Experience

Curo

• United Kingdom
• Civic and Social Organizations
• 200 - 300 Employee

• Sheltered Housing Officer

  • 2021년 7월 - – 현재

  Housing Management: • Quarterly Fire Safety checks • Monthly Health and Safety checks • Composing PEEP plans and ensuring on-site PIB is kept up to date • Weekly water flushing to comply with legionella control • Undertaking monthly emergency light testing • Composing Housing Management reports for all sites • Undertaking weekly fire alarm testing • Being the first point of contact to schedule building PPM’s • Installing dispersed Tunstall alarms • Managing any on-site remedial and reactive works • Liaising with estates team and local council to ensure grounds are maintained • Logging customer maintenance requests with repairs team and liaising with tenants accordingly • Carrying out property equipment inspections - testing of UAC and smoke alarm system • Key management - providing access to contractors • Ensuring on site facilities; communal rooms, laundry rooms, kitchens and toilets are operational, administered and looked after effectively Care & Support: • Daily welfare calls to banded service users • Carrying out the new tenant induction process • Reviewing customer Livewell Plans and putting new measures in place where required • Issuing emergency OwnFone pendants and liaising with CareCall when required • Using Mangar ELK to assist customers who have fallen • Recording outcomes on spreadsheet to ensure company KPI’s are met • Liaising with customer attorney’s - arranging, collecting and delivering monies • Assisting customers with day-to-day tasks; shopping and cleaning etc • Sumbitting any safeguarding concerns to local council • Arranging and carrying out MARM (Multi-Agency Risk Management) meetings where necessary and liaising with all relevant care providers and health professionals to ensure everyone required is present • Liaising with Occupational Therapy, Reablement Team and Access Team to install additional aids in customer’s homes, arrange respite care and support with arranging extra care services

• Assest Management Team

  • 2020년 12월 - – 현재

  Undertaking audits of social housing and sheltered extra care sites to identify and collate a list of building components including, but not limited to; fire alarm systems, emergency lighting, smoke detection systems, plant equipment etc. • Undertaking block inspections • Inputting all audit data into the relevant spreadsheet and filing reports and evidence photos accordingly • Check and ensure compliance safety certificates are named correctly and up to date • To report any health and safety issues on site to the relevant person



Hello Student®

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Deputy Accommodation Manager

  • 2017년 5월 - 2020년 11월

  Building Management: • Managing defects period to ensure all defects were rectified within the relevant time scale • Managing building PPM’s and ensuring all servicing/maintenance required is in date • Managing building H&S, Fire Safety and Water Safety compliance • Managing any on-site remedial and reactive works • Updating banking sheets and taking payments using Sage Pay and TCAS • Summer turnaround; managing cleaning teams and contractors, preparing keys, painting etc• Supporting the management of the site in compliance with ANUK • Undertaking COSHH risk assessments • Raising PO’s and receiving invoices • Composing PEEP plans • Ensuring the building passed internal audits with a pass rate of 100% • Flushing of void rooms to comply with legionella control • Management of external contractors • Composing weekly debt report and chasing arrears • Undertaking weekly fire alarm testing and 6 monthly fire drills • Responding to emergencies by partaking in an out of hours rota • Producing fire escape route plans • Working to and with site budget Sales and Marketing: • Conducting viewings and taking bookings • Checking tenants in and checking tenants out• Issuing deposit returns • Quarterly room inspections • Managing and chasing unsigned tenancy agreements and documentation• Producing marketing videos and dressing show flats • Monthly competitor analysis People Management and Support: • Management of Student Wardens • Planning and executing events for tenants• Offer support to all tenants from first contact through to check out for a multitude of situations including but not limited to; travel advice, help and support with making payments, taking in deliveries, carrying shopping, support with mental wellbeing, signposting tenants to the right means of assistance in complex situations, helping with using washing machines and ovens/hobs • Management of the on-site Maintenance Operative • Carrying out 1-to-1's with staff