Soumya Darshan Mishra
Director, Business Excellence and Transformation at Moder- Claim this Profile
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English Full professional proficiency
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Hindi Full professional proficiency
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Oriya Native or bilingual proficiency
Topline Score
Bio
Credentials
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Career Essentials in Business Analysis by Microsoft and LinkedIn
MicrosoftJul, 2023- Nov, 2024 -
Mortgage Loan Originator
NMLSSep, 2017- Nov, 2024 -
Lean Six Sigma Black Belt Certification
The Council for Six Sigma Certification (CSSC)
Experience
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Moder
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Director, Business Excellence and Transformation
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Jun 2021 - Present
Business Transformation and Operational Controls: a) Operational audit framework b) Performance based monthly incentive plans c) Enterprise wide quality training programs d) Ideation Hackathon e) FMEA framework f) Ops BCP framework g) Customer complaints tracking Enterprise Projects and Strategic Initiatives: a) Organizational rebranding b) Process transition framework c) Sales analytics framework d) Org expansion plans e) Revenue forecasting variance analysis f) Improve utilization of buffer staff and support functions Others: a) Strategic reporting b) Setup a small-sized revenue generating unit c) Create Quality Control checklists and frameworks Show less
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Ocwen Financial Solutions Pvt. Ltd. - APAC
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India
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Financial Services
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700 & Above Employee
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Director
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Jul 2019 - Mar 2021
Strategy and Leadership• Asia Pacific business unit head • Providing strategic direction for the business unit• Handling regulatory, risk and compliance related matters for the business unit and managing audit issues• Working towards meeting annual strategic corporate and defining business unit goals for the team• Developing and managing process health metrics• Reviewing all business documentation• Identifying open risk items and process gaps and designing mitigating controls Technology and Vendor Management• Implemented an AI/ML driven Optical Character Recognition application leading to about 60% headcount reduction in manual processes and about $900,000 annual savings on an ongoing basis• Led the project from conceptualization to implementation; was responsible for vendor selection, pilot design testing, laying down the business requirements, model training and testing etc. • Re-engineered team as a part of the change and designed the to-be process and structure• Designed vendor audit mechanisms and vendor performance scorecards• Drove post production activitiesStrategic Process Improvement Projects• Worked with the team to automate process tasks and provide ideas to remove service obstacles• As a Business Operations Manager, designed and implemented best practices and automation solutions on a new operational platform for the usage of >150 external and >100 internal participants• Worked as Business Operations Manager to gather requirements and configure process improvements on the new operational platformNew Process Setup and Integration (Power User)• Conducted gap analysis between the “as-is” and “to-be” processes, designed and set up the “to-be” processes on the new servicing and imaging platform post the merger of Ocwen and PHH Corp.• Created initial training materials and documentation• Worked with the technology teams to lay out system enhancements• Successfully completed the go-live for multiple sub-processes within the business unit Show less
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Senior Manager
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Nov 2014 - Jun 2019
Business Operations Management• Responsible for end to end management of two very diversified and extremely critical business processes• Driving new process automation initiatives and working with the tech teams for improving implemented systems• Managing a team of more than 100 personnel including frontline leadership staff across different locations• Leading a business unit level task force responsible for improving employee engagement within the teams; worked on designing action plans to improve specific engagement categories New Process Setup and Integration (Power User)• Conducted gap analysis between the “as-is” and “to-be” processes, designed and set up the “to-be” processes on the new servicing and imaging platform post the merger of Ocwen and PHH Corp.• Created initial training materials and documentation and imparted training on systems and processes• Worked with the technology teams to lay out system enhancements and managed implementation • Successfully completed the go-live for multiple sub-processes within the business unit Show less
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Business Operations Manager
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Nov 2013 - Nov 2014
My movement to Ocwen Financial Solutions Pvt. Ltd. from Altisource Business Solutions Pvt. Ltd. was a transfer from the vendor organization to the client side owing to the criticality of the projects handled, dedication to work and limited knowledge of the application on the client side.Process Improvement and Enhancement Projects• Identified automation opportunities in business processes where strategic technological solutions can be implemented to derive tangible operational and financial benefits• Designed and implemented best practices and automation solutions on the operational platform for the usage of both external (>150 in number) and internal process participants (>100 in number)Project Management - Application Maintenance and Support Projects• Managed a team of support personnel involved in the following support activities: - Internal and external user support including account maintenance, user roles and access levels maintenance, new user configuration, user training, e-mail and telephonic support etc. - Completing daily batch processes like information boarding into the system, maintaining reference libraries, maintaining workflows and queues etc. - Ad-hoc activities like generating reports according to user requirements, scope enhancement of the system etc.Technological Requirements Analysis• Analyzed user requirements and designed implementation frameworks based on system capabilities. Managed end to end implementation, user acceptance testing and production deployment Show less
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Altisource
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Luxembourg
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Real Estate
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700 & Above Employee
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Business Operations Manager
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Apr 2012 - Nov 2013
Project Management • Process Automation Projects - Automated five critical processes across Altisource and Ocwen on the ResWare® platform leading to ~50% reduction in the total headcount in these processes - Requirement gathering and implementation of enhancements on the system - Designed and automated the to - be process workflows and work assignment processes leading to a reduction in supervisory load for these processes - Implemented fully automated solutions for the documents and communication management - Designed automated operational and executive reporting formats with efficient data extraction and presentation - Implemented automated billing and invoicing processes for the operations teams • Strategic Projects - Improved the throughput of affidavits prepared by the operations teams and sent across to the Contract Management team for execution - Conducted rejection analysis and error pattern recognition research and subsequently implemented remediation techniques leading to a reduction in the affidavit rejection rates by ~60% - Designed change control mechanisms (Change Control Board) for affidavit template change requests - Created and maintained version controlled standard reference libraries for affidavit submission and execution by the internal operation teams - Worked on designing a strategic blueprint that can be used across the organization during acquisitions as a part of the Management Development Program Service Operations - Worked with the Ocwen Contract Management team to continuously standardize and calibrate the affidavit submission and execution processes leading to an improvement in the affidavit production quality by the teams - Maintained and managed affidavit execution prioritization pipelines - Analyzed the claims of invalid rejections and worked with the Ocwen Contract Management team to resolve disputes - Provided user management and support for the processes automated on the ResWare® application Show less
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eClerx
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India
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Information Technology & Services
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700 & Above Employee
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Process Manager
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Apr 2011 - Apr 2012
• Led a team of 19 analysts, senior analysts and 3 team leads as a part of the documentation division that is responsible for generating paper confirms for complex Over-The-Counter trades across more than 30 interest rate and credit derivative products traded by the Fortune 500 investment bank • Transitioned the process from onsite to offshore using the ADAPT framework developed in-house • Conducted Failure Mode Effect Analysis for identifying and mitigating risks, created the As – Is and To – Be process flows, deployment maps, SIPOC and other documents for offshore process setup • Ensured timely execution of all operational deliverables as per the agreed quantity and quality SLAs. • Developed client relationships, learnt client processes and systems, suggested and implemented process improvements • Responsible for team management, recruitment, appraisals as well as allocation of resources and tasks Show less
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eClerx
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India
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Information Technology & Services
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700 & Above Employee
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Summer Intern
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Apr 2010 - Jun 2010
• Identified potential business opportunities for a US based pharmaceutical retailer • Designed the logic for crawlers for collecting pricing data of the organization’s competitors in the e-retail space • Designed price position charts and price movement charts for the products in the firm’s catalog and aided the client in making strategic pricing decisions as a part of the pricing analytics services offered • Identified cross – selling and up – selling opportunities for eClerx in the process Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Application Developer
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Jun 2007 - May 2009
• Worked for a credit card major with an exposure to the credit card dispute resolution and arbitration processes • Responsibilities included coding, maintenance, testing, managing change requests and daily reporting activities • Coordinated with the onsite team for code deliveries and code mergers between onsite and offshore using ClearCase • Provided application training and user support • Worked for a credit card major with an exposure to the credit card dispute resolution and arbitration processes • Responsibilities included coding, maintenance, testing, managing change requests and daily reporting activities • Coordinated with the onsite team for code deliveries and code mergers between onsite and offshore using ClearCase • Provided application training and user support
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Education
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2009 - 2011
Institute of Management Technology, Ghaziabad
Post Graduate Diploma in Management (Finance), Finance (Major), Marketing (Minor) -
2003 - 2007
National Institute of Technology Rourkela
Bachelor of Technology (B.Tech.), Chemical Engineering -
2001 - 2003
D.A.V. Public School, Chandrasekharpur, Bhubaneswar
10+2 (CBSE), English, Mathematics, Physics, Chemistry, Biology -
2000 - 2001
D.A.V. Public School, Chandrasekharpur, Bhubaneswar
10th Class (CBSE), English, Mathematics, Science, Oriya, Social Sciences
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