Experience

City Of Strongsville

• United States
• Government Administration
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2022 - Present



Ohio Department of Public Safety

• United States
• Public Safety
• 1 - 100 Employee

• Front Desk Assistant - Bureau of Motor Vehicles Deputy Registrar

  • Aug 2021 - Feb 2022

  Strongsville, Ohio, United States



Berea City School District

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Administrative Assistant - Nutrition Services, Berea City School District Board of Education

  • Feb 2021 - Jun 2021

  Assisted the Supervisor of Nutrition Services with various tasks, including the Summer Feeding Program at Brook Park Elementary School. Additionally, I assisted at the front office, by working the switchboard, answering phone calls, and directing clients and guests of the Berea City School District, Board of Education.



Greater Cleveland RTA

• United States
• Urban Transit Services
• 400 - 500 Employee

• Occupational Health Specialist

  • Sep 2020 - Dec 2020

  Cleveland, Ohio, United States



PNC

• United States
• Financial Services
• 700 & Above Employee

• Human Resources Specialist

  • May 2019 - Sep 2020

  - Facilitates human resources programs and supports all customer service and administrative duties pertaining to HR services - Assisted with the implementation and education of Workday to over 56,000 employees both national and international - Ensuring timely responses to employee questions and inquiries about employee benefits programs and human resources policies - Providing employees assistance with disability, health and life benefits, paid time off, and retirement plans -… Show more - Facilitates human resources programs and supports all customer service and administrative duties pertaining to HR services - Assisted with the implementation and education of Workday to over 56,000 employees both national and international - Ensuring timely responses to employee questions and inquiries about employee benefits programs and human resources policies - Providing employees assistance with disability, health and life benefits, paid time off, and retirement plans - Preparing appropriate documentation and processing necessary paperwork for various HR programs - Ensuring data accuracy and maintaining a high level of data integrity in HR databases

• Bank Teller

  • Oct 2017 - Apr 2019

  Cleveland/Akron, Ohio Area - Delivers a unique customer experience aimed at improving customer financial well-being and creating loyalty while increasing share of wallet - Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners - Applies product and procedural knowledge to solve customer's problems - Adheres to all policies and procedures, demonstrating sound judgment within established limits - Ensures teller and branch… Show more - Delivers a unique customer experience aimed at improving customer financial well-being and creating loyalty while increasing share of wallet - Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners - Applies product and procedural knowledge to solve customer's problems - Adheres to all policies and procedures, demonstrating sound judgment within established limits - Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner



ALICE Training

• United States
• Public Safety
• 1 - 100 Employee

• Marketing Communication Specialist / Marketing Coordinator

  • May 2015 - Jul 2016

  Medina, Ohio - Researched, wrote and edited PR content; designed and developed collateral; communicated voice of the brand through digital and print content (ad design for clients and tradeshows); assisted with customer inquiries and trouble-shooting - Worked with an agency team to increase website traffic through content generation, blogs, function development, webpage creation and maintenance - Managed regular social media posts and responded to customers on Facebook and Twitter accounts -… Show more - Researched, wrote and edited PR content; designed and developed collateral; communicated voice of the brand through digital and print content (ad design for clients and tradeshows); assisted with customer inquiries and trouble-shooting - Worked with an agency team to increase website traffic through content generation, blogs, function development, webpage creation and maintenance - Managed regular social media posts and responded to customers on Facebook and Twitter accounts - Planned and managed national and state tradeshows, coordinated raffles, planned and executed events - Worked closely with the executive, sales and support teams on project management; project lead on the functionality of product B2C webpage Show less



Micro Fantasy

• United States
• Spectator Sports
• 1 - 100 Employee

• Public Relations and Marketing Consultant

  • Dec 2015 - Jun 2016

  Cleveland/Akron, Ohio Area - Advised the CEO on overall user experience for the website and mobile application - Designed and created promotional material



Heinen's Grocery Store

• United States
• Retail
• 1 - 100 Employee

• Customer Service Associate

  • Jan 2010 - May 2015

  -Trained in professional service development -Manages seven cashiers and assists with the function of eight departments



Public Relations Society of America (PRSA)

• United States
• Public Relations and Communications Services
• 200 - 300 Employee

• Committee Member- PRSA Student Day Cleveland

  • Sep 2014 - Nov 2014

  Cleveland, Ohio - Collaborated with a team of four to brainstorm day-of-event topics - Prepared and created panel questions and student resource documents - Assisted with event registration and duties with more than 60 students and professionals



The Feast of the Assumption

• Social Media Intern

  • Jul 2014 - Aug 2014

  Little Italy, Ohio - Created and managed a social media presence on both Twitter and Instagram - Scheduled and wrote content leading up to, during and after the four-day event attended by 100,000+ people - Increased public awareness of the Feast by reaching and obtaining 164 followers on Twitter and 24 followers on Instagram



Baldwin Wallace University

• United States
• Higher Education
• 700 & Above Employee

• Chairperson, 'PR for Non-Profits' -Networking Event

  • Feb 2014 - May 2014

  -Planned and executed a networking event for 11 non-profit professionals and 35 undergraduate students -Implemented and delegated the necessary tasks to a team of seven students -Coordinated and oversaw the distribution of materials (flyers, gifts for professionals, follow-up evaluations, etc.)



Greater Cleveland RTA

• United States
• Urban Transit Services
• 400 - 500 Employee

• Public Relations Intern

  • Jun 2013 - Aug 2013

  - Attended board meetings, as intern assistant - Wrote news releases on topics such as RTA employees and CAB members on a weekly basis - Provided media outreach while updating communication information - Supported efforts to assist with the National Senior Games Cleveland (2013)



Trust for Public Land

• United States
• Non-profit Organizations
• 300 - 400 Employee

• Promotions Intern

  • Jan 2013 - May 2013

  -Contributed in a team of two individuals to create a public relations strategy/campaign for TPL -Created display materials for and attended three Cleveland community outreach events



USO

• United States
• Non-profit Organizations
• 700 & Above Employee

• Military Relations Liaison

  • Apr 2012 - Dec 2012

  -Liaison between new contacts and internal staff of the USO -Coordinated entertainment outreach for military members by promoting and distributing tickets from sports teams such as (Cleveland Indians, Cleveland Gladiators and Cleveland Browns) -Provided support for Marine Week Cleveland 2012



Baldwin Wallace University

• United States
• Higher Education
• 700 & Above Employee

• Event Coordinator

  • Mar 2012 - Mar 2012

  -Coordinated and organized student volunteers for PRSA’s Pro Bono Day -Attended and assisted with day-of-event execution -Assisted with the follow-up survey for the nonprofit professionals to evaluate the event An event for non-profits, held at Baldwin Wallace University, that provided Public Relations coaching by professionals in relevant areas.