Experience

DISTRIBOISSONS

• France
• Wholesale
• 1 - 100 Employee

• Responsable promotions marketing

  • Jul 2022 - Present



Gilbert & Gaillard

• China
• Beverage Manufacturing
• 1 - 100 Employee

• Coordinatrice marketing

  • Oct 2021 - Jun 2022



COLISEE

• France
• Hospitals and Health Care
• 500 - 600 Employee

• Assistant Director Of Sales Marketing

  • Aug 2020 - Aug 2021

  - 120 Facilities in France (Nursing Homes, Clinics, Service flats) - Design and implement sales and marketing strategy for service flats facilities in France (+20% of occupancy rate after implementation of marketing strategy) - Transmit and use weekly and monthly KPI reports (occupancy rate and revenue) - Audit of facilities and train missions for managers (KPI's and review of standards with 20 establishment managers) - 120 Facilities in France (Nursing Homes, Clinics, Service flats) - Design and implement sales and marketing strategy for service flats facilities in France (+20% of occupancy rate after implementation of marketing strategy) - Transmit and use weekly and monthly KPI reports (occupancy rate and revenue) - Audit of facilities and train missions for managers (KPI's and review of standards with 20 establishment managers)



Groupe Blackcode

• France
• Restaurants
• 1 - 100 Employee

• Event Organizer

  • Nov 2019 - Jun 2020

  - Group of high-end Japanese restaurants - Develop 2 event concepts: brainstorming, drafting recommendations and budgets - In charge of event organization (Fashion Week, 3 weeks) - Group of high-end Japanese restaurants - Develop 2 event concepts: brainstorming, drafting recommendations and budgets - In charge of event organization (Fashion Week, 3 weeks)



Le Relais 12bis

• Région de Paris, France

• Manager

  • Jan 2019 - Jul 2019

  - Parisian luxury B&B hotel - Supervise reception and reservations (billing, room inventory, responding to special requests) - Responsible for customer relations and concierge services - Supervise housekeeping, linen and supplies team (team of 5 employees); manage housekeeping -inventory and deliveries - Parisian luxury B&B hotel - Supervise reception and reservations (billing, room inventory, responding to special requests) - Responsible for customer relations and concierge services - Supervise housekeeping, linen and supplies team (team of 5 employees); manage housekeeping -inventory and deliveries



Park Hyatt Paris Vendôme

• France
• Hospitality
• 100 - 200 Employee

• Coordinateur relations clientèle

  • Feb 2018 - Jul 2018

  - Prepare the stays and arrival of the customers according to their profile (implementation of roadmap and follow-up of the CARDEX) - Offer personalized services to customers, coordinating their execution with the different departments of the hotel (3 departments: F&B, Housekeeping, Concierge) - Handle complaints, e-reputation, inspect hotel rooms (156 rooms) - Respond to customer requests and solve their problems in order to maintain a high level of satisfaction (4.5/5 on Google) - Prepare the stays and arrival of the customers according to their profile (implementation of roadmap and follow-up of the CARDEX) - Offer personalized services to customers, coordinating their execution with the different departments of the hotel (3 departments: F&B, Housekeeping, Concierge) - Handle complaints, e-reputation, inspect hotel rooms (156 rooms) - Respond to customer requests and solve their problems in order to maintain a high level of satisfaction (4.5/5 on Google)



The Dorchester

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Waitress

  • Feb 2017 - Jul 2017

  - Commis then head waiter and barista (90 covers - 130 customers) - Cutting dishes in the dining room in front of customers - Setting up the room according to F&B standards - Supervision and training of the commis de salle - Commis then head waiter and barista (90 covers - 130 customers) - Cutting dishes in the dining room in front of customers - Setting up the room according to F&B standards - Supervision and training of the commis de salle



Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Waitress

  • Feb 2016 - Jul 2016

  - Commis (90 seats in the room - 25 seats on the terrace) - Perfect knowledge of F&B and customer information (Cardex, menu, rates) - Participation in the testing of the menu - Setting up the room in accordance with the hotel's F&B standards - Ensuring the cleanliness of the service elements, the restaurant and the pantries - Commis (90 seats in the room - 25 seats on the terrace) - Perfect knowledge of F&B and customer information (Cardex, menu, rates) - Participation in the testing of the menu - Setting up the room in accordance with the hotel's F&B standards - Ensuring the cleanliness of the service elements, the restaurant and the pantries



Chez Les Anges

• France
• Restaurants

• Waitress

  • Sep 2014 - Jun 2015

  - Emblematic restaurant in the 7th arrondissement of Paris (85 covers) - Setting up the dining room in compliance with standards and hygiene - Cutting in the dining room - Training of new members of the front of house team - Ensure good communication with the kitchen team (stock, VIP customers, upselling) - Emblematic restaurant in the 7th arrondissement of Paris (85 covers) - Setting up the dining room in compliance with standards and hygiene - Cutting in the dining room - Training of new members of the front of house team - Ensure good communication with the kitchen team (stock, VIP customers, upselling)