Banquet Captain

• Oct 2021 - Present

Server

• Jul 2020 - Jul 2021

Anticipated guests’ needs through having urgency with a purpose while serving. Provided resources that may be needed in order to increase overall guest satisfaction. Demonstrated strong knowledge of menu items and understanding of tasks. Trained new employees through on-the-job demonstration of tasks and explained why actions are done and how they benefit guests and coworkers. Anticipated guests’ needs through having urgency with a purpose while serving. Provided resources that may be needed in order to increase overall guest satisfaction. Demonstrated strong knowledge of menu items and understanding of tasks. Trained new employees through on-the-job demonstration of tasks and explained why actions are done and how they benefit guests and coworkers.

Quick Service Food and Beverage Intern

• Jan 2019 - Jul 2019

• Provided excellent customer service through interacting with guests by carrying conversations while ensuring orders were taken care of. •Accommodated 500 guests at a catered dessert party through being a waiter and providing personalized service through recognizing important events, such as birthdays. •Corresponded with other employees using face-to-face communication in order to fulfill customer requests, including allergies or modifications to a menu item. • Balanced multiple tasks at once by listening to other workers while completing something that needed to be done in order to increase efficiency. Show less

Camp Counselor, Lifeguard

• Sep 2016 - Aug 2018

•Fostered a safe environment for personal growth by encouraging campers to try new activities and step out of their comfort zone, as well as make new friends. •Detected safety problems before they became an issue through following all safety protocol and constantly scanning the area in order to ensure the safety of every person. •Supervised 14 campers ages 7-11 in a cabin through mentoring in a friendly manner and teaching skills such as manners and possessing other character traits. •Fostered a safe environment for personal growth by encouraging campers to try new activities and step out of their comfort zone, as well as make new friends. •Detected safety problems before they became an issue through following all safety protocol and constantly scanning the area in order to ensure the safety of every person. •Supervised 14 campers ages 7-11 in a cabin through mentoring in a friendly manner and teaching skills such as manners and possessing other character traits.