Experience

Ngāi Tahu Tourism

• New Zealand
• Travel Arrangements
• 1 - 100 Employee

• Social Media Manager

  • May 2023 - Present

  Sharing our fantastic experiences across the breadth of Aotearoa, utilising our social media channels to connect, inspire and engage with our audience. Utilising my practical experience in content capture and editing to educate my fellow kaimahi and develop their skills.

• Social Media Manager - Ngai Tahu Jet Boats

  • May 2022 - Aug 2023

  Delivering exceptional Social Media Management for the Ngai Tahu Tourism Jet Boat Operations including Huka Falls Jet, Shotover Jet and Dart River Adventures.



Shotover Jet

• Queenstown, Otago, New Zealand

• Customer Experience & Social Media Co-Ordinator

  • Sep 2020 - May 2022

  Our purpose is ‘tuia - make the connection’ - with our customers, through our people, to our place and to Ngāi Tahu. To ensure customer service excellence and smooth daily operations of all customer and administration services. Management and creative control of our social media platforms and working alongside local tourism ambassadors - growing the brand and engaging with our customer base. Our purpose is ‘tuia - make the connection’ - with our customers, through our people, to our place and to Ngāi Tahu. To ensure customer service excellence and smooth daily operations of all customer and administration services. Management and creative control of our social media platforms and working alongside local tourism ambassadors - growing the brand and engaging with our customer base.



The Station Information Centre

• Otago & Southland, New Zealand

• Manager

  • May 2018 - Jun 2020

  - Financial reporting to shareholders, including P&L reporting and financial year budgets. - Strategic planning for tourism sector - Recruiting, training and mentoring new staff members on a range of products available to sell at The Station. - Creating multimedia presentations to market partner products - In control of The Station social media platforms (Google listings, Facebook and Instagram) - Developed positive relations with share holders and tour operators as a result of my strong interpersonal skills - Creating individual sales reports alongside weekly, monthly and yearly reports to analyse sales trends. - Setting and monitoring sales incentives, internal and external. Show less



Magic Memories

• Otago & Southland, New Zealand

• Commerical Operations and Analysis

  • Nov 2017 - May 2018

  One of the leading tourism photo experience companies in the world, with over 200 sites around the globe. - Reporting for CEO and board members on sites KPI's - Standardising Magic Memories products across all sites - Introducing new methods to improve POS efficiency - Support and management of all employee systems for sales, employee scheduling and reporting. - Providing day to day support for all sites globally in regards to their POS system Vend. - Maintaining and updating all Vend POS systems for each site - Monitoring site KPI's and assisting with reporting Show less



The Station Information Centre

• Queenstown

• Fronline Customer Service - Information and Sales

  • Feb 2015 - Nov 2017

  • Creating itineraries for customers • Booking accommodation and organising famils for members of staff • Use of IBIS systems and updating the database • Cash handling with foreign exchange • Training new staff members on the range of products available to sell at The Station • Creating multimedia presentations for the TVs in both establishments to market the partner products • In control of The Station social platforms (Google listings, Facebook and Instagram) • Designer and creator of the new website – www.thestation.co.nz • Strong relations with shareholders and tour operators • Strong Excel skills, creating individual sales reports alongside weekly, monthly and yearly reports. Show less



ATMC

• Melbourne Area, Australia

• Reception and Student Contact Officer

  • Jan 2014 - Jun 2014

  As Reception and Student Contact Officer at the CBD campus for ATMC, I was mainly responsible for all front of house duties; answering all incoming calls, welcoming students and clients into the building, ensuring all water/food was available. During my time at ATMC I was involved in the organisation and running of the Orientation days with our University partner Charles Darwin University and also University of Ballarat, ensuring all students were given the appropriate welcome pack with their timetable and all catering requirements were met. With ATMC providing a range of courses from English as a second language to IT and Management at Masters level, I was responsible for organising the classroom schedule and equipment for the teaching staff. Show less



Avant Personnel

• Administration Assistant

  • Sep 2013 - Nov 2013

  My main role was receiving and screening potential candidate CVs for upcoming positions, inviting them to come and register and skills test with Avant. Alongside this I updated and improved the new recruitment software, creating a manual to use alongside the new system. My main role was receiving and screening potential candidate CVs for upcoming positions, inviting them to come and register and skills test with Avant. Alongside this I updated and improved the new recruitment software, creating a manual to use alongside the new system.



Central College London

• Administrative Registrar

  • Jun 2011 - Aug 2012

  As Administrative Registrar for Central College London I would deal with the management of the college profile of up to 600 student files alongside integrated student management system. I independently developed and implemented systems for Administration and Sales teams, creating a training manual for various systems and databases within the company to help both teams. Visa Documentation for student applications, including United Kingdom Border Agency online SMS application system to issue CAS. I was the main liaison with awarding bodies and public university partners. Working in reception I was also dealing with student issues and referring to the appropriate member of the management team. Show less



Leeds Beckett University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Gymnastics Athletics Union Secretary

  • Sep 2010 - May 2011

  Leading initiatives and ideas to get new recruits Organising the fresher’s fair event Dealing with membership fees Arranging fundraisers for coaching fees and transportation/accommodation fees for competition Leading initiatives and ideas to get new recruits Organising the fresher’s fair event Dealing with membership fees Arranging fundraisers for coaching fees and transportation/accommodation fees for competition



Camp Olympia

• Washington D.C. Metro Area

• Group Counselor/Activity Leader

  • Jun 2009 - Sep 2009

  Organisation and scheduling of different activities Coaching 5 sessions a day alongside a fellow counselor Working with children ranging 2-15 years old in groups of 25-50 Administration of new campers and campers records. Morning and Evening reception for general inquiries and bookings. Organisation and scheduling of different activities Coaching 5 sessions a day alongside a fellow counselor Working with children ranging 2-15 years old in groups of 25-50 Administration of new campers and campers records. Morning and Evening reception for general inquiries and bookings.