Experience

Worksmith

• United States
• Software Development
• 1 - 100 Employee

• Program Manager

  • Aug 2021 - Present



Arnold Family Builders

• Austin, Texas, United States

• Project Manager

  • Jan 2020 - Aug 2021

  • Supervise all activities related to contract administration, change orders, submittals, procurement, and schedule. • Ensure project schedule and budget are clearly defined and understood. Oversee project budget, forecasting, and cost estimation. • Supervise and manage project team members; set goals and evaluate performance. • Provide general administrative and technical leadership for the project. Maintain all project records and monitor correspondence. • Supervise all activities related to contract administration, change orders, submittals, procurement, and schedule. • Ensure project schedule and budget are clearly defined and understood. Oversee project budget, forecasting, and cost estimation. • Supervise and manage project team members; set goals and evaluate performance. • Provide general administrative and technical leadership for the project. Maintain all project records and monitor correspondence.



Worksmith

• United States
• Software Development
• 1 - 100 Employee

• MARKETPLACE OPERTATIONS

  • Jan 2018 - Mar 2020

  • Worked primarily autonomously on a variety of projects within my assigned book of business and for a specific set of retail clients. Duties include project management and general assistance to the account manager I worked under • Projects that I managed included but were not limited to, retail event planning and implementation, small/large-scale facilities maintenance, and multi store services • Managed communication with vendors and clients, organizing and maintaining all relevant information both internally and to be shared with clients on respective projects, and proactively providing information and updates on all ongoing projects and events • Partnered with teams from all segments of the company (sales, support, account management, engineering, operations) in order to provide insights for improvement on a companywide scale • Piloted and led a small operations team which dealt directly with urgent and sensitive projects • Gathered and presented data in order to create and implement best practices • Worked closely with engineering, UX, and management to improve or add new functionality to the marketplace software and mobile app Show less



Onestop Internet

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• GUEST SUCCESS

  • Jan 2016 - Jan 2018

  • Provide exceptional service to both the client and consumer • Managed the social media for Igloo Coolers • Created excel/google doc sheets to maximize productivity which are used by both OneStop and Igloo Coolers Corp • Weekly conference calls with Igloo’s head office and OneStop • Troubleshooting daily problems/ projects which involved in deescalating consumers as well as reporting any website/product issues to corporate • Used and mastered multiple systems and platforms such as: JotForm, Shipstation, Blue Menu, Oracle, Magento, JDE, Shopify, Moxie, Avaya, Jira Show less