Experience

Ronin Africa

• Ghana
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Jul 2022 - Present

  Key Responsibilities: -Identify and analyze customer satisfaction and retention data. -Track and monitor campaigns to determine their effectiveness and make adjustments if necessary. -Develop effective tactical marketing plans to drive client revenue growth by assessing and researching market competition. -Effectively manage multiple simultaneous projects with a continuously rolling schedule. -Develop documentation, schedules and instructions for the creative team which reduces their workload and speeds deliverables which keeps clients satisfied and impressed. Key Achievements -Promoted from account manager intern to account manager in 1 month.



GL Agent Services

• Digital Sales Manager

  • Jan 2019 - Mar 2022

  Key Responsibilities: -Planned and implemented all digital marketing databases, email, social media, and advertising campaigns to generate revenue. -Analyzed market trends, customer needs, and competitors ensuring the company was at the forefront of the market. Key Achievements -Secured meetings with high-level decision makers and influencers which boosted sales and publicity by 45%. -As a point of contact for customer resolution, I was able to successfully resolve 95% of issues without the involvement of management. -In less than a year, I was promoted twice, from digital marketing co-lead to digital sales manager.



Vine Lounge

• United States
• Restaurants

• Public Relations Officer

  • Sep 2018 - Jan 2019

  Key Responsibilities: -Coordinated with the waitstaff, kitchen and Managers to ensure each guest was served and satisfied with the service. -Swiftly and gently addressed any customer complaints/concerns and reporting to management when necessary. -Strategized and planned activities which improved sales of the lounge. Key Achievements -Co-ordinated and increased reservations by 35% within the first 2 months through providing exceptional service which encouraged new and repeat customers. -Elevated the average customer rating from 3.0 to 4.5 by always encouraging and reprimanding staff to ensure quality customer service.



Harbour View Gardens

• Canada
• Restaurants

• Personal Assistant

  • Aug 2014 - Jul 2015

  Key Responsibilities; -Boosted customer satisfaction by effectively training and supervising new employees. -Took stock of supplies and ensured that items running low were restocked -Welcomed guests with a smile and ensured they were promptly served. Key Achievements; -Increased bar sales by 20% within a month by swiftly serving 20+ customers per hour daily -Sold promotional items as well as daily specials on top of alcohol and increased the size of orders by 25% Key Responsibilities; -Boosted customer satisfaction by effectively training and supervising new employees. -Took stock of supplies and ensured that items running low were restocked -Welcomed guests with a smile and ensured they were promptly served. Key Achievements; -Increased bar sales by 20% within a month by swiftly serving 20+ customers per hour daily -Sold promotional items as well as daily specials on top of alcohol and increased the size of orders by 25%