IT Manager

• Dec 2022 - Present

IT Manager

• Mar 2018 - Jan 2023

• Project Management- Create project plan/budget, act as liaison between department and contractors, implementation of projects, test, document, project execution and continued support. • Server / Network / Phone system / End-user equipment – maintenance, troubleshoot, replacement and new user builds. • Analyze system issues to determine needs to develop solutions and provided supporting data for cost estimates. • Train end-users with new equipment, policies and procedures • Inventory and asset tracking • End-user support with email, phones, pc/MAC, printers and network VPN connections • A/V equipment maintenance, setup and builds • Microsoft Office 365 / Azure / Administrator • Microsoft Windows 7 / 10 pro • Microsoft server 2012 / 2016 • Active Directory - creating users / groups / permissions Show less

System Analyst II

• Jun 2016 - Jan 2017

• Performs analytical, technical and administrative work in the planning, design, installation, testing and operation of clients' systems on various platforms. • Installs and maintains new and existing hardware and software. • Trains clients in use of equipment and software. • Provides in-house data and technical support, and serves as a key resource for client information, Inmar system information, hardware information, and resolution of Inmar system-related issues for both internal and external clients. • The incumbent is accountable for developing an effective installation plan, implementing that plan, and delivering a product that meets or exceeds Inmar client satisfaction standards. Major Responsibilities/Essential Functions: • Coordinates client system installation, leads installation projects to insure client satisfaction • Provide client support through the Help Desk function • Participate in on-call rotation for 24x7 support for Critical and High Issues • Provide product and technical support to the Operations, Customer Service and Sales teams • Performs special projects as assigned, documentation, inventory control and management, and product development. • Provides system training to clients' personnel on systems, processes, and equipment. • Microsoft Office 365 / Azure / Administrator • Microsoft Windows 7 / 10 pro • Microsoft server 2012 / 2016 • Active Directory - creating users / groups / permissions Show less

Senior IT Manager

• Jul 2007 - Jul 2016

- IT Support for all office locations - windows active directory - Image/backup computer hard drives - Build and maintain network between office locations - Build and maintain clientele database - Code/Test application software - Management of database and related objects in the areas of database security, availability, recoverability and performance - implement applications in Java and MySql for internal functions - IT Support for all office locations - windows active directory - Image/backup computer hard drives - Build and maintain network between office locations - Build and maintain clientele database - Code/Test application software - Management of database and related objects in the areas of database security, availability, recoverability and performance - implement applications in Java and MySql for internal functions

IT Support Specialist II

• Jun 2012 - Apr 2016

-Maintain equipment at store level -Ensure data integrity and transfers -Assistance in dispatch between stores and contractors -Troubleshoot end users equipment -Maintain and ensure data integrity in IBM controllers and scales -Remote access and setup of new IT store equipment -Maintain equipment at store level -Ensure data integrity and transfers -Assistance in dispatch between stores and contractors -Troubleshoot end users equipment -Maintain and ensure data integrity in IBM controllers and scales -Remote access and setup of new IT store equipment

IT Administrator

• Mar 2003 - Nov 2012

Managerial Responsibilities - Oversee 10 employees - Audits/monitors daily reports from Administrators - Performs administrative duties such as composing correspondence and preparing and distributing copies. -May manage various administrative projects. - Inventory Management, Inbound/Outbound shipments, Payroll assistance IT Administrator Responsibilities -IT help desk and support, remote access through TeamViewer and phone support - Follow-up on ticket issues to ensure issue has been resolved - MS active directory; create users/groups; assign/monopolize user/group rights -Install/Maintain end-user work environment (hardware and software) -Trouble-shoot pc, network, printers and servers -Trouble-shoot windows OS (windows 98, XP, server2000, Vista, 7) -Daily Image/backup computer hard drives -Clone hard drives -Network/Computer maintenance and repair Developer Responsibilities -Maintain database -Implement Java applications for internal functions -5 month contract developing website for client using asp.Net with C# code behind *Responsible for designing and implementing system modules using C#.NET and Visual Studio *Share and document the developed components *Debugging and testing of developed modules and scripts *Participate in evaluation and testing of new tools and technologies -Designed many different modules including data parsing Show less