Experience

Integral Support Services

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• NDIS Support Coordinator & Managing Director at Integral Support Services

  • Feb 2020 - Present

  Manage the day to day operations of the organisation and overlook the support coordination to maximise the possibilities of the clients NDIS plan and support. Manage the day to day operations of the organisation and overlook the support coordination to maximise the possibilities of the clients NDIS plan and support.



PHM Health

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Disability Support Worker

  • Jan 2020 - Jun 2020

  Main duties included providing support with medical appointments, daily living, transport and budgeting, assisting with the delivery of activities to enhance the physical, social, emotional and intellectual development of participants in care. Duties also included interviewing participants and assess and review the extent of difficulties, prompt participants to be washed, dressed, fed and ready for educational and recreational activities. Provided companionship and support during daily activities, work with a team of support workers, support coordinators, health professionals, family, friends and carers to implement a program of support.



Neami National

• Australia
• Mental Health Care
• 500 - 600 Employee

• Support Facilitator / Support Coordinator

  • May 2015 - Nov 2019

  Main responsibilities included working with participants to achieve their goals in-line with their NDIS plan, while providing ongoing support services. Used a coaching approach to assist participants in capacity building. Maintained accurate and up to date case notes on participants progress while ensuring work health and safety guidelines were met. Engaged with participants, their supporters and third party organisations and coordinated with service providers on behalf of participants and linked participants to service providers. Met with and engaged participants to develop and refine their goals. Engaged with participants informal supports (family, carers, etc.) and worked with participants to help build their own capacity and independence. Built knowledge of local services and organisations which participants could utilise. Engaged with NDIA staff and LAC’s. Provided crisis support to participants and assistance in managing risk in-line with organisational policies and procedures. Was also actively utilising different strategies to support engagement with consumers disconnected from the service system. Also assessed individual consumer needs and collaboratively developed a PIR Action Plan that was implemented, monitored and reviewed regularly. Engaged with and worked collaboratively with the existing care coordination activities that were in place. Facilitated the engagement of services for PIR consumers, including primary health care services.



ARGYLE COMMUNITY HOUSING LTD

• Civil Engineering
• 1 - 100 Employee

• Client Service Officer

  • Jan 2014 - May 2015

  Successfully maintained a strong relationship with key external stakeholders for effective, efficient and compliant delivery of Argyle’s contracts and services. Undertook assessment of individuals and families presenting as homeless or in housing stress to determine eligibility for assistance. Facilitated and promoted Housing and Argyle Products to clients and support services and agencies where relevant. Assessed and registered applications for housing using prescribed IT systems when required. Appropriate and accurate management of client accounts and records. Conducted client visits, condition inspections and performed regular income reviews. Supported tenancy and community participation initiatives. Provided outreach services to clients from various locations to enhance service delivery. Worked collaboratively within the team, office and field environments and contributed to team outcomes. Services are compliant with applicable legislation. Preparated documentations, reports and evidence for NSW Civil & Administrative Tribunal hearings (NCAT). Presentation of hearing at NCAT. Maximizing rental income stream for the organisation.



Women’s Housing Company

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Housing Worker

  • Aug 2013 - Dec 2013

  Provision of direct services to applicants and tenants. Maintained strong relationships with external and internal customers. Managed housing assets and maintained their value and condition. Ensured the maintenance of adequate and appropriate records. Administrative systems for housing management. Monitored and reported on work undertaken to ensure high quality and appropriate response times. Assisted in service planning and policy development in tenancy matters. Liaised with support agencies, government and non-government agencies on tenancy matters.



Hume Community Housing

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Homelessness Prevention & Support Officer Transitional Housing

  • Jun 2013 - Aug 2013

  Duties included providing tenancy management services to customers in line with Hume policy and procedures including the administration of sign ups, managing appropriate exits from the program including evictions. Supported the financial sustainability of the program by taking receipt of relevant occupancy fees and ensured value for money in relation to all purchases made for or on behalf of the tenant. Recorded all case notes and tenant information in SDM and maintained strict adherence to tenancy management and workplace policies and procedures including workplace health and safety when at work and off-site. Coordinated the termination of tenancies and evictions and managing CTTT applications as required. Worked closely with relevant support agencies, continued to assess individual tenant needs provided advice and referrals to other agencies, support services and housing providers with the aim of securing a long-term tenancy/accommodation. Provided customer focused and customer driven services to TAP tenants and provided information and advice on support services and infrastructure available in locale. Maintained quality homes by reporting damage and repairs to Housing NSW and coordinated the make good of properties when tenants vacated the property. Supported the transitional housing team to meet its legal and ethical obligations by maintaining an awareness of child protection issues.



St George Community and Housing

• Tenancy Manager

  • Feb 2013 - Jun 2013

  During this period of 4 months, I was responsible for managing a portfolio of over 400 properties. This portfolio included supported tenants who suffer from mental illness, drug & alcohol and very challenging behaviours. Part of my portfolio also included managing tenants in the transitional housing program. I was actively involved in conducting the initial interview and assessment to determine whether they need support and liaised with support agencies to develop case plans for them before completing the program. Allocation of housing stock to tenants, including the preparation and signing of leases, costing and condition reports. Maintained appropriate and adequate systems for starting, managing and ending tenancies. Sustained efficient and effective rent arrears control systems. Prepared legal documentation and attended NCAT hearings. Maintained working relationships with external support partners. Ensured that tenancy problems and disputes were prevented where possible, and, if they did arise, identified and dealt with appropriately and promptly. Re-let vacant properties as soon as practicable, regarding maintenance and management needs. Carried out a regular program of property inspections, condition reports, end of tenancy inspections and took appropriate action to deal with identified repairs and maintenance.



Housing & MWS Land and Housing Corporation | Department of Finance & Services

• Administration Assistant Clerk General

  • Feb 2012 - Jan 2013

  During my time employed with Housing NSW & MWS Land & Housing Corporation, I gained experience working in various roles. The roles I undertook included Tenancy Management, Access & Demand & Assets Operations. Collated information prepared and distributed Agenda for monthly Asset Operations meetings. Recorded meeting minutes and distributed the minutes via email. Prepared and compiled information for monthly area Executive meeting. Responsible for basic and routine data entry and processed tasks of all applications for housing. Maintained integrity of several databases. Prepared Residential Tenancy sign up kits. Compiled information required for Client Service Visits. Performed basic and routine data entry into team databases.



New South Wales Government

• Australia
• Government Administration
• 1 - 100 Employee

• Client Services Officer - Department of Housing and Community Services

  • Apr 2011 - Feb 2012

  Provided detailed information, explanations and advice on housing options and assistance to clients complying with privacy legislation obtained information from, and shared information with, community groups and other agencies to support clients and contributed to building stronger communities. Clarified and/or verified client circumstances and made appropriate referrals for clients, including those with complex needs, to access services provided by support services and agencies. Provided outreach services to clients from various locations to enhance service delivery. Researched and prepared reports, briefing notes and correspondence for Line Manager. Ensured accuracy of information and document management systems and integrity of data and files. Maintained an up-to-date knowledge of relevant legislation, policy and procedure Assessment and Matching Received applications and undertook initial screening and assessment to determine client’s needs. Conducted assessments of eligibility for housing assistance. Match and allocated appropriate properties to eligible applicants. Assessed household income, determined rent and other charges and processed applications for rental subsidies. Relationship Management:Worked in partnership with clients and the community to enable clients access to sustainable housing Ensured clients were treated fairly and respectfully and were fully informed of all decisions affecting them. Managed client expectations and applied discretion in dealing with sensitive issues and environments. Worked collaboratively with internal specialists to meet client needs, seeking guidance or escalating issues where necessary. Communicated effectively and sensitively with people from diverse social and cultural backgrounds to develop and foster quality relationships. Supported tenancy and community participation initiatives. Worked collaboratively within team, office and field environments and contributed to team development and outcomes.



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Jun 2007 - Aug 2010

  Identified the financial needs of new and existing customers through the provision of deposit and investment advice. Communicated effectively with a wide range of people using different media-face-to- face, telephone and written. Undertook keyboard and data entry tasks efficiently using the banks computer systems. Actively promoted banking products to suit customer needs including housing loans, personal/investment loans, insurance, superannuation and referred customers to appropriate managers. Referring clients to appropriate specialists when required. Provided leads to financial advisers, business banking and loan managers. Conducted counter and telephone customer service and teller duties. Balanced days totals and provided maintenance of ATM and balance cash reports. Identified customer needs and referred them to appropriate banking services. Handled customer enquiries and complaints effectively. Handled high volume cash and reconciliation. Electronic record keeping and accurately updated client records. Marketed banks products and services. Performed word processing and data entry. Loaded and balanced automatic teller machines (ATM’s). Conducted operation of in-house computer systems (RBS). Provided In house training to new staff. Coached and guided team members and provided on-the-job training to improve operational knowledge and skills.



PATRAS

• Belgium
• Business Consulting and Services

• Owner / Cafe Store Manager

  • 2003 - 2005

  Conducted all operational duties including financial management of the store. Conducted all operational duties including financial management of the store.