Experience

Great Place To Work US

• United States
• Business Consulting and Services
• 200 - 300 Employee

• Senior Manager, Global Recognition Operations

  • Oct 2021 - Present

  ➤ Effectively providing expertise in both the production and management of Great Place to Work lists and related projects.➤ Managing projects and producing a portfolio of US and International Best Workplaces lists, making insights available.➤ Focusing on improving the team's quality and efficiency standards to drive mission and clients' success worldwide.➤ Strategically building project plans, collaborating closely with fellow PM and matrixed team members on shared goals.➤ Efficiently ranking lists, datasheets, and related editorial collateral for media partners and other internal stakeholders.➤ Partnering with Data Science, Technology, Content, and other cross-functional teams as required to achieve objectives.➤ Managing Project team members and ensuring on-time delivery, while creating up-to-date project documentation.➤ Sharing production processes and tools with affiliates to support consistent adoption and application globally.➤ Providing recommendations to key US strategic partners and multinational accounts to optimize participation and benefits.➤ Serving as Expert in Word’s Best and Regional list production as well as building processes to support production.➤ Continually assessing processes and proactively identifying and implementing necessary improvements. ➤ Leading major improvements to global list review processes to assure integrity of all our national lists around the world.➤ Efficiently feeding into global list production, serving as a key role to ensure consistent global methodology adoption.➤ Streamlining global benchmark process so that global affiliates received timely access to national benchmarks.➤ Serving as an internal expert and mentor while providing support to others regarding global projects.

• List & Project Manager

  • Jul 2020 - Oct 2021

• Director of Operations / Director of Operations, Certification / Senior Operations Manager

  • Sep 2015 - Jul 2020

  ➤ Partnered with Customer Success to drive efficiencies and scale, while building out, developing, enhancing processes.➤ Liaised between Tech, Product, Sales, and Marketing to promote collaboration and provide feedback and data analysis.➤ Improved the client experience through the Certification process and monitored success of ideal workflow implementation.➤ Managed new Report Shop that allowed non-platform reports to be automatically produced and delivered to clients.➤ Assessed whether systems in place for delivery were adequate, while ensuring quality control and timely delivery.➤ Delivered innovative continuous improvement solutions to amplify operational effectiveness and client satisfaction.➤ Supported Marketing, Sales, and CS in streamlining internal processes, reducing both costs and needed resources.➤ Developed, executed, and tracked experiments and results to decrease time-to-value and increase surprise/delight.➤ Played a key role in understanding and predicting revenue for the business, and shared-out progress and learnings.➤ Analyzed data metrics and provided updates to business leadership team regarding operational initiatives and obstacles.➤ Ensured low feedback was captured for business review, and recommended leadership interventions or process changes.➤ Effectively maintained a positive, productive work environment by attracting and retaining highly qualified staff.➤ Assessed employee performance and customer health, and supported Business Operations transition to helpdesk system.

• Various Titles

  • Jul 2008 - Sep 2015

  ➤ Managed daily activities associated with Best Company lists to collect survey data and company workplace programs.➤ Created internal policies and procedures and best practices, as well as run books to document list management.➤ Supported Operations Delivery Manager in implementing changes to software, business rules, policies, and support.➤ Aligned with Marketing and Business Development to streamline internal processes for efficiency and client experience.➤ Successfully administered proprietary surveys using custom developed commercial software applications.➤ Effectively manipulated complex logical data structures for reporting and analysis, while visualizing abstract data.➤ Exhibited sound, accurate judgement in modifying the look and feel of surveys through HTML, CSS, and JavaScript.➤ Supported client engagement projects by making timely decisions and including key stakeholders in the process.➤ Suggested recommendations and tools to improve data collection capabilities, as well as to delight participants.➤ Ensured all FAQ and help guides were up-to-date and consistent, using easily understood terminology and language.➤ Cross-trained fellow team members to ensure business continuity and provided support for other non-list surveys.



Various Companies

• United States
• 700 & Above Employee

• Previous Work History

  • 1999 - 2007

  ➤ Office Manager – InVision Investments, San Bruno, CA – 2007 ➤ Real Estate Agent – InVision Investments, San Bruno, CA – 2005 to 2007 ➤ Administrative Assistant – InVision Investments, San Bruno, CA – 2004 to 2005 ➤ Office Assistant – Anolik Law Office, A Professional Law Corporation, San Francisco, CA – 2002 ➤ Customer Service – State Farm Insurance, San Francisco, CA – 1999 to 2000 ➤ Office Manager – InVision Investments, San Bruno, CA – 2007 ➤ Real Estate Agent – InVision Investments, San Bruno, CA – 2005 to 2007 ➤ Administrative Assistant – InVision Investments, San Bruno, CA – 2004 to 2005 ➤ Office Assistant – Anolik Law Office, A Professional Law Corporation, San Francisco, CA – 2002 ➤ Customer Service – State Farm Insurance, San Francisco, CA – 1999 to 2000