Experience

Liquid Ideas

• Australia
• Public Relations and Communications Services
• 1 - 100 Employee

• Account Manager

  • Mar 2023 - Present

• Senior Account Executive

  • Mar 2022 - Mar 2023

• Account Executive

  • Sep 2021 - Apr 2022

• Assistant Account Executive

  • Oct 2020 - Sep 2021

• Intern

  • Aug 2020 - Oct 2020

  - Researching influencers, stakeholders, journalists and media opportunities, and providing recommendations for engagement - Mapping the media and social media landscape and identifying campaign specific targets - Assisting senior staff with event production and management - Preparing weekly and monthly client update reports and compiling campaign analysis - General office administration and supporting senior staff on clients, management and new business opportunities



Big Red Group

• Australia
• Software Development
• 1 - 100 Employee

• Customer Experience Consultant

  • May 2019 - Oct 2020

  The RedBalloon Customer Service Contact Centre supports all of our businesses and customers. This includes; handling inbound phone calls and providing accurate and in-depth assistance, replying to emails and using instant chat to interact with customers, identifying sales opportunities with customers, using product knowledge and sales skills to recommend the best experiences, giving advice and booking, re-booking or updating experiences and confirming new details to suppliers and customers. The RedBalloon Customer Service Contact Centre supports all of our businesses and customers. This includes; handling inbound phone calls and providing accurate and in-depth assistance, replying to emails and using instant chat to interact with customers, identifying sales opportunities with customers, using product knowledge and sales skills to recommend the best experiences, giving advice and booking, re-booking or updating experiences and confirming new details to suppliers and customers.



HOYTS Group

• Australia
• Entertainment Providers
• 400 - 500 Employee

• Duty Manager

  • Jul 2017 - Jun 2018

  Promoted from a customer service role to a management role after a previous 4 years with the company. Managed staff of various ages across all roles on a part-time basis. Responsible for all cash handling and daily business reports. Meeting and setting KPI's individually and for my team. Creating and scheduling social media content for marketing purposes and responding to queries via the customer service portal, Zendesk. Leading private events and supervising premieres.

• Customer Service Staff

  • Apr 2013 - Jul 2017

  Serving customers at the Candy Bar/LUX Bar, meeting KPI's for sales, food handling and preparation, general cleaning, stock replenishment, serving cocktails and alcoholic beverages in LUX (luxury cinema experience), hosting children's birthday parties and assisting during functions (premieres, private events). Became a senior trainer to new employees via the HOST program



Bake Club

• Food Assistant

  • Apr 2016 - Jan 2018

  Assisted primary school aged children with cooking skills during some school holidays between 2016 & 2018 Assisted primary school aged children with cooking skills during some school holidays between 2016 & 2018



HMMG Pty Ltd

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Internship

  • Aug 2016 - Dec 2016

  Commenced after High School graduation to assist in University course selection Commenced after High School graduation to assist in University course selection