Experience

BSH Electroménagers Maroc S.A.

• Morocco
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Mar 2019 - Present

  - Interface with customers and coordinate with multiple business and relevant parties to deliver exceptional service to consumers and build customer loyalty and confidence - Develop and execute the communication strategy for BSH Customer service - Lead the implementation of new projects and new CRM - Ensures daily execution of customer service strategy - Interface with customers and coordinate with multiple business and relevant parties to deliver exceptional service to consumers and build customer loyalty and confidence - Develop and execute the communication strategy for BSH Customer service - Lead the implementation of new projects and new CRM - Ensures daily execution of customer service strategy



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Manager

  • Sep 2017 - Feb 2019



PC D'OR

• Computer Hardware Manufacturing
• 1 - 100 Employee

• Chargée des Achats & Support Marketing

  • Jan 2016 - Nov 2016



HIT RADIO

• Morocco
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Assistante chef de projet marketing

  • Jan 2013 - May 2013