Experience

Consultant Connect

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• New Projects and Account Executive

  • Aug 2023 - Present



FEVACA Ltd

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Deputy Manager

  • Sep 2020 - Jun 2023

  Ensure all new staff are supported through inductions and training,Foster a creative environment. Offer informal guidance on shift.Carry out supervision with formal guidance.Ensure the team is motivated to achieve their targets and work through progress plans.Delegate daily and weekly tasks such as house maintenance, Manage the rota and offer on-call supportAdhere to the GSCC Code of PracticeConflict management Contribute to and write monthly reports, needs assessments, and any other appropriate documents including risk assessments and safety plans, which are shared with other professionals within the healthcare sector. Show less

• Support Worker

  • Jun 2020 - Sep 2020

  Prepare monthly statistical data.Complete education assessments and assist in the completion of the Individual Learning Plans for new residents.Collaborate with the House Manager and Operations Manager in delivering the service to the clients. Manage and maintain petty cash logs/reports and admin of the home, including client filesPromote the development of the clients by supporting them to take their next steps towards independence (claiming UC, applying for jobs, applying to college) and successfully supporting 5 clients to carry out formal education from an external provider. Implement safeguarding policies.Develop and maintain good working relationships with family members, social workers, etc. Role modelling positive interactions with other professionals for the clients. Adapt to new environments.Remain decisive and calm in high-pressure situations. Show less



National Demolition Training Group (NDTG)

• United Kingdom
• Construction
• 1 - 100 Employee

• Marketing Assistant

  • Oct 2019 - Mar 2020

  Worked closely with the graphics department to create content and designs for web and paper marketing.Organised a stang at WSUK 2019 - NEC Birminging.Implemented Zendesk.Copywriting for the NDTG Website and Blog.Created open/click reports for the Admin team to be able to chase up potential sales.Chased sales and carried out warm calls to members and potential customers.Front-end website development and SEOMonitored and maintained Twitter and LinkedIn for NDTG.Tracked sales that were generated from the website - Open/click reports.Found and predicted trends to create responsive campaigns. Show less

• Training Administrator

  • Mar 2019 - Oct 2019

  Managing the course bookings.Liaising with Federation members regarding their employees' card status courses, and progress.Ensuring the satisfaction of service.Office administration.Building a good working relationship with NSAC. Regular use of the franking machine. Collating ISO’s to ensure NDTG were compliant with Health and Safety Legislations.



Fulfilment Matters

• Aylesbury

• Marketing Assistant and Key Corporate Account Manager

  • Nov 2017 - Mar 2019

  Collating and allocating work for the warehouse team. Updating the customer system to provide visibility of workflow status. Keeping weekly stock records to ensure systems and customers are up-to-date. Setting up weekly conference calls. Ensure the needs of the clients and customers were met. Assisting with other promotional orders for corporate customers. Maintaining the shared files both within Microsoft Office and Google Docs. Uploading orders into Royal Mail Click and Drop, and OBA. Applying the correct commodity/customs code. Invoicing and office administration. SEO and front-end website development. Show less



Biffa

• United Kingdom
• Waste Collection
• 700 & Above Employee

• Key Corporate Account Waste Management Executive

  • Jan 2015 - Nov 2017

  Setting up contract variations sent through by BT; working out the weekly, monthly, and annual cost of any decreases/increases of services. Collating all sites that require keys or cards to access, and sending these to depots to issue to drivers. Site audits. Working on Geneva Web Application. Setting up conference calls with the primary contact at BT, to ensure rapport is continually built and any issues are extinguished ASAP. Developing and updating the Customer Procedures into a ‘bite sized’ booklet. Training other team members on the system I have laid out, so that they are constantly up to date and able to handle any overflow. Working closely with the Account Manager Show less



wagamama

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Customer Sales Team Member/Front of House

  • Nov 2013 - Dec 2014

  Wagamama invests heavily in rigorously training its staff to the very highest levels of customer service. These skills were used and developed on every shift. Initiative, forward-thinking, and constant relationship building with customers and colleagues were core elements of the job, as well as the ability to respond creatively and sensitively to the varied needs of the general public. This job has given me the opportunity to develop my customer service skills in a retail environment, as well as supplying me with knowledge of working for an established employer, whilst needing to meet and hit targets consistently. Show less



The Chocolate Source (UK) Ltd.

• Buckinghamshire

• Assistant

  • Jun 2008 - Jun 2014

  I started working for this company from the age of 14, which has given me the opportunity to gain an understanding of a business from a young age. During my time with The Chocolate Source I had a varied role within the company; this was due to my obtained knowledge over my years within the business, which allowed me to understand the processes of the company and therefore undertake additional duties as my skill set grew and I became aware of the standards set by the business. I regularly helped at children’s parties and workshops, including those held at the Roald Dahl Museum, in Great Missenden, and Kew Gardens assisting with the running of 5 workshops a day over the course of 16 days. During this period I was responsible for; directing workshops, cash handling, and maintaining customer satisfaction, all of which was very successful. I believe this role encouraged my skills of leadership and responsibility, which I not only enjoyed but thrived within. Show less