Experience

Care Visions Group

• Hospitals and Health Care
• 1 - 100 Employee

• Case Manager

  • Jan 2017 - Present

  Currently managing a case load of both clinical and non-clinical clients. Responsible for complaints, referrals, setting up new care packages, care planning, supervisions, appraisals and spot checks. Also responsible for growth of the business Currently managing a case load of both clinical and non-clinical clients. Responsible for complaints, referrals, setting up new care packages, care planning, supervisions, appraisals and spot checks. Also responsible for growth of the business



Dale Care Ltd.

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Care Coordinator

  • Sep 2014 - Jan 2017

  Employed as a care coordinator having been promoted from an out of hours coordinator within the first year of employment, my role includes managing emergency situations, customer service, complaint handling and resource management. I act as an escalation point giving advice and guidance to care workers during major incidents. I provide support to enable the sensitive management of bereavements. I ensure the governance of medication administration by ensuring all staff are trained and understand my team acts as a source of advice. I am also responsible for rostering for care staff under my allocated zone ensuring that all service users receive visits as per schedules. Show less



PREMIER COMMUNITY CARE LIMITED

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Team Leader

  • Dec 2012 - Sep 2014

  During my employment with Premier Community Care, I developed my role as a team leader. Working a varied and flexible shift pattern I dealt with complaints, emergencies and staff absences. I was responsible for spot checks, supervisory sessions, and delegating work to care workers within my team. I also provided cover for any care work that could not be resourced due to staff issues. During my employment with Premier Community Care, I developed my role as a team leader. Working a varied and flexible shift pattern I dealt with complaints, emergencies and staff absences. I was responsible for spot checks, supervisory sessions, and delegating work to care workers within my team. I also provided cover for any care work that could not be resourced due to staff issues.



KELLY PARK CARING AGENCY LIMITED

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Care Worker

  • May 2011 - Oct 2012

  Domiciliary care worker. I was responsible for a range of tasks such as personal care, sit in services, shopping and house- work, stoma care, peg feed and palliative care. Domiciliary care worker. I was responsible for a range of tasks such as personal care, sit in services, shopping and house- work, stoma care, peg feed and palliative care.



Village Care Ltd

• Coxhoe, County Durham, United Kingdom

• Care Worker

  • Feb 2009 - May 2011

  Domiciliary care worker. Involved with many care tasks in the community with all different kinds of service users, including substance abuse to palliative care, I was also responsible for such tasks as shopping and housework. Domiciliary care worker. Involved with many care tasks in the community with all different kinds of service users, including substance abuse to palliative care, I was also responsible for such tasks as shopping and housework.