Experience

Transport Exchange Group

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service and Disputes Manager

  • Feb 2022 - Present



WeAnswer

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Team Lead

  • Oct 2005 - Feb 2022

  Team Leader for dedicated clientTrainingCoachingCustomer ServiceComplaintsTechnical SupportQATeam Assessments Team Leader for dedicated clientTrainingCoachingCustomer ServiceComplaintsTechnical SupportQATeam Assessments



Mistral Environmental Services

• PA to Managing Director

  • Feb 2001 - May 2002

  PA to MDOffice ManagerWorking with MD to set up Company and run office.Duties included:QuotationsCompany auditsRecruitmentCustomer ServiceMarketingSocial Events PA to MDOffice ManagerWorking with MD to set up Company and run office.Duties included:QuotationsCompany auditsRecruitmentCustomer ServiceMarketingSocial Events



Dyson

• Singapore
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Mar 1996 - Feb 2001

  Handling incoming callsSupport and guidance with CustomersTrainingAssisting returns departmentColleague committee Handling incoming callsSupport and guidance with CustomersTrainingAssisting returns departmentColleague committee



Andrew Brownsword

• Personal Assistant

  • Sep 1995 - May 1996

  PA to MDGeneral administrationIncoming postCharitable donations PA to MDGeneral administrationIncoming postCharitable donations