Experience

New Zealand Opera

• New Zealand
• Performing Arts
• 1 - 100 Employee

• Customer Relationship Management Manager

  • Sep 2023 - Present

  Auckland, New Zealand • Perform data migration from third party clients to the CRM • Write SQL scripts and procedures to customise the features as per business needs. • Pull data and generate dashboards to make data-driven decisions. • Perform ETL for data imports



vega works

• New Zealand
• Non-profit Organizations
• 1 - 100 Employee

• Customer Success Specialist

  • Aug 2022 - Sep 2023

  Auckland, New Zealand • Handles data migration for the new clients. • Write SQL scripts, generate reports. • Fix data-related and workflow issues. • In charge of Customer onboarding and setting up the client database. • Write JS scripts to customize products as per client needs • Assist developers with minor/database related bug fixes. • Provide training to clients. • In charge of handling the support and client succ • Performing UAT Testing the product after each release and reporting… Show more • Handles data migration for the new clients. • Write SQL scripts, generate reports. • Fix data-related and workflow issues. • In charge of Customer onboarding and setting up the client database. • Write JS scripts to customize products as per client needs • Assist developers with minor/database related bug fixes. • Provide training to clients. • In charge of handling the support and client succ • Performing UAT Testing the product after each release and reporting bugs. • Creating help documents for customer reference. Show less



Tapi

• Argentina
• Financial Services
• 1 - 100 Employee

• Technical Customer Support Representative

  • Jun 2021 - Aug 2022

  Wellington, Wellington Region, New Zealand • Generate practical, accurate and expert reports and dashboards using AWS QuickSight. • Troubleshooting data and workflow issues. • Customer onboarding and setting up the database • Design tests to mitigate risks. • Triage, recreate and fix technical issues and escalate bugs to the Product development team. • Assist and advise the Customer Success team with technical support and metrics by writing database queries.


Wellington Combined Taxis Limited
• New Zealand
• Truck Transportation
• 1 - 100 Employee
• Customer Service Representative

  • May 2021 - Jun 2021


Micro Digital Galaxy

• Web Developer

  • Aug 2020 - Nov 2020

  Wellington Region, New Zealand