Yoga tutor

• Jan 2021 - Present

I lead a weekly chair based practice that enables participants to create a physical, mental, emotional and perhaps spiritual sense of space and awareness. Each class is a dedicated time for participants to turn their attention inward, in a safe and supported environment. (Mixed level participants). I lead a weekly chair based practice that enables participants to create a physical, mental, emotional and perhaps spiritual sense of space and awareness. Each class is a dedicated time for participants to turn their attention inward, in a safe and supported environment. (Mixed level participants).

Tourism, Events & Marketing Officer

• Jan 2022 - Present

Tourism & Events Administrator

• Jul 2018 - Feb 2022

Storehouse Assistant: Reservations

• Apr 2016 - Sep 2016

Working as part of the Visitor Experience team in one of Ireland's top visitor attractions was an amazing experience and one that I truly value. Being a part of Ireland’s top visitor attractions meant the following duties and responsibilities had to be completed to the highest standard: Generated and prepared daily reservations report to be forwarded to the Front of House Operations team. Processed reservations for individual and corporate clients via telephone and email, obtaining all necessary information and accurately entering it into computer system. Maintained a professional appearance and attitude as the first line of positive customer service. Carried out a range of administrative duties including providing reports for senior management, photo copying, filing, scanning and carrying out any other administration duties as and when required.

Sales Assistant & Duty Manager

• Sep 2014 - Apr 2016

As a Tiger employee, I represented the entire basic idea behind Tiger, of which customer service was a very important aspect. I strived for Tiger customers to get an extraordinarily positive experience when they entered the shop by offering a warm and sincere greeting and farewell to each and every customer. Additionally, I proactively and professionally dealt with customer queries, complaints, and ensured smooth cash handling transactions and procedures occurred. My experience at Tiger enabled me to develop leadership and organisational skills, particularly the ability to maintain a productive but fun environment for all employees. The following responsibilities were entrusted to me in both the position of Sales Assistant and Duty Manager: Operated the till and accurately handled cash and credit/debit card payments; Kept the shop and displays clean and tidy at all times; Received deliveries, unpacked and re-shelved or stored stock; Remained vigilant at all times to help minimise stock loss through theft, loss or damage; Helped train new members of staff; Handled customer complaints & queries in a professional manner; Monitored deliveries and processed invoices checking for quality and quantity; Entrusted with key holder & cash handling responsibilities; Responsible for all aspects of shop floor management, including space management analysis, merchandising, supervising staff and delegating daily tasks.

Food and Beverage Assistant

• Aug 2013 - Aug 2014

It was during my time at The Croke Park Hotel that I further developed and improved upon my time management skills, particularly during the busy hurling and football match season. The continuous high volume of guests and customers on match days strengthened my ability to ensure customer satisfaction, develop rapport with customers and work effectively and calmly under pressure with my fellow colleagues. The following tasks and responsibilities were all completed to a four-star standard: Waitressing in the main restaurant and bar covering breakfast, lunch and dinner services; Dealt with customers in a polite and friendly manner; Delivered orders swiftly and efficiently; Ensured customer satisfaction at regular intervals; Handled a range of financial transactions on a daily basis; Maintained high standards of hygiene and food preparation, developed rapport with regular customers and worked efficiently and calmly under pressure.

Food & Beverage Assistant, and Front Office Assistant

• Feb 2012 - Jun 2013

I worked at The Westbury Hotel as part of my work placement in the second year of my B.A. degree. It was a six month placement of which I worked three months as a Food & Beverage assistant in The Gallery Lounge, and the other three months as a Front Office Assistant primarily operating the hotel’s switchboard. Upon completing my placement, I was lucky to have been offered continued work at the hotel in the position of Front Office Assistant. The experience I gained at The Westbury continues to benefit my career, as I was trained in administrative and catering aspects of the hospitality industry at a five-star standard. My interpersonal, organisational and communications skills were enhanced in both positions and are reflective in the duties and responsibilities I was entrusted with: Operated the hotel switchboard and provided prompt, courteous and knowledgeable assistance; Managed information and profiles of prospective guests in computer system; Handled guest queries & complaints in a professional and courteous manner; Handled a range of financial transactions including processing gift vouchers; Undertook a range of administrative duties including selecting, sorting and distributing mail, sending it to the appropriate departments; Assisted in the in-house training of new employees.

Hostess & Promotions Staff

• Jul 2011 - Jan 2012

Responsibilities and duties included; Appealing to the public to see the live music & dance show whilst enjoying their dinner; Making customer reservations, arranging the evening's seating plan, preparing the dinner tables in a neat attractive way; Assisting customers with queries about the show, greeting the customers upon arrival, ensuring customer satisfaction throughout the evening; Assisting the waiting team once all customers had been shown to their seats, bringing orders to the guests, and clearing plates.

Administrative Assistant

• Jan 2008 - Jun 2008

Responsibilities and Duties involved the majority of office duties: Organising files & tidying the office area; Writing up the end-of day book; Counting money for the end-of day lodgement and rotating the stock. Responsibilities and Duties involved the majority of office duties: Organising files & tidying the office area; Writing up the end-of day book; Counting money for the end-of day lodgement and rotating the stock.