Experience

Phamatech Inc.

• United States
• Biotechnology Research
• 1 - 100 Employee

• LIMS System Support Manager

  • 2007 - Present

  LIMS Support Manager providing end-user hardware and software support for on-site and remote users with ChemWare’s Horizon LIMS system. Provide client support with LIMS result interface with the client’s software data management software. • LIMS update/configuration new Test Codes to accommodate the laboratory’s need for new drug testing. • Validated new LIMS updates/patches on the test environment before implementing in the LIVE environment. • Work with laboratory manager to create and validate new processes needed by the lab. • Setup, configure and validate Olympus analyzers to interface with the LIMS. • Project Manager for new interfaces with third party software developers to customize results in HL7 or xml file format. Perform data validation to ensure data exchanges are accurate from the LIMS to the client’s system. • LIMS administration and LIMS usage training. • Maintain company software licensing records. • Order and configure new computers, scanners and printers for the laboratory and company. • Knowledge with Oracle SQL database query to extract data for analysis or data report gathering. Work with clients to extract specific data to help support their testing trends and analysis. • Create custom ad-hoc reports for laboratory manager and clients. • Manage company network infrastructure and computer security policies. • Manage the re-location of the company’s network, computer systems and telecommunication (12/2014). Work with contractors to cable the new facility’s network and phone infrastructure. Test and validate the network and phone cabling to ensure proper connection and termination of the connectors. Work with telecom contractor to bring in fiber optic communications (phone and internet) into the facility. Test and validate phones, internet and network prior to laboratory re-location. • Design and develop new COVID-19 database system to store and report out test results, manage sample status and report generator. Show less



LabCorp

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Computer Support Administrator

  • 2002 - 2007

  Information System Support Administrator providing hardware and software support for both on-site and remote lab users. Provide client onsite training and installation of LabCorp’s patient management software. Implement and support customer interface with LabCorp’s system. • System administration for internal and remote employees. • Support multiple PC configurations (laptops and desktops) physically for on-site support and remote application (RealVNC and PcAnywhere) for remote employees. • Setup and configure PC software installation before rolling out to local and offsite usage. Upgrade PCs to meet software and laboratory requirements. • Configure networking configurations and PC security lockdown with Microsoft Management Console. • LIS (Laboratory Information Systems) setup and support in both PCs and VT terminals. • Provide training for new software enhancement to employees. • Open and resolve problem tickets in a timely manner. • Maintain software licensing records for all PCs located at facility. • RMA and service calls with vendors to resolve instrument issues. • Train client to use LabCorp’s patient management software. • Patient Service Center site DSL/Cisco VPN/Netgate Wireless installation and troubleshooting. Connecting remote users with main lab systems. • Install bridge software interfacing client’s Practice Management software with LabCorp’s patient management software. • Client Product Software installation, training and support. • Client printer and software support for patient result reporting. • Client site survey for EDI interface requirement. Test and verify that EDI solution performs as required by client’s specifications. EDI validation testing between LabCorp and client’s Practice Management system. Verify and validate HL7 files between LabCorp and client during testing. • Project Management: validate, implement, test and train usage of new programs for both internal and external clients. Show less



Quest Diagnostics

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Substance Abuse Forensic Laboratory Supervisor

  • 1992 - 2002

  Manage forensic laboratory of 60 employees in compliance with U.S. Department of Health and Human Services (DHHS), Substance Abuse and Mental Health Services Administration (SAMHSA), Department of Transportation (DOT), and Occupational Safety & Health Administration (OSHA) guidelines. Laboratory provides health care substance abuse testing for clients involved in mandatory employee drug testing. Materials handled are forensically secure and confidential in a forensic controlled environment. • Manage day-to-day activities, production schedule for employees and provide training to employees to meet with regulated state and governing laws. • Involve in projects such as Implementing Process Improvement to cut down redundant work processing and improve employee productivity. • Revise and update department Standard Operation Procedure (SOP) manuals. • Manage Records Department and all forensic Chain of Custody forms. • Implement employee recognition programs and ensured employee satisfaction within the company. • Conduct employee yearly evaluations and merit increases. • Handle and process specimen for testing, including data entry, specimen labeling and sample aliquots. • Counsel employees with personal and professional needs and provide moral support. • Provide safe and hazard free work environment for employees. • Provide IT support to technical part of the laboratory (networking, software and hardware support and PC configurations). • Manage External Quality Control Department for three years; duties include client interaction, external Quality Control support, clinical testing, sample preparation, sample testing and validation and sample stability studies. Show less