Sophie Lovat
Director Of Client Relations at OPROGROUP- Claim this Profile
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English Native or bilingual proficiency
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French Professional working proficiency
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Bio
Experience
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OPRO Mouthguards
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Sporting Goods Manufacturing
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1 - 100 Employee
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Director Of Client Relations
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Sep 2019 - Present
As Director of Client Relations at OPRO I am responsible for running the Groups Customer Care team. As a customer focused business I work to improve the customer journey and ensure a positive customer experience. I also manage the Sales function of the OPRO Custom brand. The Custom brand has 700 school and club clients around the UK
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OPRO Custom Operations Director
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Mar 2014 - Sep 2019
The OPRO Custom Mouthguard brand specialises in sending dentists into schools and clubs around the UK to take dental impressions so we can manufacture custom-made mouthguards. I am responsible for all operational functions of the OPRO Custom Mouthguard brand. This includes overseeing manufacturing, logistics and customer services.During our peak period my team of 20 employees grows to over 500, where we have up to 80 dental visits taking place a day with a daily manufacturing output of 3,000 mouthguards. Show less
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Integration Manager
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Nov 2013 - Mar 2014
In November 2013 The OPRO Group made its first acquisition by purchasing Maru Swimwear Ltd. During this short project I was tasked with learning how Maru operated and prepare for the operational functions of the brand to be integrated into The OPRO Group.
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Internal Consultant
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Jan 2012 - Nov 2013
Within this role I was tasked with analysing the processes and set up of accounts, sales order processing and logistics. This lead to the company signing up to a new business management system and I was in charge of setting the new program up along with creating the new processes for the aforementioned departments.
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Condé Nast
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United States
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Media Production
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700 & Above Employee
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Trainee Management Accountant
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Jan 2011 - Jan 2012
Within this role I was responsible for putting together the management accounts for World of Interiors magazine. During my time there I was promoted to work on Tatler magazine. Within this role I was responsible for putting together the management accounts for World of Interiors magazine. During my time there I was promoted to work on Tatler magazine.
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Education
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University of Warwick
Bachelor's degree, Economics and Industrial Organisation (Hons) -
Haberdashers' Aske's School for Girls