Experience

Axiologik

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Delivery Manager

  • Feb 2020 - Present



Virgin Atlantic

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Project Manager

  • May 2016 - Jan 2020

  • Supporting leadership with technical solution options, costings, benefits / risks to support shaping strategy of Flybe (Connect) Airways consortium purchase• Working with Legal, Security and Compliance to support set up of new VGLC company• Coordinated delivery of Ancillary framework, touching multiple channels both agent (check in) and customer facing (web, App)• Delivered using varying approaches; waterfall with suppliers and agile on inhouse applications• Defined lightweight / lean process of moving through each stage of configuration and handoff to testing / sign off (Agile)• Coordinating technical delivery for cutover, reducing risk and ensuring resourcing and roles during cutover period • Collated weekly reports to the PMO on progress, highlighting risks and steps to mitigate • Responsible for the connectivity and configuration, testing and delivery of 9 Global Distribution Systems (GDS) + 65 Airlines (Codeshare, Interline E-ticket Partners and Through Check-in Partners)• Coordinated airlines, host providers and GDS globally with our development offshore (US), test teams (US + India) and commercial teams to define and drive delivery • Within the work stream, coordinating preparation and documentation for ‘Dress Rehearsals’ and planning for cut over to ensure operational efficiency• Supported transition to business as usual post cutoverMajor achievements:o Scoping of Flybe technical integration - 2019o Supported in technical delivery of new Virgin Loyalty Group company (VGLC) - 2018o Ancillary framework product offering upsell – 2017 resulting in £1m revenue earning in 3mths o Delivered the migration of Passenger Service System (PSS) programme from HP Shares to Delta AIR4 for Networks and Alliances work stream - 2016o Delivered all 9 GDS and 65 airlines within 6.5 months



Paddy Power Betfair

• Ireland
• Entertainment Providers
• 700 & Above Employee

• Agile Project Manager

  • Oct 2014 - Apr 2016

  • Supported in the development of Press Releases and Business Cases (PID) for approval and senior Investment board• Reported weekly on progress, including risk and cost to senior stakeholders and Delivery Steering Group • Liaised closely with product teams, commercial directors and marketing driving delivery of programme / project• Facilitated project and resource planning into roadmaps, working closely with designers, product owners and delivery managers on planning and scheduling of initiatives• Agreed and coordinated programme / project roll out plans with key stakeholders• Coordinated with both onshore and offshore teams (Portugal, Romania)• Delivered requirements across various mediums (web, mobile web, iOS and Android)• Worked closely with multiple third party providers on key deliverables against hard deadlinesMajor achievements:o Delivered programme of work for Betfair Cheltenham 2015 and 2016 offering (tap, tap, boom) (iOS, web, mobile web) o UK Gambling Compliance – programme of regulatory requirementso Trading system integration – RAMP, Betradaro Acca Edge offering on football multipleso Betfair Predicts launch with General Election 2015 offering (iOS, web, mobile web)



Thomas Cook

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Lead Project Manager

  • Dec 2010 - Oct 2014

  • Worked closely with the IT Director and Senior Management team with the aim of delivering specific commercial benefits over an extended period of time • Facilitated the development of high level plans, phases and activities and priorities on all projects, taking organisational and commercial impact and benefit into account • Managed and co-ordinate all projects to meet commercial objectives• Lead, motivated and supported all team members while monitoring performance, including appraisals, development goals and meeting individual training needs• Established progress monitoring and management processes• Managed and controlled costs, risks and resources • Establish and implement problem resolution procedures• Supported structuring and preparation of business cases• Responded to internal/external communication requirements and assist in raising IT’s profile• Liaised and co-ordinate directly with all third-party suppliers and clientsMajor achievements:o Implemented Agile (Scrum) within the organisationo Integrated hotel only journey for business entity (Thomas Cook) ahead of scheduleo Improved contract management tool and redesigned usability for group o Delivered app for hotels4u.com (iOS)



Octopus Travel at Travelport

• Product manager

  • Sep 2010 - Dec 2010

  • Redesigned the product roadmap against updated strategy• Worked closely with offshore resources in defining and delivering roadmap• Implemented / established Agile (scrum) within onshore and offshore team• Acted as proxy ‘Product Owner’ within scrum process • Established progress monitoring and management processes• Lead, motivate, support and establish professional working relationships with all team membersMajor achievements:o Redesigned Octopus Travel UI o Improved page load speed by 30%



Jellyfish Online Marketing

• United Kingdom
• Advertising Services

• Operations Manager

  • Feb 2009 - Sep 2010

  • Headed operations, training & tech team for the organisation with over 20 reports • Worked closely with senior management to drive the organisational strategy & identify streamlining opportunities• Supported functions that could deliver products and services to customers in an efficient and cost effective manner• Identified and implemented best practices, processes and standardisation with business buy in• Facilitated working with senior management, defining both operational and soft skill training for various business functions, including a competency based personal development plan• Compiled and co-delivered quarterly road show presentations to the organisation • Defined operations, technology and training programmes set against company strategyMajor achievements:o Implemented & rolled out CMS for the organisation improving ops efficiency by 30%o Implemented Agile / Scrum methodology for the business increasing product lifecycle efficiencieso Redefined Service Desk for both internal and external clients, streamlining support SLAso Set up Training function, defining training and personal development programmeso Jointly developed strategic direction through re-development of software product

• Product Manager

  • Nov 2008 - Feb 2009

  • Worked with key stakeholders to understand objectives for each business division• Liaised with clients on bespoke PPC product developments for clients• Owned & defined future scope of the product for business applications• Worked closely with the business on redefining priorities based on business needs • Worked closely with technology on resourcing projects• Managed a team of 2 business analystsMajor achievements:o Managed multiple programmes, based on company strategy for 2010o Implemented new Networks including Facebook & Yandexo Defined JUMP product roadmap for 2010 with senior management



lastminute.com

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• Product Manager

  • Mar 2007 - Oct 2008

  • Creating and working within an Agile software development environment, adopted Scrum methodologies• Acting Product Owner within Scrum, managed the relationship between the business stakeholders and technical teams, both onshore & offshore• Coordinated both onshore and off shore resources• Defined product features, using functional and non-functional specifications • Assisted in the implementation of Agile across the UK business units• Managed the product portfolio for our business entity Major achievements:o Integrated SAP for 2 business entities within the business, ahead of scheduleo Improved booking speed by 20% with delivery of multiple travel service modules onto web serviceso Completed consultancy analysis with external companies in licensing our technology, which produced sales with clients in Bahrain, Switzerland and the UKo Delivered recommendations to senior management on best cost to fit agent systems across Travelocity UK & Lastminute.com

• Training Manager

  • Jan 2004 - Mar 2007



Online Travel Corporation

• Customer Service Manager

  • Oct 2002 - Jan 2004