Restaurant Manager

• Mar 2022 - Present

Restaurant Manager

• Jan 2018 - Present

Team Leader F&B service

• Jan 2018 - Jun 2022

Cashier & Accountant.• Inventory controls.• Training new staff.• Updating training kits.• Helped managers with scheduling, evaluation, and staff training.• Handle customer complaints.• Maintained staff files.• Ensure the setup of the restaurant is as per the restaurant lay out plan from the designer.• Help contractors with the restaurant maintains work.• Prepare training plans and critical paths for the openings.• Ensure all specs and standards of the concept are followed 100%• Cross Check the supply material all up to the mark o not as per Brand standard.• Conduct orientations and training sessions for new staff.• Conduct evaluations and performance reviews of all staff. Show less

Team Leader F&B service

• Jan 2018 - Jun 2021

Cashier & Accountant.• Inventory controls.• Training new staff.• Updating training kits.• Helped managers with scheduling, evaluation, and staff training.• Handle customer complaints.• Maintained staff files.• Ensure the setup of the restaurant is as per the restaurant lay out plan from the designer.• Help contractors with the restaurant maintains work.• Prepare training plans and critical paths for the openings.• Ensure all specs and standards of the concept are followed 100%• Cross Check the supply material all up to the mark o not as per Brand standard.• Conduct orientations and training sessions for new staff.• Conduct evaluations and performance reviews of all staff. Show less

Assistant Restaurant Manager

• Jan 2018 - Jun 2022

Restaurant Supervisor

• Oct 2016 - Jun 2021

Food and Beverage Supervisor

• Aug 2011 - Jun 2021

Responsible for taking all day operation of restaurant. Process improvement, cost control, guest complain handling, training & increase restaurant turnover.Assisting the Shawman consultant with creating master codes for all the outlets for POS and training the entire team on the usage of POS and ORION. Responsible for taking all day operation of restaurant. Process improvement, cost control, guest complain handling, training & increase restaurant turnover.Assisting the Shawman consultant with creating master codes for all the outlets for POS and training the entire team on the usage of POS and ORION.

Food and Beverage Supervisor

• Jan 2017 - Sep 2017

• Be present in outlets and help out in operations with management team. • Prepare weekly schedule of a team comprising of managers. • Cover managers during their day off and vacations if required. • Ensure all periodic inventories are taken on time. • Evaluate product variance report and take relevant action. • Screen daily Guest comment cards & shift director’s report and take necessary actions. • Review staff weekly Training schedules. • Create vacation planners with managers. • Cleaning and maintenance walkthrough • Sales review and analysis. • Conduct monthly team meetings. • Attend department meetings and update the staff on the sales trend and company’s growth on a monthly basis. • Evaluate training requirements for all outlets during the time spent in the venues. • Create ongoing training plans for all team. Show less