Experience

Hope and Unity CIC

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Co-Founder & Director

  • Jul 2020 - Present

  - Established the non-profit organisation and developed its business and financial strategy. - Created and managed a database to track the people supported by the organisation and manage volunteers. - Built and managed the organisation's online presence, including its website and social media channels. - Secured funding opportunities, tracked expenses, organised and managed fundraising events, and built partnerships with other organisations to expand the organisation's reach. - Established the non-profit organisation and developed its business and financial strategy. - Created and managed a database to track the people supported by the organisation and manage volunteers. - Built and managed the organisation's online presence, including its website and social media channels. - Secured funding opportunities, tracked expenses, organised and managed fundraising events, and built partnerships with other organisations to expand the organisation's reach.



Hatch Enterprise UK

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Event Manager

  • Feb 2022 - Present

  - Delivered a total of 60 successful events, doubled the number of events offered per month and increased attendance to online events by 30%. - Developed and executed new event ideas, managed budgets, timelines, and marketing efforts while liaising with internal and external stakeholders. - Managed event reporting data, evaluated event offerings and generated insights to improve future events. - Lead meetings, supported recruitment, reviewed grant applications and managed partnerships with other organisations. Show less



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader

  • Dec 2021 - Feb 2022

  - Led a team of 27 customer service consultants, conducted weekly 1-2-1 coaching sessions and held team meetings to address concerns and provide updates. - Managed administrative tasks including recording absences and lateness, monitoring call quality, identifying and addressing work avoidance, and resolving pay and rota discrepancies - Led a team of 27 customer service consultants, conducted weekly 1-2-1 coaching sessions and held team meetings to address concerns and provide updates. - Managed administrative tasks including recording absences and lateness, monitoring call quality, identifying and addressing work avoidance, and resolving pay and rota discrepancies



Make Shift Create

• United Kingdom
• Civic and Social Organizations

• Sales Assistant

  • Dec 2021 - Feb 2022

  - Liaised with vendors, managed product drop-offs and collection, designed social media posts, and monitored inbox and social media DMs. - Assisted with planning and running market events, independently managed daily store operations, sent invoices and performed other administrative tasks as needed. - Liaised with vendors, managed product drop-offs and collection, designed social media posts, and monitored inbox and social media DMs. - Assisted with planning and running market events, independently managed daily store operations, sent invoices and performed other administrative tasks as needed.



British Heart Foundation

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Sales Assistant

  • Feb 2019 - May 2019

  - Provided excellent customer service, maintained a clean and organised store environment, and assisted with banking. - Played a large role in the visual merchandising of the shop, ensuring that products were presented in an attractive and appealing way to customers. - Provided excellent customer service, maintained a clean and organised store environment, and assisted with banking. - Played a large role in the visual merchandising of the shop, ensuring that products were presented in an attractive and appealing way to customers.