Experience

MT Talent Solutions Inc.

• Canada
• Staffing and Recruiting
• 1 - 100 Employee

• Bilingual Recruitment Specialist

  • Sep 2021 - Present



Parts Town

• United States
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Administrative Coordinator

  • Nov 2020 - Aug 2021



Au Panel Gourmand

• France
• Food and Beverage Manufacturing

• Operations Manager

  • Oct 2019 - Nov 2020

  • Give strategic advice and report results and findings to managing partner.• Keep all relevant stakeholders informed of developments online with company’s objectives.• Manage resources, including the attracting, hiring and retention of personnel.• Ensure employees move in the same strategic direction to achieve its mission.• Create and report on business plans, monitoring its efficacy and progress.• Remain close to all stakeholders including the staff, clients, key-decision makers and external service suppliers.• Research and implement new initiatives to drive revenue, lower operating costs while maintain quality products that are competitive, all while delivery excellent customer support.• Continuous monitoring of the annual budget and ensure that revenue/sales targets are met.• Maintain the quality of products and services.• Promote the wellness of staff and implementing policies inline with labour legislation and health and safety guidelines to create a diverse and positive working environment.• Preparation of annual reports and attending/presenting at ordinary general meeting.



RE/MAX

• United States
• Real Estate
• 700 & Above Employee

• Real Estate Agent

  • Oct 2019 - Oct 2020

  • Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms• Determine clients’ needs and financials abilities to propose solutions that suit them• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing• Perform comparative market analysis to estimate properties’ value• Display and market real property to possible buyers• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)• Manage property auctions or exchanges• Maintain and update listings of available properties• Develop networks and cooperate with attorneys, mortgage lenders and contractors



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• EMEA Team Manager

  • Apr 2018 - Oct 2019

  Staff Management and Leadership • Day to day staff supervision • Handle staff and customer escalations • Identify staff training and development needs and support career path development for staff • Monitor and measure agent level performance • Provide regular coaching • Provide formal and informal performance feedback, both team based and one-to-one, and take corrective action as required • Hold regular staff meetings • participate in projects as required Call Centre Performance • Perform real time queue management • Monitor and meet defined performance goals • Roster team for support coverage • Measure and report on call centre performance • Provide direct queue support - 50% regular call load usual Quality Operational Improvement • Proactively identify areas for operational improvement, including tools and processes • Involvement in projects as required • Provide contact centre representation to internal and external parties • Develop and maintain awareness of industry best practice

• Team manager Apprentice

  • May 2017 - Apr 2018

  ● Daily, weekly, and monthly performances review● Accurately assessing business needs and demonstrated teamwork● Cooperative work with peers to drive and achieve team goals● Lead team meetings and write meetings report● Metrics, customer survey and feedback daily review

• Senior Technical Representative

  • Jun 2016 - May 2017

  ● Handling consultations and transfers from other departments● Support special VIP cases delegated by management and executiverelations for● Escalate technical cases or written escalations from Engineering.● Chat and Phone support● Follow up cases until the resolution of the issue

• Technical Support Representative

  • Nov 2015 - Jun 2016

  ● Handling customer technical support cases through phone and emailsubmission● Manage the day to day email and phone business ensuring service levelsare met● Obtain a Customer Satisfaction of more than 90% through the surveyanswered by the customers