Consultant

• Oct 2022 - Present

Cloud Fullfilment Processes

• Oct 2021 - Sep 2022

• Working with SAP JIRA, Took responsibility for team JIRA Projects.• Analysing the requirement, developing custom based Jira project, dashboard, filter, maintaining Scrum/Kanban.• Coordinating with users to understand the project and providing solution, gained knowledge in Jira Admin.• Supporting Program Manager on Projects Roadmap deliverables and tracking.• Designing, implementing custom based SharePoint as per Team Functionality.• Managing the communication Platforms and enablement activities in the Cloud Fulfillment Processes Post sales Team. Show less

Learning and Development Department

• May 2020 - Oct 2021

• Supported the administrative tasks around Fiori design, development especially harmonizing the visualization and experience of training slide decks, and roll-out activities.• Collaborated closely with Fiori Subject Matter Experts to transform 40+ hands-on content and supporting materials from text format to GitHub markdown.• Facilitated some Fiori live virtual trainings and focused on engaging and interacting with learners.• Edited 45+ OData e-learning videos using Camtasia and reformatted the training materials into an accessible format.• Proposed roles and responsibilities of Agile content stakeholders to the project lead.• Supported the owner of Learning Program Master Data to keep the courses in the master document up to date. These courses were the input for 15+ learning journeys.• Followed up with Learning Program Owners on missing or incorrect inputs in SAP RUUM Project Management Platform.• Supported Pluralsight Learning Program Owner to analyze and generate reports and distribute licenses. Show less

Globalization Service Department

• Nov 2015 - Apr 2018

• Business Consultant in sales– Responsible for Dell Products and services. • Expanded business sales & gained new business. • Assigned incidents in line with documented guidelines and procedures • Experienced in handling global clients, supported based on their system issues. • Remote system management, reporting, documentation, presentation. • Guided and mentored team members for expansion of sales accounts. • Provided Training on tools, Up-Skill, knowledge sharing program. • Business Consultant in sales– Responsible for Dell Products and services. • Expanded business sales & gained new business. • Assigned incidents in line with documented guidelines and procedures • Experienced in handling global clients, supported based on their system issues. • Remote system management, reporting, documentation, presentation. • Guided and mentored team members for expansion of sales accounts. • Provided Training on tools, Up-Skill, knowledge sharing program.