Experience

La Résidence Phou Vao, A Belmond Hotel

• Lao People's Democratic Republic
• Travel Arrangements
• 1 - 100 Employee

• Information Technology Manager

  • Mar 2020 - Present

• Assistant IT Manager

  • Oct 2018 - Mar 2020

  Duties and Responsibilities of Assistant IT Manager • Serve as primary contact for all servicing of computers, printers, etc. • Maintain a sufficient inventory of all office and computer supplies • Maintain all hardware and software logs updated as per departmental working procedures • Maintain the documentation of all hardware configuration and inventory • Carry out the repairs & maintenance of all PCs, printers, WiFi, telephones and interactive system, etc. • Maintain all users access request and authorizations (Win, E-mail, Opera, Micros) • Supports the planning and implementation of all hotel systems. Ensures that all systems are running within the hotel are maintained to a level that delivers the most efficient service for our customers and that they are in compliance with Belmond standards of operation. • To provide support to the users of Information Systems through direct interaction and through the identification and co-ordination of ongoing training needs.• Responsible for systems management procedures and practices to ensure the optimal operating effectiveness and integrity of data.• Fulfill 7 * 24 Hour on call duties as required.• Implement IT policy and Security requirements mandated by AuditOccasional tasks:1. Attend regular meetings in person or via teleconference with Divisional Director of IT2. Other duties as requested by the Hotel & General Manager 3. Develop and maintain appropriate disaster recovery plans to ensure continued business operation4. Maximizing existing hardware, software capabilities5. Establish relationship with key service providers and obtain input on service quality, methodology, and effectiveness.

• IT Coordinator

  • May 2017 - Sep 2018

• Receptionist

  • Sep 2016 - Apr 2017

• Waiter and Bartender

  • Sep 2015 - Aug 2016