Trainee Psychological Wellbeing Practitioner

• Oct 2022 - Present

Volunteer on Crisis text line

• Mar 2021 - Oct 2022

In my spare time between my masters and paid employment, I volunteer with shout on there text crisis line. In this role, I support individuals going through a crisis, this may include those that are suicidal, depressed, struggling with their sexual or gender identity, going through family emergencies and more. I support them from their hot moments and help them reach a cool. I can help signpost to other services, share resources, and help them identify their own skills and abilities in coping. This role has given me tremendous experience working with a range of people and issues. The skills I have developed in this role include: problem-solving skills, emotional intelligence, empathy, understanding, active listening, written communication, flexibility, adaptability, creativity, organisation, signposting and resource planning. Show less

Digital Skills Support Worker

• Nov 2021 - Sep 2022

In my role as a Digital Skills Support Worker, I am part of a pilot project that aims to improve the local areas digital inclusion and digital poverty by running free digital skills courses for the local area. I help develop the resources and class plans, advertise the project to recruit potential learners, book in learners, run the classes, run 1-1 sessions, collect and analyse feedback and help write up reports relating to the project. In the job, I have also used the systems casebook and refer-net. The skills I have used in this job include: good interpersonal skills, good written and verbal skills, empathetic, patience, understanding, organisation and time-management, being independent and a team player, adaptability, report writing, advertising skills and analysing feedback. Show less

Caregiver

• Feb 2021 - Nov 2021

I worked as a caregiver with Home Instead. In this job, I provided care to the elderly in their own homes. The care I provided includes home help, personal care and companionship. I worked with a range of clients with all different needs including dementia and Parkinsons. This job has provided me with invaluable experience working with the older age community and has been very fulfilling to provide assistance to those who need it. In this job, the skills I am developed include: patience, empathy, time management, problem-solving, organisation, emotional intelligence, written and verbal communication, active listening and adaptability. Show less

SEN teaching assistant

• Sep 2019 - Jan 2021

I worked as a teaching assistants for children with special needs in a mainstream primary school. In the mornings I worked with a group of year 3s and assist them in their English and maths lessons. This group of children are a combination of those with special needs and/or traumatic backgrounds that have left them to need more assistance with school. In the afternoons I worked 1:1 with a child in year 1 who is severely autistic and non-verbal. I created different activities to do with her which incorporate her PECs training and intensive interactions. Overall this job has developed my patience, resilience, communication skills, leadership skills, ability to work under pressure, organisation, time management, self-reflection and team working skills. Show less

Seasonal Checkout Colleague

• Jul 2018 - Sep 2019

As a seasonal checkout colleague I worked on tills, self-scan and on the kiosk. Good customer service is vital for this role in order to provide a good experience for the customers. In this role I have developed good customer service skills, patience and resilience, communication skills and team-work skills. As a seasonal checkout colleague I worked on tills, self-scan and on the kiosk. Good customer service is vital for this role in order to provide a good experience for the customers. In this role I have developed good customer service skills, patience and resilience, communication skills and team-work skills.

Empower Co-ordinator

• Apr 2018 - Apr 2019

I was the student leader responsible for delivering the Empower volunteer mentoring programme for Southampton Hub, in collaboration with their staff team. This project matched university students with year 9 students from a local school that have been struggling due to interpersonal and social problems. I recruited 32 volunteers through lecture shout-outs, social media groups, fresher events and handing out flyers. I delivered selection and training workshops to ensure that everyone was appropriate for the project and was trained to a good standard ready to start the project. I was in charge of liaising with stakeholders, including community partners to organise student placements; and was responsible for leading a team of 4 group coordinators to ensure the smooth running of the project. During my time in the project I successfully launched beneficiary feedback which was well received by Southampton Hub students, staff and beneficiaries in the charity. Overall in this work as coordinator I meet and exceeded the majority of the goals I had set out to do and evaluated ways in other options for the goals that were not quite meet, so they can be developed by the next coordinator. This work helped me to develop a range of different skills such as: assertiveness, leadership, team-work, communication skills through different formats such as group sessions and emails, self-awareness and self-reflection, organisation, problem-solving, dedication, perseverance, ability to work under pressure and my confidence. Show less