Experience

Martin Randall Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Operations Executive

  • Oct 2021 - Present



St Mary’s University, Twickenham

• United Kingdom
• Higher Education
• 700 & Above Employee

• Wellbeing Administrator

  • Nov 2020 - Oct 2021



Martin Randall Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Operations Executive

  • Mar 2020 - Nov 2020

  Organised luxury cultural tours, events and international music festivals to Spain, the Netherlands, Latin America, Scandinavia, the Nordics and the U.K, with a strong emphasis on classical music, art, architecture and gastronomy requiring fantastic time-management skills.• Solely responsible for managing the logistics and delivery of circa 25 tours per year, ensuring all component aspects of tours and large scale music festivals are in place, prioritising and juggling multiple concurrent tasks.• Displayed strong administration skills by processing customer data using CRMs, record keeping (paper and electronic), scheduling meetings using an electronic diary system and greeting external partners.• Proactively gained excellent stakeholder management skills through marketing the company at supplier and trade events to ensure the strengthening of collaborative professional partnerships.• Produced high-quality documents for clients and staff members using Adobe InDesign and maintained accuracy and effective attention to detail.• Answered telephone and email queries and ensured accurate and timely responses to complex enquiries in English and Spanish. Gave advice on different tours, checked availability, took bookings and handled complaints and refunds.• Responsible for signing off of payments made by junior members of staff up to £10,000 per transaction and mentoring and training new members of staff in operations.• Finance Administration including raising PO's, checking and reconciling expenses and uploading to in house finance system, processing invoices, monthly Tour Variance Analysis, budgeting and drafting costings using Excel.• Adhered to budget and in one instance reduced the profit loss to company by £6000, cutting the initial quote in half and thereafter responsible for signing off hotel contracts and agreeing to terms and conditions.

• Operator

  • Mar 2019 - Feb 2020

• Operations Assistant

  • Sep 2018 - Feb 2019



Mathews Shoes

• Sales Assistant

  • Apr 2012 - Sep 2018

  Providing excellent and detailed customer service as well as working as a team throughout busy periods such as back to school. Learnt to communicate with a variety of customers about children’s footwear and how to encourage and promote the importance of correctly fitted shoes.● Cashiered at the end of the day, used EPOS systems, dealt with complaints, queries, or refunds.● Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.● Provided friendly, prompt and polite support to customers via telephone and face to face with regards to product information, availability and pricing.



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• English Language Assistant

  • Oct 2017 - May 2018

  • Prepared and implemented lesson plans covering required course topics.• Administered assessments and standardized tests to evaluate student progress.• Kept classroom organized, clean, and safe for all students and visitors.• Led interesting and diverse group activities to engage students in course material.• Utilised multimedia strategies and technology to convey information in fresh and interesting ways.• Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.• Distributed learning materials such as worksheets, textbooks and supplemental activities.• Tutored struggling students individually and in small groups to reinforce learning concepts.



University of Southampton

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Ambassador

  • Jun 2014 - Jun 2017

  • Led campus tours for prospective students every 30 minutes.• Assisted guests with any special requests during their visits.• Communicated effectively with students from diverse backgrounds.• Advise undergraduates in regard to educational and professional goals.• Offer insightful guidance for prospective students visiting the school.• Built personal relationships with guests to promote positive experiences.• Guided groups of up to 10 people on tours of the Humanities Campus.



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• English Language Assistant

  • Oct 2015 - May 2016

  • Acted as a support to the English language teacher, taking small groups of students to extend their abilities in English.• Also led speaking exams.• Taught spoken English to individuals and small groups of students, engaging with various age groups.• Planned learning activities and school trips with teachers alongside the organising and maintaining of books, learning materials and resources.• Challenged and engaged students through in-depth lectures, debates and discussions and literary subjects.



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Selling Assistant

  • May 2014 - Mar 2015

  I worked part-time on the Nursery Department within John Lewis, offering support and advice to new parents or parents to be.• Sales Experience: achieved and maintained departmental sales targets• Helped to manage and unveil new department makeover• Cashed up, ordered and restocked shop floor• Delivered high levels of customer service while dealing with and serving a constant influx of customers• Referred customers to various services by evaluating needs and providing recommendations.• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.• Analysed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.• Completed orders through EPOS system and organised product deliveries to meet customer timetables.• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Temporary Sales Assistant

  • Oct 2013 - Dec 2013



Clarks

• Sales Assistant

  • Jun 2011 - Apr 2012