Experience

LendingClub

• United States
• Financial Services
• 700 & Above Employee

• Senior Supervisor

  • Nov 2021 - Present

• Investor Servicing Analyst

  • Oct 2020 - Nov 2021

• Senior P2P Innovation Analyst

  • Sep 2019 - Oct 2020

  Member of Peer to Peer Innovation team working to launch new retail investment products. In this cross-departmental role I was responsible for project management and was heavily involved with onboarding new vendors and marketing partners necessary for product launch.

• Senior Investor Services Associate

  • Jun 2018 - Oct 2019

  Took on greater responsibility within the service team including:Interviewing, onboarding, and, training new service agentsActed as primary contact with compliance for service teamCreated procedures in compliance with AML and applicable lawsPartnered with marketing on lifecycle email and seasonal email campaigns. Took escalated cases to reduce risk and provide solutions

• Investor Associate

  • Jun 2017 - Jun 2018

  Assisted investment clients with account management including:Portfolio managementProduct educationReconciliations

• Member Support and Customer Development Representative

  • Oct 2016 - Jun 2017

  Acted as a primary contact for new loan applicants. Mastering the ins and outs of the loan side of P2P marketplaces. Ranking top 10 out of 100+ agents.



Northern California Clinical Research Center

• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant and Reception

  • Feb 2011 - May 2011

  Greeting, registering, and scheduling clients for clinical drug trials. Managing the front desk and supporting other office staff. Developed improved system for managing client data through spreadsheets. Filled this position for 4 months before leaving to pursue higher education. Greeting, registering, and scheduling clients for clinical drug trials. Managing the front desk and supporting other office staff. Developed improved system for managing client data through spreadsheets. Filled this position for 4 months before leaving to pursue higher education.