Office Manager's Assistant

• Nov 2022 - Present

-Sort and distribute daily mail-Enter bills from suppliers, hospital services/maintenance, other routine payments into Quickbooks-Sort and file all invoices, receipts, and other important documents the hospital needs to keep on hand-Contact outside sources for building/hospital maintenance, improvements, fixes as needed, schedule necessary visits from these services, and coordinate such services, schedules, and payment quotes with the office manager.-Send out monthly billing to clients as needed-Take weekly inventory on needed office and staff materials, alert office manager of what items/quantity to order-Research various topics and services as requested by the office manager-Fulfill other tasks as requested by the office manager-Assist CSRs in all regular CSR duties Show less

Customer Service Representative

• Aug 2021 - Present

-Initial point of contact for in-person visits as well as phone contact with clients, clinics, and pharmacies-Informational resource for appointments, pet care, medical records, and referrals-Perform opening and closing duties for clinic, including safety and monetary responsibilities-Welcome clients and patients to the clinic promptly and in a friendly and helpful manner-Answer multi-lined phones, schedule appointments, handle payments for appointments and purchased items-Provide clients with any needed information regarding their appointments and pet's care, relay information to pharmacies and hospitals as needed; forward medical documents to referral clinics and insurance companies-Contact other clinics for exchange of medical records, and pharmacies for authorizing prescriptions-Balance the till at the end of the day, lock up clinic after closing Show less

Senior Veterinary Technician

• Nov 2020 - Aug 2021

-Assist in training of technicians’ and assistants’ skills in animal restraint, obtaining WTPR, room loading, various treatments, grooming, blood draw, anesthesiology and surgery prep, dentistry, radiology, laboratory, medical record keeping and review, and client communication and education-Triage patients over the phone and in person quickly and calmly; relay to doctor and owner the urgency of the patient’s status and what care may be needed-Uphold efficient flow of laboratory testing, cleanliness, organization in midst of other daily tasks-Diffuse high-stress situations involving clients, patients, and staff in an empathetic, attentive, calm manner-Organize, prepare, and administer treatment of patients by gathering needed materials and medications; administer medications as needed orally, topically, subcutaneously, intravenously, intramuscularly-Thorough and adept at researching and identifying optimal preparation, budgeting, and submission procedures of all necessary tests for diagnostic results-Proficient in record keeping and medical record review-Accurately fill and dispense medications to clients; thoroughly and patiently educate clients on how to administer, frequency, duration, purpose, and possible side-effects of medication treatment Show less

Voice Over Artist

• Sep 2021 - Present

Singer

• Aug 2014 - Dec 2020

Alto 1-2 singer in audition-only, professional, performing choir. CAE is known as “Portland’s choir”, upholding tradition of choral excellence and sharing a passion for choral art. Alto 1-2 singer in audition-only, professional, performing choir. CAE is known as “Portland’s choir”, upholding tradition of choral excellence and sharing a passion for choral art.

Senior Veterinary Technician

• Jan 2019 - Oct 2020

-Manage technician and assistant staff breaks, lunches, positions throughout workday-Train and log progress of new technicians’ and assistants’ skills in animal restraint, obtaining WTPR, room loading, various treatments, grooming, blood draw, anesthesiology and surgery prep, dentistry, radiology, laboratory, medical record keeping and review, and client communication and education-Regularly maintain and organize clinic’s drug log for all controlled and uncontrolled prescription medications-Triage patients over the phone and in person quickly and calmly; relay to doctor and owner how urgent the patient’s status is and what care they may need-Uphold efficient flow of laboratory testing, cleanliness, organization in midst of other daily tasks-Diffuse high-stress situations involving clients, patients, and staff in an empathetic, attentive, calm manner-Key employee requested for obtaining samples and running in-house chemistries, CBCs, UAs, PCV/TS, SNAP tests, microscope reading of cytology, urinalyses, fecal samples, and other lab testing-Organize, prepare, and administer treatment of patients by gathering needed materials and medications; administer medications as needed orally, topically, subcutaneously, intravenously, intramuscularly-Thorough and adept at researching and identifying optimal preparation, budgeting, and submission procedures of all necessary tests for diagnostic results-Proficient in record keeping and medical record review-Accurately fill and dispense medications to clients; thoroughly and patiently educate clients on how to administer, frequency, duration, purpose, and possible side-effects of medication treatment Show less

Veterinary Technician

• Oct 2018 - Dec 2018

-Loaded appointments for doctors: gathered patient symptoms and medical history, current client concerns for patient; relayed information to doctor; prepared for and assisted in a number of technical medical and dental procedures including phlebotomy, laboratory testing, surgery preparations, radiography, etc.-Aided in treatment of patients by gathering needed materials and medications; administered medications to patients as needed orally, topically, subcutaneously, intravenously, and intramuscularly-Anticipated needs of patient, doctor, technicians, and owners, whether stress-, preparation-, or information-related-High accuracy in obtaining blood samples through venipuncture-Experienced in storage and preparation of blood samples; comfortable preparing samples and running in-house lab testing (Chemistry, PCV/TS, SNAP, UA, Cytology testing); excellent preparation of laboratory samples (blood, urine, fecal, cytology, etc.) to send to reference laboratories-Proficient in record keeping and medical record review-Ordered, received, stocked, and logged all medical and laboratory supplies and medications for in-house use as well as at-home dispersal; filled and dispensed medications to clients; reviewed directions with clients to ensure they understood; answered client questions in a friendly and helpful manner Show less

Lab Assistant/Phlebotomist

• May 2018 - Oct 2018

-Performed phlebotomy procedures while using correct order of draw -Checked in patients and pulled orders using Epic and Orchard systems -Processed laboratory specimens for in-house testing and reference lab send outs; entered in-house results in Orchard system -Calmed patients and took care that they were as comfortable as possible to ensure the phlebotomy procedures were as quick and painless as possible -Maintained cleanliness and safety of laboratory -Assembled kits for and explained procedures of specimens to patients to take home, collect, and return optimally Show less

Pharmacy Technician and Inventory Manager

• Sep 2016 - Jul 2018

-In charge of ordering all medical and laboratory supplies and medications for in-house use as well as for dispensing to patients-Entered all invoices into the AviMark computer system after receiving and putting away orders-Kept pharmacy and clinic stocked with all needed supplies and medications-Ordered, stocked, logged, and dispensed controlled drugs-Dispensed medications to clients and went over with client to make sure all directions for medications were understood, and answered any questions Show less

Veterinary and Lab Technician

• Jan 2016 - Jul 2018

-Loaded appointments for doctors by gathering patient symptoms, TPR, current medications, vaccination and other medical history, and all client concerns for patient and relay all relevant information to the doctor in a timely manner-Aided in treatment of patients by gathering needed materials and medications, administered medications as needed orally, subcutaneously, intravenously, or intramuscularly-Read patient's stress level to assess what degree of restraint is needed on patient, and restrained as needed to keep patient, doctor, and technicians involved safe and comfortable for treatment-Performed blood draws, cystocentesis, IV catheter placements, injections, nail trims, anal gland expressions, and other grooming tasks-Prepared patients for surgery and monitored anesthesia-Acquired dental radiographs and performed dental cleaning-Acquired full-body radiographs and sent to specialists as needed-Cared for boarding patients by feeding, walking, cleaning, and medicating as needed-Obtained samples for laboratory testing (blood, urine, fecal, etc.)-Prepared samples to send to IDEXX reference laboratories-Prepared and ran samples for in-house SNAP tests, GHPs, Gram and Wright stains, Uremic Profiles, Urinalyses, etc.-Maintained clean and organized treatment, lab, surgery, and exam room areas-Acted as floater throughout clinic as needed to keep clinic running smoothly and efficiently Show less

Receptionist

• Jun 2015 - Jan 2016

-Acted as initial point of contact for in-person visits as well as phone contact with clients, clinics, and pharmacies-Informational resource for appointments, pet care, medical records, and referrals-Performed opening and closing duties for clinic, including safety and monetary responsibilitiesWelcomed clients and patients to the clinic promptly and in a friendly and helpful manner-Answered multi-lined phones, scheduled appointments, prepped medical charts, handled payments for appointments and purchased items-Provided clients with any needed information regarding their appointments and pet's care, relayed information to pharmacies and hospitals as needed; forwarded medical documents to referral clinics and insurance companies-Contacted other clinics for exchanging medical records, and pharmacies for authorizing prescriptions-Balanced the till at the end of the day, prepared deposit slips, locked up clinic and set alarm Show less

Chamber Choir Director

• Oct 2011 - Oct 2015

-Organized rehearsals and performances-Selected and managed music-Guided and educated choir members to improve and grow in their personal voices as well as the choir voice as a whole

Youth Co-Leader

• Sep 2013 - Jan 2014

-Responsible for planning, organizing, advertising, supervising middle and high school youth events-Assisted youth in developing leadership skills-Monitored youth group budget and collected moneys-Kept track of expenses and reimbursements-Managed the youth group social networking site

Daycare Assistant

• Nov 2014 - May 2015

-Supervised infants ages 0-3 years old -Coordinated activities -Maintained an organized and clean environment. -Supervised infants ages 0-3 years old -Coordinated activities -Maintained an organized and clean environment.

Nanny

• Jun 2014 - Aug 2014

-Full-time summer Nanny responsible for daily care of two children, ages 6 and 9 -Prepared meals, maintained schedules, organized and transported children to and from activities -Assisted with homework and other educational achievements -Advised and taught children regarding life skills, encouraged self-thinking and awareness -Full-time summer Nanny responsible for daily care of two children, ages 6 and 9 -Prepared meals, maintained schedules, organized and transported children to and from activities -Assisted with homework and other educational achievements -Advised and taught children regarding life skills, encouraged self-thinking and awareness

Private Tutor

• Aug 2013 - Jun 2014

-Tutored students Elementary through High School ages -Tutored basic subjects including math, Japanese, reading, and writing -Encouraged students by helping them develop their own valuable skills in many areas, including organization, attention to detail, and following specific instructions and deadlines -Tutored students Elementary through High School ages -Tutored basic subjects including math, Japanese, reading, and writing -Encouraged students by helping them develop their own valuable skills in many areas, including organization, attention to detail, and following specific instructions and deadlines

Instructional Aide and Extended Care Instructor

• Sep 2012 - Jun 2014

-Aided students (Pre-Kindergarten through 7th grade) on enrichment worksheets, reading practice, and other educational activities and assignments -Kept classrooms organized and clean for students -Monitored student activities, and fulfilled other tasks as assigned by the teacher -Remained flexible and able to move to and assist any classroom, supporting in the care of the students -Aided students (Pre-Kindergarten through 7th grade) on enrichment worksheets, reading practice, and other educational activities and assignments -Kept classrooms organized and clean for students -Monitored student activities, and fulfilled other tasks as assigned by the teacher -Remained flexible and able to move to and assist any classroom, supporting in the care of the students

Research Assistant

• Jul 2012 - Sep 2012

-Searched for and synthesized scientific literature for large animal monitoring project -Organized and maintained scientific databases -Data entry management and quality control -Searched for and synthesized scientific literature for large animal monitoring project -Organized and maintained scientific databases -Data entry management and quality control

Library Front Desk Receptionist, Student Supervisor

• Jan 2011 - Aug 2011

-Assigned duties, answered questions and provided direction for co-workers -Assisted patrons with checking items in and out, finding books, movies and other media -Pulled media for patrons and prepared for shipping -Answered multi-lined phone, re-shelved books, organized and checked call number order -Assigned duties, answered questions and provided direction for co-workers -Assisted patrons with checking items in and out, finding books, movies and other media -Pulled media for patrons and prepared for shipping -Answered multi-lined phone, re-shelved books, organized and checked call number order

High School Youth Leader

• Aug 2009 - Jun 2010

-Planned, organized, advertised, supervised youth group events-Assisted youth in developing leadership skills-Monitored youth group budget and collected moneys, kept track of expenses and reimbursements

Chamber Choir Director

• Nov 2009 - May 2010

-Organized rehearsals and performances-Chose music-Guided and educated choir members to improve and grow in their personal voices as well as the choir voice as a whole

Recovery

• Nov 2009 - Jan 2010

-Seasonal employee in Recovery -Kept things organized and presentable -Helped customers find what they needed -Seasonal employee in Recovery -Kept things organized and presentable -Helped customers find what they needed