Soumitra Sengupta
Desktop Specialist at Middletown Community Health Center, Inc.- Claim this Profile
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Bio
Credentials
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Microsoft Office 365: Administration (Office 365/Microsoft 365)
LinkedInSep, 2021- Nov, 2024 -
Office 365 for Administrators: Supporting Users (Office 365/Microsoft 365)
LinkedInAug, 2021- Nov, 2024
Experience
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Middletown Community Health Center, Inc.
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Hospitals and Health Care
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1 - 100 Employee
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Desktop Specialist
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Mar 2021 - Present
• Primary role is to provide IT support for mobile Covid vaccination events in Windows environment. • Responsible for driving to the event location and liaison between the organizer and Medical team. • Setup and break down mobile IT equipment before and after the event. • Co-ordinate with Network Security and application maintenance team and resolve issues with Vams, Centricity, Novo, etc. • Unlock, locked users in Active Directory, and assist the medical team with all IT issues and provide hardware and software support. • Imaging and deploying workstations and providing regular desktop support to users in the Health Center using Footprint ticketing system, when not supporting an event. Show less
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Hartford HealthCare
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United States
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Hospitals and Health Care
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700 & Above Employee
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ITS Desktop Specialist II
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Feb 2020 - Jan 2021
• Addressed incidents and work orders in Remedy ticketing system. Logged resolution and completed. Escalated issues to other IT, Access Management and Engineering department as required. • Resolved issues software applications, network connectivity, desktop and laptop, computer on wheels, hardware and printer issues. • Frequently patched ports with switches. • Liaison with vendors to set up and configure software and resolve repair. • Imaged laptops and desktops with Windows 10 with in-house builds. Migrated user data between computers. • Coordinated with Epic system team to map printers within Epic. • Frequently worked on projects like Technical Dress Rehearsal (TDR) for a new site opening to ensure every equipment managed by IT are functioning properly before GoLive. Provided Support for GoLive, the first opening day of the new premise. • Was responsible for setting up and supporting temporary Covid testing and vaccination centers. • Shared knowledge between peers and assist users to use the system effectively. Explained and taught temporary work around to users if necessary. • Supported main hospital and all other clinics that fell under jurisdiction. • Provided after hours on call support. Show less
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Connecticut Children's
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United States
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Hospitals and Health Care
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700 & Above Employee
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Desktop Support Specialist
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Jul 2019 - Jan 2020
• Was responsible for addressing user tickets in Service Now ticketing system in a timely manner. • Troubleshoot and resolve issues with software applications, network connectivity, desktop and laptop hardware and printer issues. Log resolutions and close tickets. Escalate issues to Desktop Engineering department as required. • Imaged laptops and desktops with Windows 10 and Windows 7 with in-house builds. Communicate with Epic system team to set up printers within Epic. Follow guidelines and ensure all necessary steps are taken before deployment. Setup workstations for users. Migrate user data between computers. Work with users to help them use the system effectively. • Installed software and fix issues remotely for users with SCCM remote client and RDP. • Worked on projects for technology upgrades for departments. • Shared knowledge between peers. • Guided users for necessary hardware or software upgrades. Show less
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The Hartford
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United States
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Financial Services
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700 & Above Employee
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Desktop Support Engineer
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Mar 2018 - Jun 2019
• Was responsible for imaging a high volume of Windows 10, Windows 7 and thin clients on HP laptops, desktops, tablets and Zbooks with The Hartford's base build OS using SCCM. • Quality checked each build and installed further software as per tickets in Service Now. • Conducted secondary quality check, and shipped equipment for deployments. • Maintained adequate stock of base builds for all models. • Fixed any build failures. • Performed data preservation for all terminated employees, using Windows Bitlocker recovery application, and reimaged machines. • Oversaw daily equipment pickup and return from the Windsor, CT branch. Rescanned machines into general inventory for reimaging after 5 day hold period. • Provided data migration for employees as and when required. • Worked on special projects for large deployment of laptops including data migrations, setting up workstations with docks, mice, dual monitors and other peripherals. • Provided next day support and sent detailed email report to the project manager after completion. • Was responsible as a backup support for the desktop deployment team including setup video conferences with Skype for business. Show less
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Community Partners in Action
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United States
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Non-profit Organizations
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1 - 100 Employee
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IT Consultant
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Aug 2016 - Sep 2016
• Single handedly completed a short-term Wndows 10 deployment project for various branches of the company. • Was responsible for setting up the machines by joining them in the company's Active Directory Domain Services. • Installed Microsoft Office 2016, Adobe products and other remote desktop tools like LogMeIn. • Set up workstations at various branches for the end users. • Installed networked printers and other peripherals and tested their full functionality. • Single handedly completed a short-term Wndows 10 deployment project for various branches of the company. • Was responsible for setting up the machines by joining them in the company's Active Directory Domain Services. • Installed Microsoft Office 2016, Adobe products and other remote desktop tools like LogMeIn. • Set up workstations at various branches for the end users. • Installed networked printers and other peripherals and tested their full functionality.
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Aetna
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Hartford, Connecticut, United States
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Computer Technician
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Feb 2016 - Jul 2016
• Worked full-time at Aetna headquarters as a contractor for a five-month Windows 7 refresh project. • Was responsible for building new machines which included software imaging, application installs and tested them before shipping them to locations across the country. Technology used was SCCM 2012 R2 for imaging Windows 7. • Packaged equipment, printed UPS shipping labels for shipping. • Entered UPS tracking numbers in Aetna’s database along with the serial numbers of the machines. • Worked independently imaging multiple computers simultaneously. • Prepared daily reports of work accomplished. Show less
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AIG
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United States
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Insurance
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700 & Above Employee
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Documents Processor
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Jun 2002 - Jul 2013
• Responsibilities included optical scanning of incoming medical documents of injured workers’ claims into web-based CMS Medical Records Tracking System. • Researched and identified incorrect inputs from six other national branches and updated database with correct data. • Coordinated with Case Managers on a daily basis to provide required information. • Planned, prioritized and organized daily work effectively. • Provided backup support to other departments across the country as required. Show less
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