Sophie St-Pierre
Manager of instructional staff at Strathcona Park Lodge & Outdoor Education Centre- Claim this Profile
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French Native or bilingual proficiency
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Pleasure Craft Operator
Canadian Power and Sail Squadrons / Escadrilles canadiennes de plaisance (CPS-ECP)Aug, 2022- Nov, 2024 -
Leave No Trace - Trainer
Leave No Trace Center For Outdoor EthicsJul, 2018- Nov, 2024 -
Sea Kayak Guide Level 2
Sea Kayak Guides Alliance of BC - SKGABCJan, 2018- Nov, 2024 -
Interpretive Guide Association Certification
Parks CanadaMar, 2016- Nov, 2024 -
Serve it Right
go2HR - the resource for people in tourismJan, 2016- Nov, 2024 -
Class 4 Driver's License
ICBC (Insurance Corporation of British Columbia)Jan, 2016- Nov, 2024 -
VHF Marine Radio Operator
Canadian Power and Sail Squadrons / Escadrilles canadiennes de plaisance (CPS-ECP)Mar, 2015- Nov, 2024 -
Avalanche Safety Training (AST1)
Avalanche CanadaJan, 2015- Nov, 2024 -
90 hours Wilderness First Aid
SlipstreamOct, 2018- Nov, 2024 -
CPR-C/AED
SlipstreamOct, 2018- Nov, 2024
Experience
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Strathcona Park Lodge & Outdoor Education Centre
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Canada
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Travel Arrangements
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1 - 100 Employee
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Manager of instructional staff
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Mar 2022 - Present
Participated in the recruitment and selection of staff by performing duties such as screening applicants, participating on interview panels, and making hiring recommendations, sending contracts and welcoming recruits to the team.Determined the need for and provided training to program staff and practicum students.Supervised program staff by assigning work, providing feedback on performance, and conducting performance evaluations.Designed employee work schedules to address complete operational needs.Proved successful working within tight deadlines and a fast-paced atmosphere.Coached team members on productivity strategies to accomplish challenging goals.
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Program Manager
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Mar 2018 - Present
Corresponded with clients to address & meet programming needs.Followed up on accounts payable & receivable with clients.Created activity, equipment & transport calendars for the needs of up to 300 clients per week.Coordinated and communicated logistical planning with different departments to ensure operations were delivered accurately.Conducted meetings with clients and up to 40 staff.Managed and supervised administrative and daily program operations, complying with policies and regulations.Implemented a new reservation software as a property management system.Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
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Marketing Coordinator
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Jun 2019 - Nov 2019
Wrote and designed daily posts for social media platforms.Helped build corporate presence on Facebook and Instagram.Strategised and developed photo and video content for social media publications.
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Gardener
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Apr 2020 - Apr 2021
Maintained diverse landscapes over 12 different rental properties of over 50 units each. Enhanced visibility and improved tree and bush shape through intentional pruning and regenerative pruning, monitoring plant health, aesthetics and irrigation systems. Delivered quality work with no supervision or direction given. Maintained diverse landscapes over 12 different rental properties of over 50 units each. Enhanced visibility and improved tree and bush shape through intentional pruning and regenerative pruning, monitoring plant health, aesthetics and irrigation systems. Delivered quality work with no supervision or direction given.
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Strathcona Park Lodge & Outdoor Education Centre
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Canada
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Travel Arrangements
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1 - 100 Employee
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Program Office Assistant
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Mar 2017 - Nov 2017
Provided clerical support, addressing routine and special requirements. Assisted with client transport and running briefings & debriefs. Managed gear and repairs, and put into place some organisational systems still in use today. Built a database compiling statistics on staff performance to better deliver feedback and future staff references. Contributed to ongoing professional development strategies for instructional staff by shadowing, providing feedback and assessing progress. Provided clerical support, addressing routine and special requirements. Assisted with client transport and running briefings & debriefs. Managed gear and repairs, and put into place some organisational systems still in use today. Built a database compiling statistics on staff performance to better deliver feedback and future staff references. Contributed to ongoing professional development strategies for instructional staff by shadowing, providing feedback and assessing progress.
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Strathcona Park Lodge & Outdoor Education Centre
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Canada
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Travel Arrangements
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1 - 100 Employee
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Outdoor Educator and Guide
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Apr 2016 - Oct 2016
Provided clear instruction to activity and program participants to deliver safe, fun and inclusive programs while addressing behavioral issues. Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers. Factored-in abilities, needs and interests of participants in development of programs. Proved successful working within tight deadlines and a fast-paced atmosphere. Worked flexible hours across night, weekend and holiday shifts. Developed and implemented performance improvement strategies and plans to promote continuous improvement.
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Education
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2011 - 2014
Université de Sherbrooke
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2014 - 2016
College of the Rockies
Diploma, Adventure Tourism and Business Operations -
2009 - 2011
Cégep de Sherbrooke
DEC, Sciences Humaines
Community
