Experience

Feedback180 Co. Ltd.

• Thailand
• Software Development
• 1 - 100 Employee

• CNX (Chiangmai) Team Lead

  • Jun 2019 - Present

  Team Lead under Site CNX which compromise of Solution Team, Developers, Testers, Infrastructure, Data Engineering, HelpDesk, PMO and CMMI V2 Governance. - Solution and Product consolidation / migration through core standardization design which allow ability to scale and ease of support. This allow roadmap design with clear requirement backlog and deliveries. - Project Governance and implementation, interacting between the 3 sites through best practice implementation. - Implement… Show more Team Lead under Site CNX which compromise of Solution Team, Developers, Testers, Infrastructure, Data Engineering, HelpDesk, PMO and CMMI V2 Governance. - Solution and Product consolidation / migration through core standardization design which allow ability to scale and ease of support. This allow roadmap design with clear requirement backlog and deliveries. - Project Governance and implementation, interacting between the 3 sites through best practice implementation. - Implement Agile development with the use of DevOps as a Platform, Users Story as requirement. - Infrastructure improvement through legacy system migration, initiate CI / CD which saves cost through scaling and usage while protecting . - Test strategy layout and use of automate tools for pattern testing. - CMMI V2 policy design apply to company wide which Show less Team Lead under Site CNX which compromise of Solution Team, Developers, Testers, Infrastructure, Data Engineering, HelpDesk, PMO and CMMI V2 Governance. - Solution and Product consolidation / migration through core standardization design which allow ability to scale and ease of support. This allow roadmap design with clear requirement backlog and deliveries. - Project Governance and implementation, interacting between the 3 sites through best practice implementation. - Implement… Show more Team Lead under Site CNX which compromise of Solution Team, Developers, Testers, Infrastructure, Data Engineering, HelpDesk, PMO and CMMI V2 Governance. - Solution and Product consolidation / migration through core standardization design which allow ability to scale and ease of support. This allow roadmap design with clear requirement backlog and deliveries. - Project Governance and implementation, interacting between the 3 sites through best practice implementation. - Implement Agile development with the use of DevOps as a Platform, Users Story as requirement. - Infrastructure improvement through legacy system migration, initiate CI / CD which saves cost through scaling and usage while protecting . - Test strategy layout and use of automate tools for pattern testing. - CMMI V2 policy design apply to company wide which Show less



TMB Bank PCL

• Thailand
• Banking
• 700 & Above Employee

• Professional - Digital Channel

  • Feb 2018 - May 2019

  Commercial Channel: Team Lead of Corporate Internet Banking Platform with up to 30,00 customers for services like Cash Payment / Collection, FX, Trade Finance, Credit / Loans, FX, EDC, etc. - Initiate market study, gap analysis, product design, process improvement using lean, customer journey experience via empathy and design thinking. - Engage with products / services team through Business / Technical design for budgetary and ROI. - Implemented new fees engine, roll out of Prompt… Show more Commercial Channel: Team Lead of Corporate Internet Banking Platform with up to 30,00 customers for services like Cash Payment / Collection, FX, Trade Finance, Credit / Loans, FX, EDC, etc. - Initiate market study, gap analysis, product design, process improvement using lean, customer journey experience via empathy and design thinking. - Engage with products / services team through Business / Technical design for budgetary and ROI. - Implemented new fees engine, roll out of Prompt Pay Bill Payment, eLG Block Chain, Prompt Pay Actual Account, Integration to Assurance Products via Single Sign On. Implementation Team: Onboard customer to Banking products via requirement gap identification, UAT and Project Management. Products onboard includes QR Payment, Host to Host Implementation, File Mapping, etc. Show less Commercial Channel: Team Lead of Corporate Internet Banking Platform with up to 30,00 customers for services like Cash Payment / Collection, FX, Trade Finance, Credit / Loans, FX, EDC, etc. - Initiate market study, gap analysis, product design, process improvement using lean, customer journey experience via empathy and design thinking. - Engage with products / services team through Business / Technical design for budgetary and ROI. - Implemented new fees engine, roll out of Prompt… Show more Commercial Channel: Team Lead of Corporate Internet Banking Platform with up to 30,00 customers for services like Cash Payment / Collection, FX, Trade Finance, Credit / Loans, FX, EDC, etc. - Initiate market study, gap analysis, product design, process improvement using lean, customer journey experience via empathy and design thinking. - Engage with products / services team through Business / Technical design for budgetary and ROI. - Implemented new fees engine, roll out of Prompt Pay Bill Payment, eLG Block Chain, Prompt Pay Actual Account, Integration to Assurance Products via Single Sign On. Implementation Team: Onboard customer to Banking products via requirement gap identification, UAT and Project Management. Products onboard includes QR Payment, Host to Host Implementation, File Mapping, etc. Show less



Feedback180 Co. Ltd.

• Thailand
• Software Development
• 1 - 100 Employee

• Program Director

  • Jul 2016 - Nov 2017

  A Thai Startup which developed technology to listen to customers (VoC) through survey, eForm, ChatBOT, Social Listening. Data are translated via Thai Text Analytics engine to understand Sentiment (Feelings) and Classifications (Categorization), representing in Insightful Dashboard. We partnered and worked closely with multiple prestigious Thailand universities by researching on Image Processing, Voice to Text, Big Data, NLP (Natural Language Processing) and Deeping Learning. Planning and… Show more A Thai Startup which developed technology to listen to customers (VoC) through survey, eForm, ChatBOT, Social Listening. Data are translated via Thai Text Analytics engine to understand Sentiment (Feelings) and Classifications (Categorization), representing in Insightful Dashboard. We partnered and worked closely with multiple prestigious Thailand universities by researching on Image Processing, Voice to Text, Big Data, NLP (Natural Language Processing) and Deeping Learning. Planning and implement professional culture with acceptable practice create new leader. Provide coaching / framework to increase throughput / performance and critical thinking for day to day cross division problems identification, prioritizing, capability to communicate clear goal and objectives. - Company Planning: Reviewed and improved strategic directions in terms of Sales, Operation and Human Resources Planning. - Introduce new and flexible tactical approach with framed model to communicate call to action with measurable result within dynamic landscape and ambiguity through risk management. - Project Management Office (PMO): Applied CMMI Level 3 Framework and handled customer relationship to exceed delivery through timeline, budget, resources and risk management. - Product Management: Redesigned through market gap identification, pricing structure, user experience (UX / UI), ability to scale and lower setup time / cost. - FeedbackCare: Supported inquiry within SLA. Investigation through problem definition and escalation via incident management. - Software Development: Delivered quality software through infrastructure, product design, and skilled development with ability to scale, testing based scenario, stress / performance test. Show less A Thai Startup which developed technology to listen to customers (VoC) through survey, eForm, ChatBOT, Social Listening. Data are translated via Thai Text Analytics engine to understand Sentiment (Feelings) and Classifications (Categorization), representing in Insightful Dashboard. We partnered and worked closely with multiple prestigious Thailand universities by researching on Image Processing, Voice to Text, Big Data, NLP (Natural Language Processing) and Deeping Learning. Planning and… Show more A Thai Startup which developed technology to listen to customers (VoC) through survey, eForm, ChatBOT, Social Listening. Data are translated via Thai Text Analytics engine to understand Sentiment (Feelings) and Classifications (Categorization), representing in Insightful Dashboard. We partnered and worked closely with multiple prestigious Thailand universities by researching on Image Processing, Voice to Text, Big Data, NLP (Natural Language Processing) and Deeping Learning. Planning and implement professional culture with acceptable practice create new leader. Provide coaching / framework to increase throughput / performance and critical thinking for day to day cross division problems identification, prioritizing, capability to communicate clear goal and objectives. - Company Planning: Reviewed and improved strategic directions in terms of Sales, Operation and Human Resources Planning. - Introduce new and flexible tactical approach with framed model to communicate call to action with measurable result within dynamic landscape and ambiguity through risk management. - Project Management Office (PMO): Applied CMMI Level 3 Framework and handled customer relationship to exceed delivery through timeline, budget, resources and risk management. - Product Management: Redesigned through market gap identification, pricing structure, user experience (UX / UI), ability to scale and lower setup time / cost. - FeedbackCare: Supported inquiry within SLA. Investigation through problem definition and escalation via incident management. - Software Development: Delivered quality software through infrastructure, product design, and skilled development with ability to scale, testing based scenario, stress / performance test. Show less



CIMB Thai Bank

• Thailand
• Banking
• 700 & Above Employee

• FVP - Regional / Local Product & Channel, Transaction Banking

  • Sep 2010 - Jun 2016



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Account Technology Specialist

  • 2007 - 2010



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• AVP, Internet Banking and Website

  • Jan 2004 - Jan 2007