Sales Manager

• Sep 2022 - Present

Operations Manager

• Jul 2020 - Sep 2022

Sales Administration Manager

• Apr 2019 - Sep 2022

Maternity leave

• Feb 2018 - Mar 2019

Executive Assistant to Dealer Principal | Guest Relations & Brand Manager | Aftermarket Manager

• Sep 2010 - Feb 2018

Key Responsibilities: • Reporting to Dealer Principal. • Facilitation of Toyota For Life Audit. • Management of Worldwide Toyota VIP visits. • Proving leadership and motivation to the guest relations staff. • Gathering information to identify key areas of process improvement which influence guest satisfaction and making recommendations to management. • Assisting in the development of standards and processes in order to drive process change. • Being proactive in facilitating employee motivation and encouraging teamwork. • Facilitating conflict resolution by acting as liaison between guests and internal departments. • Actioning guest feedback. • Promoting participation in Training – Sales Society, Skills Contest, TIA Training programs to all relevant dealership staff. • Conduct regular departmental CS focus meetings. • Conduct or co-ordinate follow up sales and service calls. • Support the management and resolution of all the complaints coming into the Dealership across all departments. • Investigate recurring concerns, identify root cause, implement action plan and measure success. • Conduct In-house Guest Relations and Satisfaction Training on behalf of the Dealership. • Leverage Public Relations opportunities with the local press and community groups. • Involvement in Regional and National TMCA initiatives – Skills Contest & CR Meetings. • Ability to utilise a ‘Good Will’ budget effectively with the objective of maximising guest retention. • Co-ordination of Dealerships campaign for president’s awards (including all excellence programs). • Supporting management in the resolution of all complaints coming into the dealership across all departments. • Demonstrating and encouraging behaviours that align with company policies, organisational values and The Toyota Way.

Aftermarket Sales Manager

• Jan 2007 - Sep 2010

Key Responsibilities: • Manager & Trainer of aftermarket department. • Courteous and helpful to customers and assist in developing and maintaining a high level of customer satisfaction and standard of workmanship. • Prospect sales by every possible means on a continuing basis, in person and by phone. • Selling all available aftermarket products with maximum profit retention for both Used and New car departments. • Check that all cars booked out the previous day have been followed up / sold too. • Sort deals from Finance pending and call customers that were missed. • Monitor sales logs to ensure that no customer has been missed on a daily basis. • Implementation of sales goals with my General Manager each month, determining an individual and department target. • Present all products and their benefits professionally to customers. • Qualify customers as to desires, needs and ability to purchase. • Keep customers files up-to-date. • Completion of sales log for every customer with an up to date result.

Business Development Manager

• Mar 2006 - Jan 2007

Key Responsibilities: • Maintained & developed key accounts with Architects and designers. • Successfully quoted over $1m worth of potential new business and exceeded my sales targets. • Liaising with major designers, architects, developers on a daily basis. • Established great relationships with all my clients. • Conducted presentations & Training to clients for new products that are launched into the industry. • Submitted weekly sales reports to the General Manager and Sales Manager. • Attended weekly sales meetings at head office.

Senior Business Development Manager

• Apr 2002 - Mar 2006

Key Responsibilities: • Maintaining existing client relationships and accounts, including identifying, aggressively pursuing and securing significant quality business within delegated territory to ensure continual business expansion. • Manage the territory by instigating regular call plans; analysing and developing the sales and marketing strategies, and monitoring performance to ensure goals and targets are achieved. • Implement sales and marketing initiatives with the emphasis on growing the portfolio of accounts through delivering product presentations; network within the industry and follow up referrals. • Establish and sustain solid business relationships with key existing and potential clients by forming strong viable partnerships; delivering solutions; maintaining a high public relations profile and by ensuring quality business dealings and personal integrity. • Implement product updates and travel agency training; monitor the performance of agencies via strike rate and loss ratio to ensure KPI’s are met, and take responsibility for setting, meeting and exceeding territory targets. • Ensure awareness of competitor activity, marketplace penetration, promotional strategies and product pricing, and provide feedback. • Market intelligence immediately to counteract any sales or business threats. • Prepare monthly sales report; comply to FSR; complete CRM; contain costs for conferences and other promotional activities; monitor budgets and manage debtors. • Collaborate and share information with the company’s State Team Leader and BDM colleagues. • Represent the company at weekend conferences, expo’s and industry events to ascertain any changes to the travel industry and to develop new contacts. • Proven track record of managing a clientele base of over 300 Agencies and offices, as well having cold calling experience.