Experience

Brydens Lawyers

• Australia
• Legal Services
• 1 - 100 Employee

• Legal Support Clerk

  • Jul 2023 - Present



Insurx

• Australia
• Insurance
• 1 - 100 Employee

• Claim Consultant

  • Nov 2020 - Jul 2023

  - Portfolio management of 200+ claims; maintaining and ensuring claims are within SLA. - Providing ad hoc assistance to policyholders; arranging emergency towing and reservations of replacement vehicles within policy agreements. - Review of claims from lodgement and ensure claim decisions are in accordance with general insurance code of practice (GICOP). - Entering implicit complaints internally to assist with collating data to mitigate flow of complaints and provide a resolution within an acceptable time frame which reflects GICOP. - Processing payments to third party stakeholders; ensuring suppliers and service providers are paid within a reasonable time frame and policy obligation requirements are met. Show less



Aussie Greenmarks

• Australia
• Consumer Services
• 1 - 100 Employee

• Scheduling Officer

  • 2018 - 2020

  - Liaising with external and internal stakeholders; ensuring the highest level of customer satisfaction has been achieved by communicating via phone and outlook as required. - Preparing reports and basic spreadsheets on Microsoft excel; reporting to my compliance manager once tasks are completed. - Responding to complaints – resolving in a timely manner while consulting with internal and external stakeholders ensuring policies are met in order to achieve compliance. This was done by undertaking audits on field and over the phone. Show less



Supa IGA

• Delicatessen Assistant

  • 2015 - 2018

  - Ensuring workspace is regularly sanitised and cleaned; - Assisting customers; and - Stock replenishing. - Ensuring workspace is regularly sanitised and cleaned; - Assisting customers; and - Stock replenishing.