Experience

QSE Ltd

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Business Development Manager

  • Jul 2021 - Present

  Gorebridge, Scotland, United Kingdom



JB Foods (Scotland) Ltd.

• United Kingdom
• Food & Beverages
• 1 - 100 Employee

• Internal Sales Manager

  • Jul 2017 - Jul 2021

  Loanhead Responsible for daily management of a high volume telesales department. Reporting into the Director’s Board, I am responsible for the day to day running of the department; design, implementation, and measurement of KPI’s and training strategies; risk control and; internal structure and resource management. Further project work has included, but is not limited to: market trend analysis, line hunt design, team leader role design, recruitment, quality assurance testing, DC&G process implementation… Show more Responsible for daily management of a high volume telesales department. Reporting into the Director’s Board, I am responsible for the day to day running of the department; design, implementation, and measurement of KPI’s and training strategies; risk control and; internal structure and resource management. Further project work has included, but is not limited to: market trend analysis, line hunt design, team leader role design, recruitment, quality assurance testing, DC&G process implementation (with HR involved). Show less



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Team Leader

  • Apr 2016 - May 2017

  Manchester, United Kingdom Responsible for customer satisfaction, meeting service level requirements, creating and managing a risk-free environment, career performance and growth of a team of around 12 staff. Team leaders coordinate and lead training and coaching initiatives, communicate with multi-level stakeholders across the business area, maintain staff records and take personal responsibility for the team’s performance against targets.

• Customer Support Specialist

  • Dec 2014 - Mar 2016

  Manchester, United Kingdom Area Specialisms: Core Residential/Forbearance/Litigation/Performance Coach. The primary job focus was to help customers manage secured debt, give suitable advice, calculate repayment arrangements and collect outstanding arrears. Forbearance work was a substantial focus of my role, designed to aid customers in financial difficulty, assess and manage risk and present cases to higher management confidently and competently. I was also responsible for assisting training initiatives in forbearance… Show more Area Specialisms: Core Residential/Forbearance/Litigation/Performance Coach. The primary job focus was to help customers manage secured debt, give suitable advice, calculate repayment arrangements and collect outstanding arrears. Forbearance work was a substantial focus of my role, designed to aid customers in financial difficulty, assess and manage risk and present cases to higher management confidently and competently. I was also responsible for assisting training initiatives in forbearance work along with sustained coaching after sessions were delivered.



University of Kent

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Ambassador

  • May 2012 - Jul 2014

  Canterbury, United Kingdom Specific Ambassador positions held: General Ambassador, Schools Ambassador, HEI Ambassador, Lead Ambassador, Undergraduate Module Assistant, Clearing Hotline Operator. Inclusive of the University of Kent’s widening participation programme, aimed to promote higher education. This included supporting and running various workshops, training sessions and talks in local schools and colleges. Projects included working in demanding summer schools and college residentials. Roles, such as HEI and lead… Show more Specific Ambassador positions held: General Ambassador, Schools Ambassador, HEI Ambassador, Lead Ambassador, Undergraduate Module Assistant, Clearing Hotline Operator. Inclusive of the University of Kent’s widening participation programme, aimed to promote higher education. This included supporting and running various workshops, training sessions and talks in local schools and colleges. Projects included working in demanding summer schools and college residentials. Roles, such as HEI and lead ambassador, included running events (visit days, debating competitions, school workshops etc.), training and management of fellow ambassadors. Additional work completed during August months on the clearing hotline, assisting potential and present applicants. Temporary Administrative Position (9th January 2014 – 25th April 2014): Position taken inside the Partnership Development office 16 hours per week. Duties included writing and processing reports, data entry, answering phones and creating materials to be used in school workshops. Software used was Microsoft Office and internal databases. Show less