Sophie Henry

Customer Support Manager at Mettle
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Bio

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Experience

  • Mettle
    • United Kingdom
    • Financial Services
    • 100 - 200 Employee
    • Customer Support Manager
      • Aug 2021 - Present

  • NatWest
    • Banking
    • 700 & Above Employee
    • Innovation Community Manager
      • Jan 2019 - Aug 2021

    • Customer Journey, Continuous Improvement - Associate
      • Apr 2018 - Jan 2019

  • RBS
    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Business Manager
      • Nov 2014 - Apr 2018

    • Personal Assistant
      • Sep 2013 - Nov 2014

    • Fraud Manager
      • Jun 2012 - Sep 2013

      Managing a team of c.20 members of staff. My team reviewed customer's Fraud claim appeals. This required a detailed investigation and then having to inform the customer of the decision via written correspondence.

    • Fraud Specialist
      • Aug 2011 - Jun 2012

      Answering all appropriate internal Fraud appeal related queries for Royal Bank of Scotland.

    • Fraud Investigator
      • Apr 2011 - Aug 2011

      Investigating customer's fraud appeals. Covering all aspects of the fraud, making an informed decision to communicate with the customer.

    • Collections Officer
      • Oct 2008 - Apr 2011

      Dealing with customers in financial difficulty and negotiating repayment plans.

Education

  • South East Essex College
    Legal Administrative Assistant/Secretary, Distinction
    2008 - 2010

Community

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