Experience

Gigwalk
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Walker

  • 2018 - Present

Surveys On The Go
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Panelist

  • 2018 - Present

Survey.com
• United States
• Information Technology & Services
• 200 - 300 Employee
• Representative

  • 2018 - Present

Field Agent
• United States
• Market Research
• 100 - 200 Employee
• Agent

  • 2018 - Present

WeGoLook
• United States
• Technology, Information and Internet
• 100 - 200 Employee
• Looker

  • Nov 2017 - Present

Shipt
• United States
• Software Development
• 700 & Above Employee
• Shopper

  • Aug 2017 - Present


OtterBase

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Consultant

  • Oct 2014 - Sep 2015

  Help Desk/ Call Center Representative Help Desk/ Call Center Representative



State of Michigan Department of Technology, Management and Budget

• 1 - 100 Employee

• Customer Service Representative

  • Oct 2014 - Sep 2015

  Help Desk/ Call Center Representative Responsible for providing technical assistance and support related to the Michigan Business One Stop website during a system transition and decoupling, ensuring customer satisfaction as outdated features were dropped and replaced, avoiding negative impacts to the businesses. -Monitored to assess and document results of the transition, defects found, corrective actions to be taken, work-around(s) to be implemented, etc. Anticipated the personnel needed to maintain the current product, including number of personnel, types of support personnel, skill levels and expertise requirements. -Responded to queries from a variety of interdisciplinary departments, asked questions to isolate problems, determined and implemented solutions by walking the customer through problem-solving processes. -Developed visuals, charts, and trees depicting logical work breakdown, key milestones and dependencies during transition and deployment, designed to assist all Help Desk Representatives efficiently and effectively address customer concerns. -Performed testing and verification activities to ensure continued customer usability. -Developed and implemented contingency plans and work-arounds in the event problems arose. -Identified roles and responsibilities of external vendors and internal resources related to new, existing, or upgraded software. -Communicated to end-users timing related to unavailability, periodic status updates, and notification of completion/system availability.



Merry Maids

• Canada
• Real Estate
• 1 - 100 Employee

• Office Assistant

  • Jun 2014 - Oct 2014

  -provide excellent operational support for 15 team members and 200 customers-handle an average of 75 calls per day-prioritize and escalate issues where required-plan and lead training sessions for new and existing team members-perform quality checks on team members, and quality assurance calls to customers-monitor, log and track all phases of daily operations-collected, verified, and processed customer payments and deposited with all accompanying paperwork.-utilized Salesforce CMR and Yodle Marketing

• Maid/Solo Cleaner

  • Feb 2014 - Jun 2014

  -Cleaned client's homes following Merry Maids procedures-Interacted with clients in a friendly, professional manner-Addressed client concerns on the spot-Submitted daily work orders along with client payments-Maintained client information confidentiality



McDonald's Jenell Corporation

• Floor Supervisor

  • Oct 1998 - Jun 2013

  Oversaw total store operations for my shift. -Served customers -verified cash at beginning of shift, before assigning each drawer, at end of shift, and for deposit -Stock taking and inventory -Ordered stock -Cleaned up store and display area -Trained new team members -Supervised staff -Performed ad hoc tasks -Delegated workload -Assisted in other store operations Oversaw total store operations for my shift. -Served customers -verified cash at beginning of shift, before assigning each drawer, at end of shift, and for deposit -Stock taking and inventory -Ordered stock -Cleaned up store and display area -Trained new team members -Supervised staff -Performed ad hoc tasks -Delegated workload -Assisted in other store operations



Arby's Restaurant Group, Inc.

• Assistant Manager

  • Sep 1994 - Dec 1998

  Oversaw daily operations and manages labor. -Daily operations duties include analyzing sales numbers and ordering supplies. -Maintained communications with corporate offices. -Labor management duties consisted of creating work schedules and delegating job duties. -Trained new workers. -Enforced all company polices to maintain proper health and employee safety standards. -Ensured superior customer service by resolving customer issues and ensuring associates provided excellent customer care. -Verified cash at beginning of shift, before assigning each drawer, at end of shift, and for deposit



Glass Fantasy

• United States
• Manufacturing

• Decorative Painter

  • Sep 1998 - Oct 1998

  Applied paint or gold to blown glass items to be sold during the Christmas shopping season. *Determined orders to be filled to replenish ready-to-sell stock *Pulled blank product from inventory using great care with delicate glass items *Decided what colors to use by considering subject matter and seasonal concerns *Applied color in an efficient yet creative fashion *Carefully packed items after drying *Placed packaged items in ready-to-sell stock area *Kept work space clean and tidy



Homeschooler

• Education Management

• Teacher

  • Jun 1992 - Sep 1993

  Homeschooled my son, repeating first grade and completing second grade. I focused on the basics of reading, writing and arithmetic, while highlighting areas of his interest in citizenship, science, and religion. At the end of our homeschooling, he was placed in third grade at a private school. Homeschooled my son, repeating first grade and completing second grade. I focused on the basics of reading, writing and arithmetic, while highlighting areas of his interest in citizenship, science, and religion. At the end of our homeschooling, he was placed in third grade at a private school.



Babes and Dolls Daycare and Preschool

• Teacher/Front Desk

  • Jun 1989 - Jan 1991

  Taught morning preschool to twenty 3 and 4 year old children, supervised 40 children of varying ages in the afternoon, performed front desk duties as needed including openings. *Opened school building, ensured cleanliness and safety *Signed children in *Maintained order and provided a safe environment for children before school *Taught classes using the A Beka Book Curriculum *Supervised recesses *Supervised lunch, assisting the Head Cook as needed *Supervised rest period *Supervised special afternoon classes *Taught a cooking class once a week to all age groups *Prepared each child to go home *Ensured each child was released to the proper parent or guardian *Assisted on-site elementary program as needed



Home Day Care

• United States
• Individual and Family Services
• 1 - 100 Employee

• Owner/Operator

  • Jan 1988 - Jun 1989

  Owned and Operated a 24 hour home daycare for up to five children. Owned and Operated a 24 hour home daycare for up to five children.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Aviation Storekeeper

  • Dec 1980 - Nov 1987

  -provided the highest level of supply support to various USN Aviation Divisions -placed calls to, and fielded calls from, supply centers worldwide -served as Training Officer, instructing new crewmates in proper telephone procedures to ensure professional, accurate, and efficient customer support -log and track all phases of the procurement process -determine order status and update customers on a daily or hourly basis -provided the highest level of supply support to various USN Aviation Divisions -placed calls to, and fielded calls from, supply centers worldwide -served as Training Officer, instructing new crewmates in proper telephone procedures to ensure professional, accurate, and efficient customer support -log and track all phases of the procurement process -determine order status and update customers on a daily or hourly basis



Lenawee County Department of Social Services

• Student Bookkeeper

  • Jan 1980 - May 1980

  On-the-job training as a paid student bookkeeper,on work release program from Lenawee Vo-Tech Business Office School. *Proofread applications for completeness and accuracy while maintaining client confidentiality *Forwarded incomplete or inaccurate documents to department head for action *Sorted and filed documents On-the-job training as a paid student bookkeeper,on work release program from Lenawee Vo-Tech Business Office School. *Proofread applications for completeness and accuracy while maintaining client confidentiality *Forwarded incomplete or inaccurate documents to department head for action *Sorted and filed documents



Onsted State Bank

• Student Bookkeeper

  • Sep 1979 - Dec 1979

  On-the-job training as a paid student bookkeeper,on work release program from Lenawee Vo-Tech Business Office School. *Received, sorted, cancelled, and filed customers checks. *Verified debits and credits to customer accounts. *Prepared monthly customer account statements *Used meter to apply proper postage to outgoing mail *Transported mail to post office for processing and delivery On-the-job training as a paid student bookkeeper,on work release program from Lenawee Vo-Tech Business Office School. *Received, sorted, cancelled, and filed customers checks. *Verified debits and credits to customer accounts. *Prepared monthly customer account statements *Used meter to apply proper postage to outgoing mail *Transported mail to post office for processing and delivery



Self Employed

• Real Estate
• 1 - 100 Employee

• Proofreader/Typist

  • Jun 1978 - Jul 1978

  Proofread and typed a draft for a Biblical vocabulary manuscript. Proofread and typed a draft for a Biblical vocabulary manuscript.