Experience

Lendosphere

• France
• Financial Services
• 1 - 100 Employee

• Chargée de service clients

  • May 2023 - Present

  Service clients - Réponse aux emails et appels entrants - Validation des comptes de paiement (dont vérification des KYC) - Actualisation de la base de données investisseurs - Relances et suivi pro-actif des investisseurs - Reporting et suivi des indicateurs clés Back office - Gestion et suivi des flux de paiement en lien avec le service de paiement - Reporting et suivi des entreprises financées Relation investisseurs - Acquisition et fidélisation des nouveaux investisseurs - Suivi administratif des souscriptions Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• TAM - French/English

  • Jul 2016 - Aug 2022

  - ILAC (Inventory lost) investigation process for shipment reconciliation Connection with the fulfillment center all across Europe - KYC and AML certified (provide assistance to sellers for KYC investigations) - Sponsored products specialist : provide assistance to sellers with campaigns creation and issues - Catalog specialist : provide assistance to sellers with product pages issues - ILAC (Inventory lost) investigation process for shipment reconciliation Connection with the fulfillment center all across Europe - KYC and AML certified (provide assistance to sellers for KYC investigations) - Sponsored products specialist : provide assistance to sellers with campaigns creation and issues - Catalog specialist : provide assistance to sellers with product pages issues



Voxpro

• Ireland
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Airbnb Specialist French/English

  • Jul 2015 - Jul 2016

  As a Trip agent, I am answering calls in relation to emergency cases from both guests and hosts (Resolution, Conciliation, Mediation, Decision). Provide friendly and efficient service to the European Airbnb community. Identify and escalate issues appropriately. Compose thoughtful and accurate messages or customize prepared responses to customer emails. Research information and troubleshoot problems. First point of contact to handle customer queries. As a Trip agent, I am answering calls in relation to emergency cases from both guests and hosts (Resolution, Conciliation, Mediation, Decision). Provide friendly and efficient service to the European Airbnb community. Identify and escalate issues appropriately. Compose thoughtful and accurate messages or customize prepared responses to customer emails. Research information and troubleshoot problems. First point of contact to handle customer queries.



Pens.com

• United States
• Advertising Services
• 700 & Above Employee

• French Customer service agent

  • Apr 2014 - Apr 2015

  I was calling customers from existing mail orders received. Key responsibilities: • Offer customers (B2B) the best possible products that are suited to their needs by upselling and cross selling the relevant range of products. • Entering orders on database and Up-Selling live to customer. • Verifying the order and customer details on line. I was calling customers from existing mail orders received. Key responsibilities: • Offer customers (B2B) the best possible products that are suited to their needs by upselling and cross selling the relevant range of products. • Entering orders on database and Up-Selling live to customer. • Verifying the order and customer details on line.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Agent

  • Oct 2013 - Dec 2013

  I was acting as the primary interface between Amazon and Customers. Key responsibilities: • Responding to general queries from customer purchases either by telephone or electronically. • Handling and resolving customer complaints. • Recording details of customer cases in Amazon internal systems. • Managing the administration of customer cases. • Communicating and co-ordinating with other teams such as Merchant Investigations, or Payments teams as required to achieve best results and respond/resolve customer queries/complaints. Show less