Experience

Crowdyvest

• Nigeria
• Financial Services
• 1 - 100 Employee

• • Mar 2021 - Present

  - Coordinate customer service team.- Provide direct customer support.- Review and resolve escalations.- Evaluate team members- Support process improvement- Co-planned, coordinated, and developed a loan solution.- Enhanced corporate image of the company through continually representing Crowdyvest as a professional and committed organization, maintaining key alliances with a diverse client base.

• • Aug 2020 - Mar 2021

  - Call Correspondence: Responsible for inbound and outbound calls - Responsible for meeting assigned calls and sales targets and managing customer complaints to ensure swift resolution.- Responded to in-app chat messages and emails.- Responsible for keeping records of customer interactions, processing customer accounts, and monitoring customers' health.



BidBuddyapp

• Nigeria
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • May 2020 - Aug 2020

  - Engaged customers via email or phone calls seeking various assistance. - I worked with the social media management team in responding to comments on social media platforms. - Engaged in a bit of light marketing by engaging with brands and telling them about BidBuddy to get them to use the platform. - Engaged customers via email or phone calls seeking various assistance. - I worked with the social media management team in responding to comments on social media platforms. - Engaged in a bit of light marketing by engaging with brands and telling them about BidBuddy to get them to use the platform.



Hermosa Grey

• Retail Sales Executive

  • Feb 2018 - Apr 2020

  - Increased territory client base by 30% by being actively involved in marketing and sales promotions. - Introduced online and social media selling techniques, increasing the company’s profits by 30%. - Established a standardized sales reporting system that decreased discrepancies by 30%. - Served 100+ customers in one shift during a sales campaign and cultivated 60% of them into actual buyers. - Increased territory client base by 30% by being actively involved in marketing and sales promotions. - Introduced online and social media selling techniques, increasing the company’s profits by 30%. - Established a standardized sales reporting system that decreased discrepancies by 30%. - Served 100+ customers in one shift during a sales campaign and cultivated 60% of them into actual buyers.



Hill Phoenix Limited

• United Kingdom
• Hospitals and Health Care

• Client Account Manager

  • Jan 2017 - Nov 2017

  - Liaised with clients and gave them day-to-day progress regarding their projects we worked on via telephone, email, or one-on-one. - Prepared and delivered purchase orders. - Organized supplies to be delivered to clients and made sure the items on the waybill were complete. - Kept the managing director apprised of the development of each client sourcing I underwent. - Liaised with clients and gave them day-to-day progress regarding their projects we worked on via telephone, email, or one-on-one. - Prepared and delivered purchase orders. - Organized supplies to be delivered to clients and made sure the items on the waybill were complete. - Kept the managing director apprised of the development of each client sourcing I underwent.



Pipeline and Product Marketing Company

• Nigeria
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Human Resource Intern

  • Jun 2016 - Nov 2016

  - Controlled the employees' attendance register, going around and making sure every member of staff who signed in, was really present. - kept records of all outgoing payments to all vendors and the allowances to staff that was sent on official duties. - Made sure that all visitors from various oil & gas companies present for quarterly meetings were well taken care of and attended to. - Writing memos and making sure all department heads receive them. - Assisted in the performance appraisal exercise for the permanent staff. - Performed general cleric duties including photocopying, printing, and mail. Show less



king's airline

• Personal Assistant Intern

  • Oct 2010 - Aug 2012

  - Scheduled/coordinated meetings, appointments, and travel arrangements for managers and supervisors. - Attended meetings (in several cases) on behalf of the Chief engineer. - Answered, transferred, and screened inbound phone calls. - Performed general cleric duties including photocopying, faxing, and mailing. - Prepared agendas for meetings and prepared schedules. - Scheduled/coordinated meetings, appointments, and travel arrangements for managers and supervisors. - Attended meetings (in several cases) on behalf of the Chief engineer. - Answered, transferred, and screened inbound phone calls. - Performed general cleric duties including photocopying, faxing, and mailing. - Prepared agendas for meetings and prepared schedules.