Business Change Manager

• Jul 2022 - Present

Specialist in Digital Innovation.Responsible for the creation, implementation and oversight of the business communication strategy, spanning over 500 staff including hybrid workers.Creation of several platforms for communication and engagement including the use of Hubspot, Microsoft Forms, Microsoft Projects and Raspberry Pis for content.Oversight of innovation and business change including the successful implementation of a brand new digital sales campaign, an Employee Engagement "Happiness Survey" and an exclusive Employee Marketplace.Use of the Coohom platform to single-handedly design and furnish two new office suites.Proficiently skilled in using content platforms such as Canva to create creative content including videos, graphics and engagement pieces.Working closely with stakeholders as part of the Marketing Team, to build and nurture public relations and build business reputation.Recipient of the 2022 Change Maker Award at the UK Contact Centre Awards. Show less

Project Manager

• Oct 2020 - Aug 2022

Implementation of SharePoint across the business as a means of central communication, and a secure document repository in line with ISO27001 standards, allowing for success during accreditationConsolidation of Microsoft Suite as a communication hub, including the use of Forms, Microsoft Teams andAcquisition, design, and construction of new office space, including liaison with tenders and quality assuranceIntroduction, oversight, and subsequent closure of an onsite Lateral Flow test siteSuccessful introduction of charity initiatives across the business, including an annual business partnership and the provision of over £15,000 for charitySignificant increase in followship and activity on all social media platforms, furthering our networking capabilities and ensuring our brand maintains its prominence in the local communityAdministration and continued supervision of company homeworking process including the provision of documentation, evaluation of DSE and liaison with the IT Department to ensure equipment is preparedSuccessfully nominated and won the Greater Manchester Business Awards “Fundraiser of the Year” 2021 award Show less

Business Initiative & Project Coordinator

• Jan 2020 - Oct 2020

Introduction of an ecommerce site and contactless payment methods for onsite facilities during Covid-19 pandemicImplementation of an employee development programme, including provision of stationery, briefings and communication, alongside administrative support throughout the projectPioneered the move towards digitisation, including the full digitisation of the recruitment process, in line with the Covid-19 pandemic, and the transition of paper documentation to online platforms and storageOversight of the business ‘Share Scheme’ rewards programme and administration of earned payment as a resultRemoval of ‘Share Scheme’ rewards programme and implementation of alternative rewards scheme in line with business budget and employee targets Show less

HR & Recruitment Coordinator

• Feb 2019 - Dec 2019

Introduction of prescreening procedures, including DBS and adverse social media checks, and subsequent training when moving out of roleConducted a multitude of interviews and retained positive rapport with all candidates to ensure that interview outcomes were delivered in a polite and empathetic mannerPlanned, organized and executed hiring events partnering with 12 local community organizations; facilitated and delivered presentations showcasing Interact career opportunities.Managed data integrity within the applicant tracking system, ensuring timely entry and visibility of recruitment activity within ATS/CRM technologies. Show less

Digital Archive Volunteer

• Jun 2018 - Jan 2020

Archivist

• Sep 2018 - Jul 2019

• Led the organisation, capture and digitisation of over 500 archives boxes' worth of documentation, detailing thousands of records over several different care home sites. • Covered documentation including medical and administrative records varying from 1970 to 2018. • Contributed to the decisions about what materials should be preserved because of their long-term research value and to provide information to appropriate parties. • Create, build and implement a digital archival database and allocate a reference code for each box, detailing location, contents and destruction date. • Retrieve, copy and refile documentation when requested by senior management for legal purposes and/ or claims. • Transport the entirety of the archive to an external location, ensuring boxes are organised and stored by ref. code and location. • Some in-house administrative assistance with regards to residential finances and incoming new staff. Show less

Account Manager

• Oct 2017 - Jul 2018

• Initiating and overseeing pre-employment screening processes for client based in Latin America and Europe.• Liaising and building rapport with both clientele and candidates through consistent communication and data corroboration.• Applying robust communication capabilities as the primary liaison between customers and the Account Management team and when ensuring prompt resolution of escalated issues and/or delays.• Ensuring the provision of reliable account support and guidance to key clients to provide a swift and compliant service.• Maintaining a database of customer information, ensuring data is current and GDPR protocols are met. Show less

New Checks & Security Check Assistant

• Jul 2017 - Oct 2017

Archive Volunteer

• Feb 2017 - Jul 2017

BT LivePerson Webchat

• Nov 2015 - Jul 2017