Soumya Raghunath

Customer Service Manager at GMP Manufacturing Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Hessle, England, United Kingdom, UK

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Experience

    • United Kingdom
    • Packaging and Containers Manufacturing
    • 1 - 100 Employee
    • Customer Service Manager
      • Nov 2022 - Present

    • Procurement Assistant
      • Nov 2021 - Nov 2022

    • India
    • Food and Beverage Services
    • 500 - 600 Employee
    • Assistant Manager Sales and Marketing
      • Nov 2019 - Present

      1. Develop new business and negotiation for annual contracts for regular spices with the key accounts 2. Regular contact with the Kay accounts for regular call-offs from the annual contract . 3.Follow up with the customer for to ensure the payment collections are within the agreed payment date. 4. To take up new assignments from sales as per Business requirements. 5.Coordination with planning production, QC and other departments for the execution of orders. 6.Responsible for design of retail pouches in coordination with external designing team. 7. Proof reading of electronic cylinders which is further used to make pouches of Retail Packs. 8.Responsible for handling the sales to customer who have retail packing . Show less

    • India
    • Food and Beverage Services
    • 100 - 200 Employee
    • Senior Sales and Marketing Executive
      • May 2017 - Oct 2019

      • To keep sales team updated on the sales figures and analyse the historical & market data to improve sales in various markets. • Do various analysis of external data and internal data and let the company know what is its share of the various markets we work in, Prices currently sold SKU wise, largest products sold, informing the team the large and medium importers that we have not touched. • Keep track of various project and its stage and inform the Head of sales & Marketing on a regular basis its status. • Represent the team in daily mill meets and inform marketing team of the developments. • Represent sales team in weekly Raw material meetings after compiling order position for the month and inform the procurement team on the raw materials to be consumed to meet the orders for the month. • Coordinate between marketing team and planning team on the order execution. • Port data Analysis of competition in various markets vs AVT McCormick. • To do various analysis based on the internal data generated compared to previous year- gap Analysis (Actuals vs Budgeted). • Enter POs daily in the EDK and ensure the dates are in lieu with the committed dates by the planning team. • To be ensured to connect to the customers always and ensure the delivery timeliness are met and services issues are resolved. • Assist the Managing Director on New business development, typically to identify new business opportunities - new markets, new partnerships, new ways to reach existing markets, or new product or service offerings to better meet the needs of existing markets - and then to go out and exploit those opportunities. Show less

    • United Arab Emirates
    • Manufacturing
    • 700 & Above Employee
    • Sales Coordinator
      • May 2015 - Oct 2016

      ✓ Drive the analyses and provide meaningful insights to monitor business progress. ✓ Support the Sales management in communication of the sales targets/business priorities to the sales team in a timely and effective manner ✓ Maintain and update the core distribution and merchandising guidelines by Principal/by Outlet Type ✓ Plan, communicate and track in market activities in coordination with the Internal and external stakeholders. Participate in the collaborative monthly forecasting. ✓ Evaluate and identify market trends by way of competitor tracking- pricing, promotions, opportunities and communicate the observations to the concerned managers. ✓ Post evaluation of promotional activities where the costing is in excess of 10k ✓ Analyze and provide recommendations/ action plans based on retail audit reports ✓ Prepare and actively participate in the Principal & Customer Business reviews ✓ Support new business development initiatives through market/price/competition surveys and volume estimates ✓ Ensure timely generation and communication of reports for internal and external stakeholders. ✓ Monitor the Co-Packing process through regular follow ups ensuring completion within stipulated timeliness. ✓ Preparing various reports on a daily and weekly basis for internal controls – Daily Sales Report, Stock Reports, Ageing/Expiry Reports, Blocked Stock Report, Location DSR’s, Sampling Reports, Market Visit Report, Distribution Tracker Reports, Stock and Sales Report, Monthly Business Reports, New Product Tracker, Sales Targets, Monthly Objectives, Advertising and Promotion Monitoring, Business Review Minutes, Show less

Education

  • Glasgow Caledonian University
    Msc Marketing, Marketing/Marketing Management, General
    2021 - 2022
  • Amrita School of Business - Coimbatore
    Master of Business Administration - MBA, Finance and Marketing
    2012 - 2014
  • Amrita School of Arts and Sciences
    Bachelor of Commerce - BCom, Business/Commerce, General
    2009 - 2012
  • Indian School Muscat
    12th, Business/Commerce, General
    2008 - 2009

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