Marketing and Website

• Aug 2019 - Present

Owner & co-founder

• Oct 2019 - Present

Director and Co-founder

• Feb 2017 - Oct 2019

Website and Marketing

• Feb 2016 - Jul 2019

Executive Assistant to the Ombudsman

• Jan 2014 - Dec 2015

Providing high-level diary management to optimise the Ombudsman’s ability to meet work requirements within complex or changing circumstances.Ensuring all relevant materials/documentation is prepared in advance for the Ombudsman’s meetings/commitments.Organise meetings for both the Ombudsman, Board Members and other executives, including coordination of diaries, booking of venues, travel and accommodation, catering and other associated tasks. Monitor, respond to and distribute incoming communications (telephone calls and emails) for the Ombudsman.Prepare the Ombudsman’s correspondence to members, stakeholders and customers.Preparation of Human Resources (HR) documents – letters of offer, staff handbook, policies and procedures manual, employee performance review and development templates etc.Maintaining HR files and the HR ManualCo-ordinating recruitment activités and conducting interviewsCoordinate preparation, proofing, publication and pre-distribution tasks for the Annual Report.Coordinate Employee Assistance and Work Life and Wellbeing programs.Maintain the Ombudsman’s filing system (filing and retrieving of documents and reference materials).Prepare, record, transcribe and distribute minutes/notes of meetings. Co-ordinate conferences and attend interest group meetings.Participation in the planning and implementation of the PTO intranet and its ongoing maintenance.Participating in the planning, implementation and maintenance of PTO’s online presence and website accessibility including website and mobile site content.Making changes to the PTO website and mobile website.Development and provision of reports to management about website activity.Co-ordinate special projects and conferences and attend interest group meetings.Provide general administration to the PTO office.

Administration Assistant

• Oct 2012 - Dec 2013

• Daily media monitoring and distribution to PTO staff and Directors.• Organising in-house functions and meetings including catering and set-up.• Scheduling and arranging regular staff meetings, meeting note compilation and reporting meeting outcomes.• Daily, weekly, monthly and quarterly case reporting using Crystal Reports and Resolve.• Greeting and receiving office visitors and response to the office telephone.• Maintaining office supplies, petty cash, travel and staff training registers and the PTO safety deposit box.• Providing level 1 IT support and liaising with IT provider.• Participating in the planning, implementing and maintenance of the PTO website.• Providing support as required to the Executive Assistant to the Ombudsman.• Managing and implementing the PTO Environmental Management strategies.• Representing the PTO as a PTO Fire warden.

Online Sales & Advertising Operations Executive, Mumsnet.com & Gransnet.com, London, England

• Oct 2010 - Sep 2011

Counter Manager

• 2007 - 2009