Experience

iPad POS Middle East

• United Arab Emirates
• Information Technology & Services
• 1 - 100 Employee

• Head of Sales & Operations

  • Aug 2022 - Present

  Dubai, United Arab Emirates

• Sales Manager

  • Aug 2020 - Aug 2022

  Dubai, United Arab Emirates • Revel systems specialist - https://revelsystems.com/ • Vend systems specialist - https://www.vendhq.com/ • Improving sales and overall business growth. • Assisting business' across the GCC region with their point of sale needs. • Growing a customer database. • Managing and growing current client needs. • Conduct research and analyse current industry trends, then building on implementation. • Providing product demonstrations to prospective clients.



The Lime Tree Cafe & Kitchen

• United Arab Emirates
• Food & Beverages
• 1 - 100 Employee

• Business Sales Development & NPD Manager

  • Jun 2019 - Dec 2019

  Dubai, United Arab Emirates • Driving sales through new wholesale clients – contacting, meeting & developing products for all sized business’ • Liaise with the wholesale clients & kitchen team to create the required products. • Mange all wholesale accounts, from smaller sized to our biggest clients – Emirates Airlines, Atlantis & Spinneys. • Managing special projects through the whole process of start to finish. • Train all staff on latest projects • Create SOPs • Proof reading all in house… Show more • Driving sales through new wholesale clients – contacting, meeting & developing products for all sized business’ • Liaise with the wholesale clients & kitchen team to create the required products. • Mange all wholesale accounts, from smaller sized to our biggest clients – Emirates Airlines, Atlantis & Spinneys. • Managing special projects through the whole process of start to finish. • Train all staff on latest projects • Create SOPs • Proof reading all in house recipes • Sourcing specialty ingredients. • Creating partnerships with large supermarkets across the region • Providing all external customers with detailed wholesale catalogs; prices, packing information & lead times. Show less



Carluccio's

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Delicatessen & Retail Manager

  • Aug 2016 - May 2019

  Dubai, United Arab Emirates • Manage and maintain all delicatessen's & retail sections across the UAE & Qatar. • Ensuring all service standards relating to the deli & retail areas are met to brand standards. • Ensuring that all delis & retail areas are designed & set up according to the brands visual merchandising principles. • Managing all aspects of the deli & retail operations, including product standards, range, new product development, stock management and equipment maintenance. • Overseeing supply… Show more • Manage and maintain all delicatessen's & retail sections across the UAE & Qatar. • Ensuring all service standards relating to the deli & retail areas are met to brand standards. • Ensuring that all delis & retail areas are designed & set up according to the brands visual merchandising principles. • Managing all aspects of the deli & retail operations, including product standards, range, new product development, stock management and equipment maintenance. • Overseeing supply chain functions in all territories, including order range & quantities, costs, lead times, municipality approvals, shipping / freight procedures, correct product labelling and management of expiry dates. • Liaising with our UK partners regarding new products & seasonal ranges in addition to managing the monthly retail promotions. • Playing a hands on role in all deli & retail operations across all territories, providing support and training for the existing teams. • Manage feedback for all deli & retail mystery diner reports. Devising action plans where necessary to eliminate problem areas. • Overseeing training of all new deli employees. Working with the brand training manager to ensure all standards are met. • Coordinating and deliver pre opening training for all new restaurant openings in association with the brand team. Remaining with the new team until the operation is running smoothly. • Overseeing the stock control using various IT systems. While liaising with finance, cost control and IT departments. • Assisting the brand team achieve a positive P&L result in all areas of revenue generation and cost control in order to achieve the required business KPI's. • Conducting regular financial analysis of all the retail range in relation to sales mix, margins and pricing to ensure the brand remains competitive and the deli & retail KPI's are met. • Managing & coordinating events. Show less



Le Pain Quotidien

• Belgium
• Restaurants
• 700 & Above Employee

• Store Manager

  • Sep 2015 - Aug 2016

  Dubai • Responsible for all management, growth and development of staff members. • Managing and forecasting the weekly / yearly budget. • Responsible for all food & management of kitchen. • High sales drive on all retail products – since arriving at the store sales have doubled v LY • The management of stock control & ensure all retail products are of the best quality. • Training of all staff to brand standard & ensure they meet the highest customer service standards… Show more • Responsible for all management, growth and development of staff members. • Managing and forecasting the weekly / yearly budget. • Responsible for all food & management of kitchen. • High sales drive on all retail products – since arriving at the store sales have doubled v LY • The management of stock control & ensure all retail products are of the best quality. • Training of all staff to brand standard & ensure they meet the highest customer service standards • Responsible for the operating margin, managing store profit & ensuring cost control measures are in place. • Complying with Municipality rules & regulations and ensuring the restaurant is up to standard - maintaining standards of Alshaya internal hygiene NSF audits. • Manage all mystery diner reports & ensure action plans are followed through • Driving events into the business through as many channels as possible. • Maintaining great relationships within the community • Hosting children’s Cookie Baking parties Show less



Media One Hotel

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Assistant Restaurant Manager

  • Mar 2014 - Sep 2015

  Assistant Restaurant Manager • Responsibly for all staff management within five sectors of the Hotel – The Med Restaurant, mini bar, room service, business center & garden on 8 a newly opened bar / restaurant • Successfully opening a new bar & restaurant within 8 weeks – also short listed for the best new bar 2015 in Time Out awards • Over seeing of cash handling including use of Micros system. • Maintaining and growing a client base for the Restaurant • Organization of 2… Show more Assistant Restaurant Manager • Responsibly for all staff management within five sectors of the Hotel – The Med Restaurant, mini bar, room service, business center & garden on 8 a newly opened bar / restaurant • Successfully opening a new bar & restaurant within 8 weeks – also short listed for the best new bar 2015 in Time Out awards • Over seeing of cash handling including use of Micros system. • Maintaining and growing a client base for the Restaurant • Organization of 2 growing Friday Brunches with an average of 450 - 500 guests per week. • Training of all staff & ensure they meet the highest customer service standards • Supports the Outlet manager throughout the operation • Actively participates in daily F&B meetings • Discuss and develop menu’s with chef • Keep track of the Budget and forecast for the up and coming months Show less



Sophie's Buttercup Bakery

• Proprietor

  • Jun 2009 - Mar 2014

  Liverpool, United Kingdom • Established my own business supplying high quality cakes and confectionery to local businesses and private customers • Research and trial new recipes and orders whilst continuing to network and liaise with an established client base • Engaged in the full cycle of business start-up including business and marketing plans and relevant financial administration



Delifonseca

• Food and Beverage Services
• 1 - 100 Employee

• Assistant Delicatessen Manager

  • Apr 2013 - Feb 2014

  Assistant Deli Manager • Responsible for all staff management: delegation of duties and shift management. • Leading the Deli team and acting as a role model, demonstrating the highest level of customer service. • Ensuring systems and procedures are completed accurately and on time including attendance and cashing up procedures. • Ensuring all stock procedures are followed including accurate completion of monthly stock takes, full replenishment of stock, control of wastage… Show more Assistant Deli Manager • Responsible for all staff management: delegation of duties and shift management. • Leading the Deli team and acting as a role model, demonstrating the highest level of customer service. • Ensuring systems and procedures are completed accurately and on time including attendance and cashing up procedures. • Ensuring all stock procedures are followed including accurate completion of monthly stock takes, full replenishment of stock, control of wastage, stock rotation and daily transfers. • Working in accordance with the Food Safety act, health and safety regulations and The Licensing Act. • Maintain relationships with nominated suppliers by being courteous and treating them as partners, while at the same time ensuring that deliveries are intact, of the correct quantities and are made at the correct temperature. • Ensuring presentation standards are maintained. Show less



Bean Coffee

• Catering Manager

  • Dec 2010 - Apr 2013

  Liverpool, United Kingdom • Management of all outside catering – preparation, cooking and delivery of approximately 800 items per day - includes specialised buffets, birthday parties, funerals and business lunches. Clients range from large corporates to smaller local businesses across the North West. • Responsible for all staff management responsibilities including rotas, holidays and recruitment for the kitchen and delivery teams across two sites. • Independently write interesting and nutritious food menus for… Show more • Management of all outside catering – preparation, cooking and delivery of approximately 800 items per day - includes specialised buffets, birthday parties, funerals and business lunches. Clients range from large corporates to smaller local businesses across the North West. • Responsible for all staff management responsibilities including rotas, holidays and recruitment for the kitchen and delivery teams across two sites. • Independently write interesting and nutritious food menus for the company. Keep up to date on product and customer trends by visiting food fairs, trade shows and networking events. • Ensure the same high standards are met through 7 outlets throughout the North West by visiting and keeping in daily contact with other managers and evaluating company practices. • Keep a high morale within my team whilst meeting strict deadlines. Constantly strive to motivate team members to achieve a high performance through working efficiently and effectively. Show less