Sophie Powell
Customer Service Manager at The Football Pools- Claim this Profile
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Bio
Nikki Elston
I have worked with Sophie for 8 months now, she is hard working, smart, thorough and dedicated, Sophie's ability to adapt in difficult situations is second to none, she has exceptional Management skills, and can motivate any team to perform to the highest level. Sophie would be a great asset to any business and with her skills, Leadership and people management would excel in any role.
Catherine Madeley
I have the great pleasure of having Sophie in my team. What an integral part she has played in the team success. A dedicated, organised, results focused leader. Respected by both her team and her peers. Calm under pressure, self motivated and passionatell about her role.
Nikki Elston
I have worked with Sophie for 8 months now, she is hard working, smart, thorough and dedicated, Sophie's ability to adapt in difficult situations is second to none, she has exceptional Management skills, and can motivate any team to perform to the highest level. Sophie would be a great asset to any business and with her skills, Leadership and people management would excel in any role.
Catherine Madeley
I have the great pleasure of having Sophie in my team. What an integral part she has played in the team success. A dedicated, organised, results focused leader. Respected by both her team and her peers. Calm under pressure, self motivated and passionatell about her role.
Nikki Elston
I have worked with Sophie for 8 months now, she is hard working, smart, thorough and dedicated, Sophie's ability to adapt in difficult situations is second to none, she has exceptional Management skills, and can motivate any team to perform to the highest level. Sophie would be a great asset to any business and with her skills, Leadership and people management would excel in any role.
Catherine Madeley
I have the great pleasure of having Sophie in my team. What an integral part she has played in the team success. A dedicated, organised, results focused leader. Respected by both her team and her peers. Calm under pressure, self motivated and passionatell about her role.
Nikki Elston
I have worked with Sophie for 8 months now, she is hard working, smart, thorough and dedicated, Sophie's ability to adapt in difficult situations is second to none, she has exceptional Management skills, and can motivate any team to perform to the highest level. Sophie would be a great asset to any business and with her skills, Leadership and people management would excel in any role.
Catherine Madeley
I have the great pleasure of having Sophie in my team. What an integral part she has played in the team success. A dedicated, organised, results focused leader. Respected by both her team and her peers. Calm under pressure, self motivated and passionatell about her role.
Experience
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The Pools
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United Kingdom
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Gambling Facilities and Casinos
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1 - 100 Employee
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Customer Service Manager
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Apr 2022 - Present
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Customer Service Deputy Manager
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Mar 2021 - Apr 2022
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SportPesa
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United Kingdom
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Spectator Sports
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100 - 200 Employee
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Customer Experience Manager
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Aug 2019 - Mar 2021
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VIP Account Manager
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May 2019 - Mar 2021
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CPM UK
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United Kingdom
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Outsourcing and Offshoring Consulting
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500 - 600 Employee
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Team Manager
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Jun 2018 - May 2019
Managing a customer service team for the internal campaign, Greenstar Energy. Managing a customer service team for the internal campaign, Greenstar Energy.
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bet365
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United Kingdom
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Gambling Facilities and Casinos
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700 & Above Employee
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Customer Account Team Leader
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Jun 2016 - May 2018
Similarly I started bet365 as an advisor and achieved a promotion after 9 months. I then lead a team of around 10 advisors, focussing on their development, productivity and escalation handling. Following this and the experienced I gained, I transitioned to the Twilight shift which enhanced my indepdance further.
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Customer Service Advisor
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Aug 2015 - Jun 2016
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The Contact Company
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United Kingdom
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Administrative Manager
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Oct 2014 - Jul 2015
I started working as a call centre advisor and was promoted after 3 months to the statistics and administration department for The Heath Lottery campaign. Responsibilities included: claims administrator, marketing, pay out of winnings and complaints handler. This lead to me be coming the head of the administration team. I started working as a call centre advisor and was promoted after 3 months to the statistics and administration department for The Heath Lottery campaign. Responsibilities included: claims administrator, marketing, pay out of winnings and complaints handler. This lead to me be coming the head of the administration team.
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Education
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2012 - 2013
Liverpool John Moores University
Real Estate Management
Community
