Experience

Postal

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2023 - Present

  San Luis Obispo, California, United States • Manage a book of business of 60+ accounts for a venture backed SaaS startup serving over 500 B2B customers • Act as a trusted advisor and account manager cultivating strong client relationships, driving engagement and increasing retention with key accounts • Responsible for driving adoption with customers, reporting on usage, managing escalations, expanding product offerings, and securing renewals • Collaborate across teams partnering with the Sales, Product and Support teams to… Show more • Manage a book of business of 60+ accounts for a venture backed SaaS startup serving over 500 B2B customers • Act as a trusted advisor and account manager cultivating strong client relationships, driving engagement and increasing retention with key accounts • Responsible for driving adoption with customers, reporting on usage, managing escalations, expanding product offerings, and securing renewals • Collaborate across teams partnering with the Sales, Product and Support teams to ensure customers are well supported across the organization

• Logistics Associate

  • Oct 2022 - Apr 2023

  San Luis Obispo, California, United States • Manage multiple accounts providing excellent customer experience and overseeing operations to enable customers to scale offline engagement through branded swag and curated gifts • Efficiently prioritize daily inbound requests continually communicating with customers to improve customer satisfaction and retention • Collaborate closely with sales, customer success and marketing teams to educate prospective customers on Postal and redesign onboarding process for new customers

• Vendor Management Associate

  • Jan 2022 - Oct 2022

  San Luis Obispo, California, United States • Researched and identified potential vendors to add to the Postal Marketplace, conducted cold outreach and onboarded new vendors resulting in 30% growth • Coordinated placing new orders and ensured products were shipped on-time, problem-solving as needed



PEAK Learning, Inc.

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Program Manager

  • Jan 2021 - Dec 2021

  San Luis Obispo, California, United States • Managed numerous contracts from start to finish and served as the first point of contact for client requests and deliverables • Worked closely with executive level professionals to coordinate large corporate off-sites and trainings; documented client meetings, provided proactive follow-up and organized complex schedule • Trusted as right-hand person to founder, consistently multitasking to handling any and all requests



California Polytechnic State University-San Luis Obispo

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant: Bus 206 Business Professionalism and Career Readiness

  • Sep 2020 - Jun 2021

  San Luis Obispo, California, United States • Collaborate with professor to brainstorm ideas and integrate new concepts into the class • Managed all communication with guest speakers for every class from initial inquiry to follow-up • Designed class logo and workbook including teams bios, class assignments and student activities

• Teaching Assistant: Bus 488 Building a Startup Skillset

  • Sep 2020 - Dec 2020

  San Luis Obispo, California, United States • Assisted professors in planning course material, facilitating in-class activities and managing technology • Met with startup founders and each student assigned to their companies to evaluate students’ progress • Created class website showcasing students’ contributions to their respective startups



Project Invent

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Guest Relations Director, Podcast

  • Aug 2020 - Jun 2021

  San Luis Obispo, California, United States • Founded a podcast for a national non-profit that empowers students nationwide to invent new technologies • Researched and recruited guests, scheduled interviews and gathered responses to pre-interview questions to build audience • Designed podcast cover art used on all platforms and crafted content for social media accounts



Cal Poly Entrepreneurs

• United States
• Higher Education
• 1 - 100 Employee

• Vice President of Outreach and Community Engagement

  • Mar 2020 - Mar 2021

  San Luis Obispo County, California, United States • Created a new position to maintain effective communication between the officer board, the CIE and the faculty advisor • Established an Alumni Board and coordinated monthly meetings with the 10 past presidents to engage alumni and utilize their expertise and feedback in solving challenges the club faces

• Vice President of Events

  • Mar 2019 - Mar 2020

  San Luis Obispo, California Area • Planned and executed event strategy for Startup Marathon, a weekend-long event for 120 students to build their own businesses in 54 hours • Led a team of eight, coordinated marketing campaign, designed multi-day event schedule, recruited 15 mentors and five judges • Developed a sponsorship campaign and conducted outreach to local companies to raise funds. As a result, acquired a major donation to award cash prizes to the top three teams for the first time ever



Cal Poly Center for Innovation & Entrepreneurship

• United States
• Education Administration Programs
• 1 - 100 Employee

• Summer Accelerator Intern

  • Jun 2020 - Sep 2020

  San Luis Obispo, California, United States • Facilitated planning workshops, guest speakers and weekly team check-ins to help each company grow, as well as met one-on-one with student founders to offer advice and guidance • Assisted with event planning and marketing for milestone events, Mid-Point Check-in and Demo Day • Started a podcast following the journey of each startup over the summer including recruiting guests, designing brand assets and marketing campaigns. Grew audience and engagement with digital marketing on… Show more • Facilitated planning workshops, guest speakers and weekly team check-ins to help each company grow, as well as met one-on-one with student founders to offer advice and guidance • Assisted with event planning and marketing for milestone events, Mid-Point Check-in and Demo Day • Started a podcast following the journey of each startup over the summer including recruiting guests, designing brand assets and marketing campaigns. Grew audience and engagement with digital marketing on Instagram and LinkedIn. Show less



Build The Future

• United States
• Media Production

• Marketing Manager

  • Jun 2020 - Sep 2020

  San Luis Obispo, California • Crafted compelling and creative content for marketing campaigns to support launching the first 30 episodes • Extracted key themes from each episode to create marketing designs, graphics and audio snippets for social media marketing • Collaborated with host and producer to analyze audience metrics and pitch new marketing strategies