Experience

Blue Sea Holidays

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• • Mar 2017 - Present

  Deal with a high volume of inbound phone calls and emails from customersWork with UK and Overseas suppliersTake payments and assist customers with their payment plansAssist customers in resort with any issuesMaking amendments to customer bookings Answering any customer queriesManage finance and supplier payment queriesManaging a team of 4Train new employeesIn charge of hiring for the department

• • Dec 2018 - Mar 2020

  To create unique engaging contentKeep all social media platforms up to dateAnswer customers through our social media platformsTo drive sales & brand awareness through online adverts



Hotelbeds

• Spain
• Leisure, Travel & Tourism
• 700 & Above Employee

• Content Executive

  • Aug 2016 - Mar 2017



Jet2.com and Jet2holidays

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Overseas Representative Majorca

  • Apr 2016 - Aug 2016

  To provide in resort customer service. Resolve any problems or queries a customer may have, to take control of any emergency situation such as accidents or illnesses. Have impeccable time keeping skills in order to attend all hotel visits and to prioritise incidents. To have a strong understanding of how to use the system and keep all reports updated online. To ensure all customers enjoy their holiday. To provide in resort customer service. Resolve any problems or queries a customer may have, to take control of any emergency situation such as accidents or illnesses. Have impeccable time keeping skills in order to attend all hotel visits and to prioritise incidents. To have a strong understanding of how to use the system and keep all reports updated online. To ensure all customers enjoy their holiday.



Blue Sea Holidays

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Administrator

  • Sep 2012 - Sep 2015



World Services Mallorca

• Mallorca

• Sales Assistant

  • May 2011 - Sep 2011



Globo Balear Entertainment Group

• Spain
• Entertainment Providers
• 1 - 100 Employee

• Waitress

  • May 2010 - Nov 2010