Experience

Mill Green Museum & Mill
• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee
• Administrator

  • Sep 2022 - Present

The Electric Motorbike Company Ltd.
• United Kingdom
• Motor Vehicle Manufacturing
• Administrator

  • Jun 2022 - Sep 2022


Ascensos

• United Kingdom
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Call Center Agent

  • Jul 2021 - Mar 2022

  Daily I work through a variety of cases to resolve issues and tasks for customers calling the customer services line. I have learnt to use Zendesk, Axida and Agent; using these to build rapport and maintain good lines of communication, both written and verbal. Daily I work through a variety of cases to resolve issues and tasks for customers calling the customer services line. I have learnt to use Zendesk, Axida and Agent; using these to build rapport and maintain good lines of communication, both written and verbal.



LUSH | UK & Europe

• Sales Assistant

  • Sep 2018 - Jul 2021

  Through extensive product knowledge, interest in ethics and enthusiasm for Lush’s ethos; I consistently give excellent customer service. I help to ensure the store is presentable and ready for customers at all times. Whilst as a supervisor, I gave and received feedback and managed the store regularly, including cash handling, answering calls and making contacts for events. Re-envisioning displays by following visual merchandising plans and utilising my own creative vision was also part of my role. Show less

• Supervisor

  • Aug 2019 - Dec 2019



n/a

• Wellness and Fitness Services

• Freelance Blogger

  • May 2016 - Sep 2020

  In between temp roles I began a lifestyle blog. In the new year, I expanded it to two blogs to more accurately tailor to my audience. I write blog posts, set up the design (using wix website) and affiliate links and do the photography for my blog. I have learnt to use Google analytics and am learning to utilise SEO. www.thebriarfox.co.uk In between temp roles I began a lifestyle blog. In the new year, I expanded it to two blogs to more accurately tailor to my audience. I write blog posts, set up the design (using wix website) and affiliate links and do the photography for my blog. I have learnt to use Google analytics and am learning to utilise SEO. www.thebriarfox.co.uk



CeX Webuy.com

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jul 2017 - Sep 2018

  Serving customers, Maintaining the shop floor standards and checking stock levels. I served with my usual high levels of customer service and supported the team in their tasks. Serving customers, Maintaining the shop floor standards and checking stock levels. I served with my usual high levels of customer service and supported the team in their tasks.



Camelot

• United Kingdom
• Insurance
• 1 - 100 Employee

• Team Assistant (Temporary)

  • Mar 2016 - Mar 2016

  I helped the customer team with their enquiries, mostly I made and answered calls to retailers. I also performed data entry for the team using a range of excel functions. During the calls, I often had to deal with retailers who were experiencing software problems and either resolve their problems for them or ensure they reached the correct department. I helped the customer team with their enquiries, mostly I made and answered calls to retailers. I also performed data entry for the team using a range of excel functions. During the calls, I often had to deal with retailers who were experiencing software problems and either resolve their problems for them or ensure they reached the correct department.



LUSH Fresh Handmade Cosmetics

• South Africa
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Sales Assistant

  • Jul 2015 - Dec 2015

  I provided five star customer service using my knowledge of the companies range to advise and tailor a personal experience for each individual customer I worked with. Using previous experience gained at The Body Shop I expanded my product and sales knowledge, particularly with a focus on the ethical and natural elements of the beauty and cosmetics industry. I worked to maximise the displays in store, maintaining a fresh and exciting store layout and gained a basic understanding of the language visual merchandising. Working in a large sales team has taught me the value of taking the initiative but also to plan and coordinate complicated tasks with a range of teammates and supervisors. Show less



The Body Shop

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Consultant

  • Sep 2013 - Mar 2015

  I was given responsibility for the Make-up Section of the store, there I performed stock checks and ensured the correct products were on display according to visual merchandising plans. I expanded our stores range of make-up looks and make-over options, then ensured all members of staff were fully trained on these looks. Working at The Body Shop, I learnt to adapt quickly in a fast-paced environment and develop my skills while still serving customers. Working in a high-pressured and target driven environment, we frequently achieved our stores targets. As a team, we ensured the whole store met its targets and customers were satisfied, particularly during high pressure periods. Whilst dealing with distressed customers, I learnt to calm situations and communicate with irate and difficult people. Show less