Experience

Perifit

• France
• Wellness and Fitness Services
• 1 - 100 Employee

• Product Manager

  • 2023 - Present

  Product Manager for Perifit Care and Perifit Care+, the 2 kegel exercisers that have already helped over 300,000 women worldwide take control over their pelvic floor. - Discovery owner, together with the designer - Delivery owner, together with the tech lead - Close collaboration with all stakeholders to build a user-and-business-oriented product

• Customer Success Manager

  • Oct 2020 - Feb 2023

  We sit at the crossroads of creativity and technological mastery to bring bullshit-free products to an industry that has long underserved women. Through this, we aim to educate and empower women by having once-taboo conversations and finding solutions to some pretty painful and uncomfortable problems. My missions are: - Managing the Customer Success Team (Customer Support & Community Moderation) - Monitoring and Reporting on all customers' contact points from their first… Show more We sit at the crossroads of creativity and technological mastery to bring bullshit-free products to an industry that has long underserved women. Through this, we aim to educate and empower women by having once-taboo conversations and finding solutions to some pretty painful and uncomfortable problems. My missions are: - Managing the Customer Success Team (Customer Support & Community Moderation) - Monitoring and Reporting on all customers' contact points from their first interaction with Perifit (Order placement & tracking) until they become ambassadors (online rating, reputation).



Cubyn

• France
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Support Manager

  • Oct 2017 - Feb 2020

  Cubyn is the first fulfillment company you'll love. Store your products at Cubyn, connect your different marketplaces and start selling. My missions at Cubyn included: o Daily management of the support team o Collecting data on incidents from customers and analyzing root causes to implement fixes within our operations o Share knowledge & best practices to all partners about our processes and the industry o Scale customer support to grow with the company Cubyn is the first fulfillment company you'll love. Store your products at Cubyn, connect your different marketplaces and start selling. My missions at Cubyn included: o Daily management of the support team o Collecting data on incidents from customers and analyzing root causes to implement fixes within our operations o Share knowledge & best practices to all partners about our processes and the industry o Scale customer support to grow with the company



Storefront

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Director's right hand

  • Jan 2017 - Aug 2017

  Storefront is the airbnb of retail & events venues o Organization and speaker for 2 professional workshops on retail and pop-up stores o Implementation of a lead generation strategy through Linkedin o Recruiting and onboarding new team members for the different Storefront's offices o Preparation of Singapore's opening Storefront is the airbnb of retail & events venues o Organization and speaker for 2 professional workshops on retail and pop-up stores o Implementation of a lead generation strategy through Linkedin o Recruiting and onboarding new team members for the different Storefront's offices o Preparation of Singapore's opening



foodora

• Germany
• Food and Beverage Services
• 700 & Above Employee

• Key Account Manager

  • Sep 2015 - Aug 2016

  Foodora is an on-demand food delivery service with a worldwide presence. o Part of the team in charge of launching foodora in Lyon in September 2015: signing contracts, onboarding restaurants, market the launch in Lyon, building the fleet team As a Key Account Manager, I was: o Setting up technical material for delivery and training restaurants to work with them o Managing their presence on the foodora Internet Platform o Managing both the day-to-day and the long-term… Show more Foodora is an on-demand food delivery service with a worldwide presence. o Part of the team in charge of launching foodora in Lyon in September 2015: signing contracts, onboarding restaurants, market the launch in Lyon, building the fleet team As a Key Account Manager, I was: o Setting up technical material for delivery and training restaurants to work with them o Managing their presence on the foodora Internet Platform o Managing both the day-to-day and the long-term relationships (+70 restaurants) o Analysing performance of restaurants, reorienting strategies o Managing a team of 3 account managers Show less Foodora is an on-demand food delivery service with a worldwide presence. o Part of the team in charge of launching foodora in Lyon in September 2015: signing contracts, onboarding restaurants, market the launch in Lyon, building the fleet team As a Key Account Manager, I was: o Setting up technical material for delivery and training restaurants to work with them o Managing their presence on the foodora Internet Platform o Managing both the day-to-day and the long-term… Show more Foodora is an on-demand food delivery service with a worldwide presence. o Part of the team in charge of launching foodora in Lyon in September 2015: signing contracts, onboarding restaurants, market the launch in Lyon, building the fleet team As a Key Account Manager, I was: o Setting up technical material for delivery and training restaurants to work with them o Managing their presence on the foodora Internet Platform o Managing both the day-to-day and the long-term relationships (+70 restaurants) o Analysing performance of restaurants, reorienting strategies o Managing a team of 3 account managers Show less