Experience

Cyber Search Global
• United States
• Staffing and Recruiting
• 1 - 100 Employee
• Recruiter

  • Aug 2018 - Present


The Plaza Hotel

• Canada
• Hospitality
• 1 - 100 Employee

• Director of In Room Dining

  • Feb 2016 - Jul 2018

  Led a team of twenty-two union employees and an assistant In-Room Dining manager. Appointed Micros champion within the F&B department; trained and oversaw new managers with EMC and menu changes throughout all F&B outlets. Oversaw the planning and execution of many functions held inside our rooms and suites, as well as having the pleasure of catering to many special dignitaries and heads of state throughout the year. Oversaw the execution of small private dinners of heads of state to elaborate launch parties for world renowned designers. Managed all one on one events held within the hotel floors. Helped the team during our transition from Fairmont to adapt and embrace the Accor standards and values that changed during my tenure. Trained staff to strive for the Forbes 5th star accreditation. Trained with the team on improving levels of service using guest feedback such as JD Powers surveys and using TrustYou services, the newest platform used to track guest experience. Spearheaded our transition and maintenance between paper menus in the room to using a digital menu system in rooms in accordance to the company’s direction and vision of reducing carbon footprint within the community. Worked directly with the Assistant Director of Food and Beverage with duties within the department and trained all new onboarding leaders with systems such as net vu point, Micros screens and reports for payroll duties. Show less



The Pierre Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Food and Beverage Manager

  • Jun 2014 - Feb 2016

  Managed a 24-hour department, leading a team of twenty-five plus employees. Oversaw the training and development of team to adhere to the Forbes 5 star and Triple A 5 diamond standards, alongside maintaining the Taj luxury brand standards. Managed minibar attendants and ensured that the Forbes standards were being maintained via product, presentation, and personal decorum; spearheaded the revamp of minibar items to reflect a “Hyper-local” product selection, along with switching soft drinks away from Pepsi toward coke which has generated an increase in product consumption. Led ADP payroll property expert; responsible for payroll for entire hourly associates and management within department. Responsible for training on payroll to all incoming managers within department. Responsible for the reformat and update of all standard operating procedures for In-room dinning department. Show less



Andaz 5th Avenue

• United States
• Hospitality
• 1 - 100 Employee

• Assistant In-Room Dining Manager

  • May 2012 - Jun 2014

  Managed a 24-hour department, along with leading a team of eight personal. Oversaw the quality service, hospitality and guest satisfaction, which my team provided to our patrons on a day-to-day basis. Managed the amenity program that is gifted to our Hyatt Gold Passport members and our VIP courtesy card members. Addressed guest complaints with immediate follow-up and communication to all departments and fellow management. Coached and trained associates in their areas of opportunity and assisted in developing associates for their next step. Coordinated and managed requests for special arrangements, such as in room proposals, and special guest request. Trained new employees on policies, procedures, systems, outstanding service, and service recovery. Time management to increase productivity and potentially reduce overtime Oversaw minibar completion of all 184 room a daily basis, honoring special guest preferences and requests. Part take in Medallia committee, to pin point our areas of opportunity to effectively and efficiently fix any flaws we have and provide them with the consistent caliber of service we pride ourselves in providing. Micros property expert, creating, maintain, and managing Micros POS via EMC Basic management functions such as, scheduling, payroll and ordering, and disciplinary actions. Show less

• Barista

  • Jun 2011 - May 2012

  Created the ANDAZ experience for all patrons by providing authentic hospitality, efficient customer service via prompt service, quality beverages and products, and maintaining a clean and welcoming area. Managed the retail and seated guest when the manager was unavailable. Coached fellow teammates how to keep proper decorum during peak hours of operations. Training all new baristas on proper steps of service, how to compose all of our beverages in a timely manner with the correct tools and proper ratios. Show less



Compass Group

• Investment Management
• 1 - 100 Employee

• Cafe Manager

  • Jan 2008 - May 2010

  Rotated within three different properties that Restaurant Associates ran and managed. American Museum of Natural History • Liberty Science Center • New York Times Managed staff and daily activities of several onsite cafes. Created and manage staff schedules. Responsible for payroll and overtime approval. Supervised the training of current, temporary and new staff. Meet and greet clients and visitors. Maintained inventory of retail good. Performed all general duties and attended meetings for General Manager when absent or on vacation. Handled highly confidential material with discretion. Coordinated weekly and monthly staff meetings and training sessions. Oversaw employee/client operations; managed staff of 10-15 on average. Oversaw the cleanliness of the café floors, and storage rooms. Audited all cashiers once a month to ensure all associates are adhering to proper cash handling policies. Coached and disciplined associates on areas of opportunities. Conducted hired and termination of associates on an hourly level. Helped create a healthy team environment by encouraging team outings, team lunches, and team buildings. Show less